TANDBERG D1389801 user manual Appendix 3 Troubleshooting guide

Appendix 3 – Troubleshooting guide

Dialing out from the Content Server interface - Create Conference

Message	Solution
Please enter an address for	Ensure that you have typed a valid IP address, H.323 ID or
your call.	E.164 alias address in the Call Information: Address field
Call State:	Check that the IP address, H.323 ID or E.164 alias
PARTY_NOT_REGISTERED	address you have typed in the Call Information: Address
	field is valid and that the device you are trying to dial is
	registered to the gatekeeper.
Call State: Not in call	Your call has not been connected. This could be due to a
	number of reasons. Check that the IP address, H.323 ID or
	E.164 alias address you have typed in the Call Information:
	Address field is correct.
You cannot make a call on	Your call could not be connected, as the line you were
Line [x] as it is already in a	trying to call is busy. You can try again later, or dial
call	another line, if it is available.
Call State: IN_CONFERENCE	Occurs when an invalid IP address is dialed.

Content Library – Live Conferences

Message	Solution
Recording in progress	If you go to a Live Conferences view in the Content Library
	and Recording in Progress message is displayed instead
	of movies, that means that the template attached to this
	line does not allow for live streaming of the conference.
	This is the case for all QuickTime format content, which
	can only be viewed on-demand from the Content Server.
	QuickTime format content from Archiving lines can be
	viewed live, if streamed from an external streaming server.

Content Viewer

Message	Solution
Video stopped	If video is not displayed, your browser may not have the
Black video display	required plug-in or may be unsupported. For a list of
	supported browsers and player versions, view Appendix 3.

99