Attendant Monitor Operations Manual | ADMINISTRATOR TASKS |
Chapter 3 ADMINISTRATOR TASKS
A change of attendant personnel or changes to monitored numbers will require the databases used by Attendant Monitor to be modified. Specific database records must be modified to reflect these changes. The following must be changed:
•Attendant Monitor Database to reflect changes to attendant names, num- bers, or other values.
•AMNO command to make changes on the PBX.
•Tenant Number Database for any changes to numbers.
Perform the following procedures to make changes to the Attendant Monitor databases:
Note: Refer to the procedural instructions in the APM Operations Manual. If you en- counter messages during this process, refer to the “Process” and “Error Messag- es” chapters of the APM Operations Manual.
Attendant Monitor Database Records
Perform the following steps to add, modify, or delete records:
1.Build a Master Database File
Enter data into the master database fields to change the Monitored Number, Attendant Name, TTY, or Supervisor Flag values.
2.Process the Application Database
Use the Process Application Databases option on the APM Database Administration menu to create the application database file.
(When the Process option is activated, data is drawn from the master database and converted to the formats specified in the application definition file.)
3.Install the Application Database
Use the Install Application Databases option on the APM Database Administration menu to enable Attendant Monitor to copy its database.
AMNO: PBX assignment of Monitored Number
Any monitored number that is added, changed, or deleted in the Attendant Monitor database must be so modified on the PBX using the AMNO command.
Note: Refer to the NEAX2400 IMS system manuals for detailed procedures for making the data assignments at the NEAX MAT.
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