Active Thermal Management manual Access to Camera, UVS-7111 Users Manual

UVS-7111 User's Manual		Attachment C: Troubleshooting and FAQs
	Internet Explorer does not	Please be sure that the version of your Internet Explorer is 6.0 or later.
	display the camera screen	Should you have any difficulties, please log on the Microsoft website to
	correctly.	update your browser.Microsoft website:
		http://www.microsoft.com/windows/ie.
	IP Finder cannot store	• Do not use spaces. Use underline “_” or dash “-“.
	network parameters.	• Your connection might have problems. Please ensure that the network
		parameters and the camera connection are correctly set.
		Access to Camera
	I cannot enter the login	• The IP address of the camera is possibly being used by another PC or
	screen and camera page	device. Please disconnect the network cable from the camera and
		execute PING to confirm if the IP address has been used.
	from Internet Explorer.
		• It is possibly due to the network cable. Please use the cross-line network
	What should I do?
		cable to connect the PC and the camera, and see if the log-in screen
		appears.
		• Be sure that the network connection and the settings are properly
		configured.
		• Be sure to enter correct IP address in the Internet Explorer. If you use
		dynamic IP address, the address might have been changed after your
		last check.
		• Internet traffic might slow down the webpage access. Please wait.
		• Be sure that you are using http port. The default setting is Port 80. It will
		be converted to the private camera IP address.
		• The port assigned for your camera might not able to access the Internet.
		Contact your ISP to acquire a usable port.
		• The proxy server might be blocking you from connecting to the camera.
		Do not set the proxy server.
		• Please be sure that the default gateway address is correct.
		• Your router might need Port conversion. Refer to the user manual of
		your router for details.
		• The package filtering function of the router might have blocked the
		access to the external Internet. Refer to the user manual of your router
		for details.
		• If you are using DDNS, please remember to set the default gateway and
		server address.
		• If none of the procedures above is working, please reset to the factory
		default values and re-install.
		•If the problem still persists, there might be some problems with the
	No image appears on the	• When using PC to connect to the camera for the first time, a security
	main control screen.	warning window will tell you that you need to download the ActiveX
		control. When you are using Windows 2000 or Windows XP, you might
		need a properly- authorized user account to install the application
		• Network traffic might slow down the video streams. If the video is
		extremely slow, select a lower resolution for a lower bandwidth
		requirement.
	Check whether the Active	Select C:\Windows\Downloaded Program Files to check if the file “Media
	X control of the camera	Viewer Class” is registered. The status bar should indicate the file has
		been installed. If you do not see this file, be sure that your Internet
	has been installed in your
		Explorer security is properly set (the default value is moderate).
	computer.	Re-connect to the camera main page and download the file again.
		Incomplete download or installation of the camera ActiveX control is the
		major reason for this problem. Check the security setting of your Internet
		Explorer. Close and re-open Internet Explorer, and enter the main page to
		see if you can log in.

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