Epson P-6000 manual Contacting Customer Support, Before Contacting Epson, Internet Support

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R41A0K180 User’s Guide

Appendix A

Customer Support

Contacting Customer Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

❏Product serial number

(The serial number label is usually on the back of the product.)

❏Product model

❏Product software version

(Click About, Version Info, or similar button in the product software.)

❏Brand and model of your computer

❏Your computer operating system name and version

❏Names and versions of the software applications you normally use with your product

Help for Users in North America

Epson provides the technical support services listed below.

Internet Support

Visit Epson’s support website at http://epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

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Contents User’s Guide Contents Transferring Data from the Viewer Creating Custom Print Customizing Settings Appendix a Customer Support Index Copyright and Trademarks Copyright 2008 Seiko Epson Corporation. All rights reserved Important Safety Instructions Safety InstructionsSafety When using the viewerWhen using the battery R41A0K180 User’s Guide When using the AC adapter When storing the batteriesWhen disposing of the batteries R41A0K180 User’s Guide When storing, maintaining, or transporting the viewer When using a memory cardWhen using the LCD For United Kingdom, Hong Kong, and Singapore users Safety requirementsSafety information for United Kingdom users R41A0K180 User’s Guide Important Notice Main FeaturesIntroduction Front Getting StartedParts Back LCD and control panel Setting Up the Viewer Turning the power onTurning the power off How to use the Home screen Holding the key operationsAbout the Software Menu itemsInstalling the software For Windows usersUninstalling the Software For Macintosh usersSelect Epson Link2 or USB Display Plug-In Supported types of memory cards Transferring Data to the ViewerTransferring from CF/SD Memory Cards Inserting CF/SD memory cards Removing a CF/SD memory cardsR41A0K180 User’s Guide Checking the copied data on the viewer Copying all dataCopying particular data When selecting only one file to copy, select Copy this File Connecting a USB device Transferring from USB DevicesCopying all data Select Browse USB device using the Up or Down key Transferring from the ComputerTransferring Data from the Viewer Transferring to USB Storage Devices or CF/SD Memory CardsCopying Data within Backup Files Connecting the computer Transferring to the ComputerCopying via the Epson Link2 software For WindowsFor Macintosh Disconnecting the viewer from the computerCopying via the Explorer For Macintosh Photo/Video file formats supported by the viewer Viewing ImagesViewing Photos and Videos PhotoDisplaying photos or videos VideoHow to see the contents screen Switching the screen Switching the view mode Displaying informationPhoto Zooming a photo Rotating a photoPlaying videos Displaying photo enhancePlaying back sound memo Editing Photos Editing a photoDisplaying photos as a slide show Managing Files and FoldersRAW processing Setting folders as Private Changing a files or folders name Deleting files or folders Copying/Moving files or folders Protecting files or folders Setting Home screen wallpaper or folder icons Using ratings to filter your photos Setting the screen saver Monitoring the Color of ImagesAbout the Pop Up Menu For photo files For video filesR41A0K180 User’s Guide Available types of paper Creating Custom PrintPreparing to Print Registering a watermarkUsing the Print Wizard Menu Creating Custom Print Selecting a photoRetouching a photo R41A0K180 User’s Guide Cropping a photo Setting the layout Menu Printing photos Setting Making Copies of Custom Print Printing Original PhotoPrinting Contact Sheet By pressing the Menu key, you can select all JPEG, RAWAudio file formats supported by the viewer Playing MusicTransferring Audio Data from the Computer Starting Playback Selecting the categoryRepeat and Shuffle Play Resume playBasic operations while playing music Repeat setting Using the Features for MusicAudio equalizer setting Playback order settingDeleting album tracks from the viewer Customizing equalizer settingCreating a Playlist on the Viewer To add tracks to a created Playlist To delete a Playlist/remove tracks from a PlaylistAbout the Audio Pop Up Menu To change track order of a created PlaylistCustomizing Settings Changing the Viewer SettingsR41A0K180 User’s Guide LCD Settings LCD Brightness Using A/V Out Viewing on a TVPreparing the Battery MaintenanceCleaning the Viewer Installing the batteryCharging the battery Removing the battery Do not carry loose batteries in your pocket.Warning Troubleshooting Error messages / IconsPower does not turn on Power supply problemsViewing and playback problems Cannot access dataMovie is not displayed clearly or stops abruptly Data is not displayedColor space information cannot be recognized No sound comes out when a video is played Operation problemsSound breaks off when the video or audio is played Cannot access the existing foldersCannot set/unset as a private folder Cannot copyCannot delete Cannot print Printing problemsResetting the Viewer Image color is differentFormatting Data in the Viewer Before Contacting Epson Customer SupportContacting Customer Support Help for Users in North AmericaHelp for Users in Australia Purchase Supplies and AccessoriesHelp for Users in Europe Speak to a Support RepresentativeEpson Helpdesk Help for Users in SingaporeYour Dealer Help for Users in Indonesia Help for Users in ThailandHelp for Users in Vietnam Epson HelpDesk Phone 65 6586Epson Service Center Epson HotlineInternet Home Help for Users in Hong KongHelp for Users in Malaysia Technical Support HotlineEpson India Head Office Bangalore Help for Users in IndiaEpson Trading M Sdn. Bhd Epson India Regional OfficesHelp for Users in the Philippines HelplineR41A0K180 User’s Guide Model G971A Technical SpecificationsStandards and Approvals AC adapter Model A351HGeneral SpecificationsBattery Model D111A Electrical HDDAC adapter BatteryInterface About Optional Accessories Following options are available for the viewerIndex KeyScreen