Cisco Systems CIVS-IPC-2500 manual Troubleshooting the IP Camera when used with VSM

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Appendix A Using the IP Camera with Cisco VSM

Troubleshooting the IP Camera when used with VSM

Troubleshooting the IP Camera when used with VSM

If you experience difficulty when using the IP camera with VSM, refer to these troubleshooting guidelines:

•If you are using the Cisco Video Surveillance Operations Manager, it may take a few attempts to bring up video the first time that a camera is selected

•Verify that VSM is installed properly

•Verify that the VSM driver pack for the IP camera is installed properly

•Verify there are no firewalls enabled on VSM servers

•Verify that the default gateway is configured for the IP camera

•Verify that your web browser supports Active X controls

•Verify that the user name and password are configured identically for the camera and the VSOM IP camera settings

•Verify that the appropriate graphics card is installed in the on which you are viewing video

•Verify that VSM configures the camera using the default port address of 80

Cisco Video Surveillance System IP Camera User Guide

	OL-14220-01	A-3

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Contents Americas Headquarters Cisco Video Surveillance IP Camera User GuideCisco Video Surveillance System IP Camera User Guide Iii N T E N T SStatus Windows Organization OverviewCisco Video Surveillance System IP Camera User Guide Overview IP Camera FeaturesIP Camera Physical Details Front of IP Camera Adjusting Back Focus on the IP Camera section onRear of IP Camera Described in the Resetting the IP Camera section onSide of IP Camera Package Contents DC Auto Iris Lens Connector PinoutsGetting Started Installing the IP CameraAction Explanation Action Explanation Procedure Performing the Initial Setup of the IP CameraProtocol//192.168.0.100 Accessing the IP Camera WindowsHttp//203.70.212.521024 Https//192.168.0.100Https//203.70.212.521024 Http//203.70.212.52Powering the IP Camera On or Off Adjusting Back Focus on the IP CameraSection on Resetting the IP CameraReset Type Procedure Remarks Initial Setup of the IP CameraConfiguring and Managing the IP Camera Configuration Item Explanation Guidelines for Use Reference Configuration OverviewSee the Security Windows See the Alarm I/O PortsPreset Positions See the Audio Window sectionSnmp Navigating the Configuration WindowsOption Description Setup WindowsBasic Setup Window Device SettingsNetwork Settings CDP Advanced Setup WindowRTP/RTSP QoS IP Filter WindowUsers Window Administration WindowsUsers Window, Maintenance Window, Firmware Window, User List AdministratorMaintenance Window Option Firmware WindowVideo Window, Audio Window, MPEG-4 SettingsAudio/Video Windows Video WindowVideo Adjustment Options Day/Night Vision Audio WindowFull Duplex Talk and Listen Security WindowsDuplex Talk and Listen Users Window section on Product Process WindowInitialization Window Complexity Window Applications WindowsPrimary Smtp Server Mail & FTP WindowMail Body Described in the Basic Setup Window section onMail Setup Secondary Smtp ServerSecondary FTP Motion Detection WindowEvent Window Trigger Event Event ScheduleNew Schedule Clear buttonVideo Attachment Snmp WindowMessages, see the Mail & FTP Window section on Alarm I/O Ports Window PTZ RS-485 Window Alarm Input SettingsAlarm Output Settings Manual Control SettingsPreset Position Port SettingsZoom Out button Preset Positions WindowPatrol Sequence Zoom In buttonFocus Near button Status WindowsFocus Far button System Status System WindowAudio/Video Window Network Audio SettingNetwork Window Sys Log Server Syslog & Log WindowLog System log messages Log ListMessage Explanation Address Smtp log messages Video Log WindowFTP log messages Delete All button Delete buttonHome Window Overview Viewing Video through the Home Window OverviewHome Window PTZ RS-485 Window section on Home Window ControlsControl Description IP camera controlsVideo display and audio controls Information, see the PTZ RS-485 Window section onEnabling audio, see the Audio Window section on SaveRtsp//ipaddress/img/media.sav Accessing the Primary Stream by using VLC PlayerViewing Video through Third-Party Devices or Software Rtsp//ipaddress/code OL-14220-01 Troubleshooting Troubleshooting Feature IP Camera Implementation Compatible with VSM Using the IP Camera with Cisco VSMFor instructions, see the Video Window section on Guidelines for Using the IP Camera with VSMObtaining the Required Driver Pack Troubleshooting the IP Camera when used with VSM OL-14220-01 IN-1 D EIN-2 DhcpIN-3 HttpIN-4 HttpsIN-5 LEDIN-6 See PTZIN-7 PTZIN-8 IN-9 IN-10

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