HP WebQoS Software manual If Problems Occur But There Are No Error Messages, Chapter

Customizing and Using HP OpenView with HP WebQoS

Installing and Configuring HP OpenView IT/Operations

/opt/webqos/bin/sca_start

The loss of the SCA process does not affect web service.

3.Error contacting SCO. Verify that WebQoS SCO process is running.

The SCO process may be down. Check for the SCO process with the command:

ps -ef grep ’sco’ grep -v grep

If not running, start the SCO using the command:

/opt/webqos/bin/sco_start

The loss of the SCO process does not affect web service.

If Problems Occur But There Are No Error Messages

If there are indications of trouble, but no messages appear, the following may help you identify the problem.

1.The qosmond daemon process may not be running. Check for the qosmond process with the command:

ps -ef grep qosmond grep -v grep

If not running, start qosmond using the command:

/sbin/init.d/qosmond start

2.The qos_stat script may not be running. Check for the qosmond process with the command:

ps -ef grep qos_stat grep -v grep

If not running, start qosmond using the command:

/sbin/init.d/qos_stat start

3.WebQoS ITO templates may have been customized incorrectly.

Review the “Customizing the ITO Templates” on page 134 section and verify that each customized template correctly identifies an WebQoS service.stat file, a WebQoS statistic name, and the name of the customized template itself.

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