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HP WebQoS Software manual Troubleshooting 120 Chapter

Models: WebQoS Software

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Troubleshooting Install Error codes IT/Operations Alarms Password Error Login Running setup -r Modifying Session Timeouts Service

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Using HP WebQoS

Troubleshooting

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Chapter 4

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HP WebQoS Software manual Troubleshooting 120 Chapter

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Contents

Edition Manufacturing Part Number B8311-90004 E0900 Legal Notices Contents Using HP WebQoS Customizing and Using HP OpenView with HP WebQoS Installing and Using HP LocalDirector Controller Contents Contents Printing History Page Understanding HP WebQoS Chapter Role and Beneﬁts of HP WebQoS Role and Beneﬁts of HP WebQoS Service WebQoS Concepts Request Classiﬁcations SessionsCapacity Protection Policy Based Service Level Objectives SLOs and Thresholds How WebQoS Fits Into Your Environment How WebQoS Fits Into Your EnvironmentWebQoS in Your Environment WebQoS Components Service Control Agent SCAWebQoS Request Control Request and Management Data Flow Request and Management Data Flow How WebQoS Fits Into Your Environment Chapter Installing HP WebQoS Installing HP WebQoS Conﬁguring HP WebQoS WebQoS Administrator’s Task Flow Conﬁguring HP WebQoS Conﬁguring HP WebQoS Enabling Network Type of Service Modifying Conﬁguration Files Before Start-UpModifying Conﬁguration Files Before Start-Up Intos Flag Modifying WebQoS Global Conﬁguration SCA and Web Server Parameters MonitorResponseTimeWeight Default 50% SCA Parameters Denial of Service Parameters SCO Parameters Logging and Tracing Parameters Error URL Encoding Parameters Conﬁguring Your Web Server Zeus Web ServerConﬁguring Your Web Server Conﬁguring Zeus Web Server Parameters Conﬁguring Your Web Server IP-Based Virtual Servers IPlanet Web Server Subservers Running the WebQoS setup Script Running the WebQoS setup Script Running setup -r Opt/webqos/install/setup -r Conﬁguring WebQoS from the Management User Interface Conﬁguring WebQoS from the Management User Interface WebQoS Login Dialog Box Starting the WebQoS Management User Interface Management User Interface View Understanding the Management User InterfaceWindow Area Description Conﬁguring HP WebQoS Adding a System Add System Conﬁguration Description Dialog Box Adding a Service Add Service Conﬁguration Description Dialog Box To Conﬁgure Service Statistics Logging Add Service Conﬁguration Statistics Dialog Box To Conﬁgure Service Level Objectives for the Service Add a Service Conﬁguration SLO Dialog Box Add Service Level Objectives Dialog Box To Specify Service-Wide Corrective Actions for SLOs Add Corrective Actions Dialog Box Modifying Service-Wide Corrective Actions 10 Edit Service Conﬁguration Dialog Box 11 Service Corrective Action Conﬁguration Defer Dialog Box Conﬁguring WebQoS from the Management User Interface You must enter either the URL of the website for example Service Corrective Action Redirect dialog box 13 Service Corrective Action Conﬁguration Reject Dialog Box Adding a Site To Identify the Site To Identify the Web Server for the Site 15 Add Site Conﬁguration Web Server Dialog Box Prioritizing Requests to the Site 16 Edit Site Conﬁguration Classiﬁcation Rules Dialog Box 17 Add Request Classiﬁcations Rules Dialog Box Setting Site Service Level Objectives 18 Add Site Conﬁguration SLOs Dialog Box 19 Add Service Level Objectives Dialog Box To Specify Corrective Actions for Site SLOs 20Add Corrective Actions Dialog Box Adding Site Threshold Policies 21 Edit Site Conﬁguration Threshold Policies Dialog Box 22 Add Thresholds Dialog Box To Specify Corrective Actions for Threshold Policies 23Add Corrective Actions Dialog Box Conﬁguring Advanced Features for the Site Modifying Session Timeouts 24 Edit Site Conﬁguration Advanced Dialog Box 25 Site Advanced Session Timeouts Dialog Box Assigning Web Server Request Queues 26 Site Advanced Web Server Queue Management Dialog Box Modifying Web Server Accept Threads 27 Site Advanced Accept Threads Dialog Box Specifying Site-Wide Corrective Actions To Defer Site-Wide Corrective Actions To Redirect Site-Wide Corrective Actions 29 Site Corrective Action Conﬁguration Redirect Dialog Box To Reject Site-Wide Corrective Actions 30 Site Corrective Action Conﬁguration Reject Dialog Box Enabling Site Statistics Logging 31 Site Statistics Logging Dialog Box Verifying Your Conﬁguration Verifying Your Conﬁguration Using HP WebQoS Navigating the Services/Systems View Navigating the Services/Systems View To Edit the Site Type and Service Name Editing a System ConﬁgurationEditing a Site Conﬁguration To Edit the Site’s Request Classiﬁcation Rules To Edit the Site’s SLOs Editing a Site Conﬁguration To Edit a Site’s Threshold Policies Editing a Site Conﬁguration To Apply Your Conﬁguration Changes Threads to take effect Copying a System or Site Copying a System or Site Deleting a System, Service, or Site Deleting a System, Service, or Site Understanding the Service Level Objectives View Service Level Objectives ViewMonitoring SLOs and the History Log Monitoring SLOs and the History Log Monitoring SLOs and the History Log Understanding the History Log View History Log View Monitoring SLOs and the History Log Filtering SLOs and Thresholds Filtering SLOs and Thresholds 100 Chapter Filtering the History Log Filtering the History LogChapter 101 102 Chapter Displaying Site Statistics Viewing SLO Related StatisticsDisplaying Site Statistics Chapter 103 Site Performance Statistics SLO Related Statistics 104 Chapter Viewing Site Session Control Statistics Chapter 105 Site Session Control Statistics Screen 106 Chapter Displaying Service Performance Statistics Viewing Service SLO Related StatisticsDisplaying Service Performance Statistics Chapter 107 Service Performance Statistics SLO Related Statistics 108 Chapter Viewing Service Session Control Statistics Chapter 109 Service Session Control Statistics 110 Chapter Viewing Defer Related Statistics for the Service Chapter 111 11 Defer Statistics for the Service 112 Chapter 12 Detailed Defer Statistics for the Service Chapter 113 Changing the Password Connecting to Another Management StationChanging the Password 114 Chapter Troubleshooting Error Messages Viewable From the Management User InterfaceTroubleshooting Shared Memory Pages 116 Chapter Error Messages Viewable From the Terminal Window Logging and TracingChapter 117 118 Chapter Chapter 119 Troubleshooting 120 Chapter OpenView with HP WebQoS Chapter 121 Customizing and Using HP OpenView with HP WebQoS 122 Chapter Data Flow of WebQoS to HP OpenView Chapter 123 Installing and Conﬁguring the WebQoS System 124 Chapter Installing and Conﬁguring the Service Reporter System Chapter 125 Viewing WebQoS Reports in Service Reporter 126 Chapter Chapter 127 Installing, Conﬁguring and Using PerfView Installing, Conﬁguring and Using PerfViewLogging WebQoS Site Data 128 Chapter Logging WebQoS Service Data Chapter 129 Viewing Graphs in PerfView 130 Chapter TIP Chapter 131 Installing and Conﬁguring HP OpenView IT/Operations Installing and Conﬁguring HP OpenView IT/OperationsData Flow of WebQoS to HP OpenView IT/Operations 132 Chapter Installing the Templates Getting a Quick StartChapter 133 Customizing the ITO Templates 134 Chapter After editing Chapter 135 Managing the WebQoS System 136 Chapter Troubleshooting WebQoS Processes on HP-UX Error MessagesChapter 137 If Problems Occur But There Are No Error Messages 138 Chapter LocalDirector Controller Chapter 139 What is HP LocalDirector Controller? What is HP LocalDirector Controller?HP LocalDirector Controller 140 Chapter Installing HP LocalDirector Controller Installing the SoftwareInstalling HP LocalDirector Controller Conﬁguring Cisco LocalDirector Conﬁguring HP LocalDirector Controller Conﬁguring HP LocalDirector Controller142 Chapter HP LDControl Chapter 143 Installing and Using HP LocalDirector Controller Conﬁguring the HP LDControl Server144 Chapter Conﬁguring the HP LDControl Daemon Chapter 145 HP LDControl Service Conﬁguration Screen HP LDControl Daemon Conﬁgurable Parameters146 Chapter Chapter 147 Starting and Stopping the HP LDControl Daemon HP LDControl Start/Stop Daemon148 Chapter Troubleshooting the HP LD Controller General TroubleshootingConﬁguring a System with More than One LAN Card HP LDControl Cannot Find Cisco’s LocalDirector HP LDControl Daemon Error Log Messages and Actions HP LDControl Daemon150 Chapter Error Action Message Chapter 151 Ps -efagrep ldcagt 152 Chapter Chapter 153 Conﬁguring HP LocalDirector Controller 154 Chapter Policy and Rule Descriptions Appendix a 155 Request Classiﬁcation Rules Request Classiﬁcation Rules156 Appendix a Appendix a 157 Service Level Objectives for Site Policies Set in WebQoSPolicies Set in WebQoS 158 Appendix a Service Level Objectives for the Service Threshold PoliciesAppendix a 159 160 Appendix a Corrective Actions for SLO and Threshold Policy Violations Appendix a 161 Customizing the Reject and Defer Web Pages 162 Appendix a Figure A-1 Default Defer Appendix a 163 Figure A-2 Example of Custom Defer Page with Link 164 Appendix a Appendix a 165 Figure A-3 Example of Custom Defer Page with Popup Dialog 166 Appendix a Appendix a 167 Policies Set in WebQoS 168 Appendix a HP OpenView IT/Operations ITO Alarms Appendix B 169 IT/Operations Alarms ITO Alarms Based on WebQoS EventsITO Alarms Based on WebQoS Process Monitoring IT/Operations Alarms ITO Alarms Based on WebQoS Statistic Crossing a Threshold Appendix B 171 172 Appendix B WebQoS Statistic Variable Names for ITO Threshold Templates Appendix B 173 WebQoS Statistic Variable Names for ITO Threshold Templates 174 Appendix B Glossary 175 176 Service Level Objective SLO 177 178 Index 179 180 181 182

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