HP WebQoS Software guide

Using HP WebQoS

Troubleshooting

levels in this ﬁle. To change the levels and see more detail do the following:

1.Edit the /etc/opt/webqos/qos.conf and set the level.

2.In the management user interface main screen, select the appropriate site in the Systems/Services view, choose the Edit action icon, and click [OK] in the Edit a Site screen.

For more information on modifying the parameters in the /etc/opt/webqos/qos.conf ﬁle, see “Modifying WebQoS Global Conﬁguration” on page 27.

Chapter 4

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HP WebQoS Software manual

Contents

Manufacturing Part Number B8311-90004 E0900 Edition Legal Notices Contents Using HP WebQoS Customizing and Using HP OpenView with HP WebQoS Installing and Using HP LocalDirector Controller Contents Contents Printing History Page Chapter Understanding HP WebQoS Role and Beneﬁts of HP WebQoS Role and Beneﬁts of HP WebQoS WebQoS Concepts Service Capacity Protection Request ClassiﬁcationsSessions Policy Based Service Level Objectives SLOs and Thresholds WebQoS in Your Environment How WebQoS Fits Into Your EnvironmentHow WebQoS Fits Into Your Environment WebQoS Components Control Service ControlAgent SCA WebQoS Request Request and Management Data Flow Request and Management Data Flow How WebQoS Fits Into Your Environment Chapter Installing HP WebQoS Installing HP WebQoS Conﬁguring HP WebQoS Conﬁguring HP WebQoS WebQoS Administrator’s Task Flow Conﬁguring HP WebQoS Intos Flag Enabling Network Type of ServiceModifying Conﬁguration Files Before Start-Up Modifying Conﬁguration Files Before Start-Up SCA and Web Server Parameters Modifying WebQoS Global Conﬁguration MonitorResponseTimeWeight Default 50% SCA Parameters SCO Parameters Denial of Service Parameters Logging and Tracing Parameters Error URL Encoding Parameters Conﬁguring Zeus Web Server Parameters Conﬁguring Your Web ServerZeus Web Server Conﬁguring Your Web Server Conﬁguring Your Web Server IP-Based Virtual Servers Subservers IPlanet Web Server Running the WebQoS setup Script Running the WebQoS setup Script Opt/webqos/install/setup -r Running setup -r Conﬁguring WebQoS from the Management User Interface Conﬁguring WebQoS from the Management User Interface Starting the WebQoS Management User Interface WebQoS Login Dialog Box Window Area Description Management User Interface ViewUnderstanding the Management User Interface Conﬁguring HP WebQoS Add System Conﬁguration Description Dialog Box Adding a System Adding a Service Add Service Conﬁguration Description Dialog Box To Conﬁgure Service Statistics Logging Add Service Conﬁguration Statistics Dialog Box To Conﬁgure Service Level Objectives for the Service Add a Service Conﬁguration SLO Dialog Box Add Service Level Objectives Dialog Box Add Corrective Actions Dialog Box To Specify Service-Wide Corrective Actions for SLOs Modifying Service-Wide Corrective Actions 10 Edit Service Conﬁguration Dialog Box 11 Service Corrective Action Conﬁguration Defer Dialog Box Conﬁguring WebQoS from the Management User Interface You must enter either the URL of the website for example Service Corrective Action Redirect dialog box 13 Service Corrective Action Conﬁguration Reject Dialog Box Adding a Site To Identify the Web Server for the Site To Identify the Site 15 Add Site Conﬁguration Web Server Dialog Box 16 Edit Site Conﬁguration Classiﬁcation Rules Dialog Box Prioritizing Requests to the Site 17 Add Request Classiﬁcations Rules Dialog Box Setting Site Service Level Objectives 18 Add Site Conﬁguration SLOs Dialog Box 19 Add Service Level Objectives Dialog Box 20Add Corrective Actions Dialog Box To Specify Corrective Actions for Site SLOs Adding Site Threshold Policies 21 Edit Site Conﬁguration Threshold Policies Dialog Box 22 Add Thresholds Dialog Box 23Add Corrective Actions Dialog Box To Specify Corrective Actions for Threshold Policies Conﬁguring Advanced Features for the Site 24 Edit Site Conﬁguration Advanced Dialog Box Modifying Session Timeouts Assigning Web Server Request Queues 25 Site Advanced Session Timeouts Dialog Box 26 Site Advanced Web Server Queue Management Dialog Box 27 Site Advanced Accept Threads Dialog Box Modifying Web Server Accept Threads To Defer Site-Wide Corrective Actions Specifying Site-Wide Corrective Actions To Redirect Site-Wide Corrective Actions 29 Site Corrective Action Conﬁguration Redirect Dialog Box To Reject Site-Wide Corrective Actions Enabling Site Statistics Logging 30 Site Corrective Action Conﬁguration Reject Dialog Box 31 Site Statistics Logging Dialog Box Verifying Your Conﬁguration Verifying Your Conﬁguration Using HP WebQoS Navigating the Services/Systems View Navigating the Services/Systems View To Edit the Site’s Request Classiﬁcation Rules To Edit the Site Type and Service NameEditing a System Conﬁguration Editing a Site Conﬁguration Editing a Site Conﬁguration To Edit the Site’s SLOs To Edit a Site’s Threshold Policies Editing a Site Conﬁguration Threads to take effect To Apply Your Conﬁguration Changes Copying a System or Site Copying a System or Site Deleting a System, Service, or Site Deleting a System, Service, or Site Monitoring SLOs and the History Log Understanding the Service Level Objectives ViewService Level Objectives View Monitoring SLOs and the History Log Monitoring SLOs and the History Log Understanding the History Log View History Log View Monitoring SLOs and the History Log Filtering SLOs and Thresholds Filtering SLOs and Thresholds 100 Chapter Chapter 101 Filtering the History LogFiltering the History Log 102 Chapter Chapter 103 Displaying Site StatisticsViewing SLO Related Statistics Displaying Site Statistics 104 Chapter Site Performance Statistics SLO Related Statistics Chapter 105 Viewing Site Session Control Statistics 106 Chapter Site Session Control Statistics Screen Chapter 107 Displaying Service Performance StatisticsViewing Service SLO Related Statistics Displaying Service Performance Statistics 108 Chapter Service Performance Statistics SLO Related Statistics Chapter 109 Viewing Service Session Control Statistics 110 Chapter Service Session Control Statistics Chapter 111 Viewing Defer Related Statistics for the Service 112 Chapter 11 Defer Statistics for the Service Chapter 113 12 Detailed Defer Statistics for the Service 114 Chapter Changing the PasswordConnecting to Another Management Station Changing the Password Shared Memory TroubleshootingError Messages Viewable From the Management User Interface Troubleshooting 116 Chapter Pages Chapter 117 Error Messages Viewable From the Terminal WindowLogging and Tracing 118 Chapter Chapter 119 Troubleshooting 120 Chapter Chapter 121 OpenView with HP WebQoS 122 Chapter Customizing and Using HP OpenView with HP WebQoS Chapter 123 Data Flow of WebQoS to HP OpenView 124 Chapter Installing and Conﬁguring the WebQoS System Chapter 125 Installing and Conﬁguring the Service Reporter System 126 Chapter Viewing WebQoS Reports in Service Reporter Chapter 127 128 Chapter Installing, Conﬁguring and Using PerfViewInstalling, Conﬁguring and Using PerfView Logging WebQoS Site Data Chapter 129 Logging WebQoS Service Data 130 Chapter Viewing Graphs in PerfView Chapter 131 TIP 132 Chapter Installing and Conﬁguring HP OpenView IT/OperationsInstalling and Conﬁguring HP OpenView IT/Operations Data Flow of WebQoS to HP OpenView IT/Operations Chapter 133 Installing the TemplatesGetting a Quick Start 134 Chapter Customizing the ITO Templates Chapter 135 After editing 136 Chapter Managing the WebQoS System Chapter 137 Troubleshooting WebQoS Processes on HP-UXError Messages 138 Chapter If Problems Occur But There Are No Error Messages Chapter 139 LocalDirector Controller 140 Chapter What is HP LocalDirector Controller?What is HP LocalDirector Controller? HP LocalDirector Controller Conﬁguring Cisco LocalDirector Installing HP LocalDirector ControllerInstalling the Software Installing HP LocalDirector Controller 142 Chapter Conﬁguring HP LocalDirector ControllerConﬁguring HP LocalDirector Controller Chapter 143 HP LDControl 144 Chapter Installing and Using HP LocalDirector ControllerConﬁguring the HP LDControl Server Chapter 145 Conﬁguring the HP LDControl Daemon 146 Chapter HP LDControl Service Conﬁguration ScreenHP LDControl Daemon Conﬁgurable Parameters Chapter 147 148 Chapter Starting and Stopping the HP LDControl DaemonHP LDControl Start/Stop Daemon HP LDControl Cannot Find Cisco’s LocalDirector Troubleshooting the HP LD ControllerGeneral Troubleshooting Conﬁguring a System with More than One LAN Card 150 Chapter HP LDControl Daemon Error Log Messages and ActionsHP LDControl Daemon Chapter 151 Error Action Message 152 Chapter Ps -efagrep ldcagt Chapter 153 Conﬁguring HP LocalDirector Controller 154 Chapter Appendix a 155 Policy and Rule Descriptions 156 Appendix a Request Classiﬁcation RulesRequest Classiﬁcation Rules Appendix a 157 158 Appendix a Service Level Objectives for SitePolicies Set in WebQoS Policies Set in WebQoS Appendix a 159 Service Level Objectives for the ServiceThreshold Policies 160 Appendix a Appendix a 161 Corrective Actions for SLO and Threshold Policy Violations 162 Appendix a Customizing the Reject and Defer Web Pages Appendix a 163 Figure A-1 Default Defer 164 Appendix a Figure A-2 Example of Custom Defer Page with Link Appendix a 165 166 Appendix a Figure A-3 Example of Custom Defer Page with Popup Dialog Appendix a 167 Policies Set in WebQoS 168 Appendix a Appendix B 169 HP OpenView IT/Operations ITO Alarms IT/Operations Alarms IT/Operations AlarmsITO Alarms Based on WebQoS Events ITO Alarms Based on WebQoS Process Monitoring Appendix B 171 ITO Alarms Based on WebQoS Statistic Crossing a Threshold 172 Appendix B Appendix B 173 WebQoS Statistic Variable Names for ITO Threshold Templates 174 Appendix B WebQoS Statistic Variable Names for ITO Threshold Templates 175 Glossary 176 177 Service Level Objective SLO 178 179 Index 180 181 182