Grandstream Networks GXV3611 user manual Alarm Triggered Events do not work in GSurf

Page 32

GXV3611 Mini IP Dome Camera

6.Why does IE indicate to install Grandstream Video Viewer add-on after a firmware upgrade? The add-on was properly installed before the firmware upgrade process. New firmware will often upgrade the add-on as well. To watch the live video stream, you must install the newest version of the add-on.

7.How do you watch secondary video stream?

Login to the home page of the GXV3501/ 3504/ 3601/ 3611 web GUI, click Play to watch the video stream. To watch a secondary video stream, right click on the video, and select Secondary Stream on the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you cannot see the video stream.

8.Why is audio missing from the recorded video when an alarm is triggered? Please double check whether the device has an audio input connected.

The GXV3504 has 4 audio input ports and one MIC IN port. The GXV3501 has a MIC IN port for an audio input. The GXV3601/3611 has a built-in microphone and one MIC IN port for audio inputs.

9.What is DDNS? Is it important for IP surveillance product to have DDNS support? DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP network camera that has DDNS support for dynamic IP addresses.

Chances are that the network has a dynamic IP address (which changes with every log on). A DDNS service makes sure that the camera’s IP address always matches up to the current server address. DDNS also allows for a website to be linked to the IP camera that is constantly updated with the correct information and has a reliable feed.

10.Why is Windows Media Player unable to play the recorded videos files?

The GXV3501/ 3504/ 3601/ 3611 all use the H.264 video codec. Windows Media Player may lack the proper H.264 decoder to play the recorded video. Please download the Microsoft FFDShow H.264 decoder from http://sourceforge.net/projects/ffdshow-tryout/ and install it.

11. Alarm Triggered Events do not work in GSurf.

Please double check the Alarm Action on your GXV3501/ 3504/ 3601/ 3611. Login to the web GUI of the GXV3501/ 3504/ 3601/ 3611, go to the Motion Detection or Alarm Events page, and make sure option Upload to Alarm Center is checked.

12.It is recommended that you save your video files in different directories when using GSurf and GS_NVR.

GSurf and GS_NVR are different programs that have the ability to delete recorded video files. It is better to save video files in different directories when using GSurf and GS_NVR in the event that they automatically delete files that you might want to keep.

Firmware 1.0.4.6

Page 32 of 34

Grandstream Networks, Inc.

09/2010

Page 31 Page 33
Image 32
Page 31 Page 33
Contents Page Safety Instructions GXV3611 Mini IP Dome Camera Contents Welcome Package Contents Connectors and cables Product OverviewGXV3611 Key Features GXV3611-LLPower over Ethernet PoE SIP/VoIP Support GXV3611 Lens Specification Parameters GXV3611-HD GXV3611-LLUsing the Power adapter as power supply Using PoE as power supplyMinimum Recommended System Requirement Connect your GXV3611Configuring the GXV3611 via Web Browser Connect to the Camera using Static IP GXV3611 Home Web Home web page of GXV3611-LLItems on GXV3611 Home GXV3611 SystemGXV3611 Video & Audio On Screen Display OSD SettingsSet the System Time Video Settings Audio SettingsIP Address Configuration Dynamically Assigned via DhcpDNS Configuration Set up DdnsHttp Port GXV3611 DdnsRegister GXV3611 to a SIP Server Go to SIP Settings TabGXV3611 SIP Go to Phone List Tab SIP Open Door SettingsConfigure Phone List Bootloader Version Bootloader code version number GXV3611 StatusSystem Statistics Network StatusGXV3611 Maintenance Server MaintenanceFirmware Upgrade and Provisioning Items GXV3611 User ManagementGXV3611 Smtp Performing a firmware upgradeSmtp Server Settings GXV3611 FTP FTP SettingsGXV3611 Alarm Event Set up Alarm Actions How Alarm Input and Alarm Output WorkConnect Alarm Input Equipment to the GXV3611 Set up DI Alarm Time Schedule Dropdown list for date Available TimeSet up Smoke Alarm Time Schedule How to connect an Alarm Output Equipment to GXV3611Set up Smoke Alarm Action To Edit a Monitored Area Setup Motion Detection Monitored AreaGXV3611 Motion Detection To Remove a Monitored Area Configure Motion Detection Time Schedule & Alarm ActionsGXV3611 System Log FAQ What is the default IP address of GXV3601/3501/3504/3611?Alarm Triggered Events do not work in GSurf Some notes on using SD cards / USB drives Port forwardingTested PC display adapters Display Adapter Test Result
Top Page Image Contents