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WebQoS Software manual Troubleshooting 120 Chapter
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Troubleshooting
Install
Error codes
Running setup -r
Error
IT/Operations Alarms
Service
Login
Password
Modifying Session Timeouts
Page 120
Image 120
Using HP WebQoS
Troubleshooting
120
Chapter 4
Page 119
Page 121
Page 120
Image 120
Page 119
Page 121
Contents
Edition
Manufacturing Part Number B8311-90004 E0900
Legal Notices
Contents
Using HP WebQoS
Customizing and Using HP OpenView with HP WebQoS
Installing and Using HP LocalDirector Controller
Contents
Contents
Printing History
Page
Understanding HP WebQoS
Chapter
Role and Benefits of HP WebQoS
Role and Benefits of HP WebQoS
Service
WebQoS Concepts
Request Classifications
Sessions
Capacity Protection
Policy Based Service Level Objectives SLOs and Thresholds
How WebQoS Fits Into Your Environment
How WebQoS Fits Into Your Environment
WebQoS in Your Environment
WebQoS Components
Service Control
Agent SCA
WebQoS Request
Control
Request and Management Data Flow
Request and Management Data Flow
How WebQoS Fits Into Your Environment Chapter
Installing HP WebQoS
Installing HP WebQoS
Configuring HP WebQoS
WebQoS Administrator’s Task Flow
Configuring HP WebQoS
Configuring HP WebQoS
Enabling Network Type of Service
Modifying Configuration Files Before Start-Up
Modifying Configuration Files Before Start-Up
Intos Flag
Modifying WebQoS Global Configuration
SCA and Web Server Parameters
MonitorResponseTimeWeight Default 50%
SCA Parameters
Denial of Service Parameters
SCO Parameters
Logging and Tracing Parameters
Error
URL Encoding Parameters
Configuring Your Web Server
Zeus Web Server
Configuring Your Web Server
Configuring Zeus Web Server Parameters
Configuring Your Web Server
IP-Based Virtual Servers
IPlanet Web Server
Subservers
Running the WebQoS setup Script
Running the WebQoS setup Script
Running setup -r
Opt/webqos/install/setup -r
Configuring WebQoS from the Management User Interface
Configuring WebQoS from the Management User Interface
WebQoS Login Dialog Box
Starting the WebQoS Management User Interface
Management User Interface View
Understanding the Management User Interface
Window Area Description
Configuring HP WebQoS
Adding a System
Add System Configuration Description Dialog Box
Adding a Service
Add Service Configuration Description Dialog Box
To Configure Service Statistics Logging
Add Service Configuration Statistics Dialog Box
To Configure Service Level Objectives for the Service
Add a Service Configuration SLO Dialog Box
Add Service Level Objectives Dialog Box
To Specify Service-Wide Corrective Actions for SLOs
Add Corrective Actions Dialog Box
Modifying Service-Wide Corrective Actions
10 Edit Service Configuration Dialog Box
11 Service Corrective Action Configuration Defer Dialog Box
Configuring WebQoS from the Management User Interface
You must enter either the URL of the website for example
Service Corrective Action Redirect dialog box
13 Service Corrective Action Configuration Reject Dialog Box
Adding a Site
To Identify the Site
To Identify the Web Server for the Site
15 Add Site Configuration Web Server Dialog Box
Prioritizing Requests to the Site
16 Edit Site Configuration Classification Rules Dialog Box
17 Add Request Classifications Rules Dialog Box
Setting Site Service Level Objectives
18 Add Site Configuration SLOs Dialog Box
19 Add Service Level Objectives Dialog Box
To Specify Corrective Actions for Site SLOs
20Add Corrective Actions Dialog Box
Adding Site Threshold Policies
21 Edit Site Configuration Threshold Policies Dialog Box
22 Add Thresholds Dialog Box
To Specify Corrective Actions for Threshold Policies
23Add Corrective Actions Dialog Box
Configuring Advanced Features for the Site
Modifying Session Timeouts
24 Edit Site Configuration Advanced Dialog Box
25 Site Advanced Session Timeouts Dialog Box
Assigning Web Server Request Queues
26 Site Advanced Web Server Queue Management Dialog Box
Modifying Web Server Accept Threads
27 Site Advanced Accept Threads Dialog Box
Specifying Site-Wide Corrective Actions
To Defer Site-Wide Corrective Actions
To Redirect Site-Wide Corrective Actions
29 Site Corrective Action Configuration Redirect Dialog Box
To Reject Site-Wide Corrective Actions
30 Site Corrective Action Configuration Reject Dialog Box
Enabling Site Statistics Logging
31 Site Statistics Logging Dialog Box
Verifying Your Configuration
Verifying Your Configuration
Using HP WebQoS
Navigating the Services/Systems View
Navigating the Services/Systems View
To Edit the Site Type and Service Name
Editing a System Configuration
Editing a Site Configuration
To Edit the Site’s Request Classification Rules
To Edit the Site’s SLOs
Editing a Site Configuration
To Edit a Site’s Threshold Policies
Editing a Site Configuration
To Apply Your Configuration Changes
Threads to take effect
Copying a System or Site
Copying a System or Site
Deleting a System, Service, or Site
Deleting a System, Service, or Site
Understanding the Service Level Objectives View
Service Level Objectives View
Monitoring SLOs and the History Log
Monitoring SLOs and the History Log
Monitoring SLOs and the History Log
Understanding the History Log View
History Log View
Monitoring SLOs and the History Log
Filtering SLOs and Thresholds
Filtering SLOs and Thresholds
100 Chapter
Filtering the History Log
Filtering the History Log
Chapter 101
102 Chapter
Displaying Site Statistics
Viewing SLO Related Statistics
Displaying Site Statistics
Chapter 103
Site Performance Statistics SLO Related Statistics
104 Chapter
Viewing Site Session Control Statistics
Chapter 105
Site Session Control Statistics Screen
106 Chapter
Displaying Service Performance Statistics
Viewing Service SLO Related Statistics
Displaying Service Performance Statistics
Chapter 107
Service Performance Statistics SLO Related Statistics
108 Chapter
Viewing Service Session Control Statistics
Chapter 109
Service Session Control Statistics
110 Chapter
Viewing Defer Related Statistics for the Service
Chapter 111
11 Defer Statistics for the Service
112 Chapter
12 Detailed Defer Statistics for the Service
Chapter 113
Changing the Password
Connecting to Another Management Station
Changing the Password
114 Chapter
Troubleshooting
Error Messages Viewable From the Management User Interface
Troubleshooting
Shared Memory
Pages
116 Chapter
Error Messages Viewable From the Terminal Window
Logging and Tracing
Chapter 117
118 Chapter
Chapter 119
Troubleshooting 120 Chapter
OpenView with HP WebQoS
Chapter 121
Customizing and Using HP OpenView with HP WebQoS
122 Chapter
Data Flow of WebQoS to HP OpenView
Chapter 123
Installing and Configuring the WebQoS System
124 Chapter
Installing and Configuring the Service Reporter System
Chapter 125
Viewing WebQoS Reports in Service Reporter
126 Chapter
Chapter 127
Installing, Configuring and Using PerfView
Installing, Configuring and Using PerfView
Logging WebQoS Site Data
128 Chapter
Logging WebQoS Service Data
Chapter 129
Viewing Graphs in PerfView
130 Chapter
TIP
Chapter 131
Installing and Configuring HP OpenView IT/Operations
Installing and Configuring HP OpenView IT/Operations
Data Flow of WebQoS to HP OpenView IT/Operations
132 Chapter
Installing the Templates
Getting a Quick Start
Chapter 133
Customizing the ITO Templates
134 Chapter
After editing
Chapter 135
Managing the WebQoS System
136 Chapter
Troubleshooting WebQoS Processes on HP-UX
Error Messages
Chapter 137
If Problems Occur But There Are No Error Messages
138 Chapter
LocalDirector Controller
Chapter 139
What is HP LocalDirector Controller?
What is HP LocalDirector Controller?
HP LocalDirector Controller
140 Chapter
Installing HP LocalDirector Controller
Installing the Software
Installing HP LocalDirector Controller
Configuring Cisco LocalDirector
Configuring HP LocalDirector Controller
Configuring HP LocalDirector Controller
142 Chapter
HP LDControl
Chapter 143
Installing and Using HP LocalDirector Controller
Configuring the HP LDControl Server
144 Chapter
Configuring the HP LDControl Daemon
Chapter 145
HP LDControl Service Configuration Screen
HP LDControl Daemon Configurable Parameters
146 Chapter
Chapter 147
Starting and Stopping the HP LDControl Daemon
HP LDControl Start/Stop Daemon
148 Chapter
Troubleshooting the HP LD Controller
General Troubleshooting
Configuring a System with More than One LAN Card
HP LDControl Cannot Find Cisco’s LocalDirector
HP LDControl Daemon Error Log Messages and Actions
HP LDControl Daemon
150 Chapter
Error Action Message
Chapter 151
Ps -efagrep ldcagt
152 Chapter
Chapter 153
Configuring HP LocalDirector Controller 154 Chapter
Policy and Rule Descriptions
Appendix a 155
Request Classification Rules
Request Classification Rules
156 Appendix a
Appendix a 157
Service Level Objectives for Site
Policies Set in WebQoS
Policies Set in WebQoS
158 Appendix a
Service Level Objectives for the Service
Threshold Policies
Appendix a 159
160 Appendix a
Corrective Actions for SLO and Threshold Policy Violations
Appendix a 161
Customizing the Reject and Defer Web Pages
162 Appendix a
Figure A-1 Default Defer
Appendix a 163
Figure A-2 Example of Custom Defer Page with Link
164 Appendix a
Appendix a 165
Figure A-3 Example of Custom Defer Page with Popup Dialog
166 Appendix a
Appendix a 167
Policies Set in WebQoS 168 Appendix a
HP OpenView IT/Operations ITO Alarms
Appendix B 169
IT/Operations Alarms
ITO Alarms Based on WebQoS Events
ITO Alarms Based on WebQoS Process Monitoring
IT/Operations Alarms
ITO Alarms Based on WebQoS Statistic Crossing a Threshold
Appendix B 171
172 Appendix B
WebQoS Statistic Variable Names for ITO Threshold Templates
Appendix B 173
WebQoS Statistic Variable Names for ITO Threshold Templates
174 Appendix B
Glossary
175
176
Service Level Objective SLO
177
178
Index
179
180
181
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