BenQ XL2410T user manual Troubleshooting, Frequently asked questions FAQ

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7. Troubleshooting

Frequently asked questions (FAQ)

The image is blurred:

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Pixel errors can be seen:

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

•Clean the LCD screen.

•Cycle power on-off.

•These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration:

It has a yellow, blue or pink appearance.

Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution” message box to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

No image can be seen:

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the “Preset display modes” section from the link "Adjusting the Screen Resolution".

Faint shadow from the static image displayed is visible on the screen:

• Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.

•Use a screensaver to prevent the occurrence of image retention.

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Contents Welcome Servicing Care And CleaningCopyright DisclaimerTable of Contents Getting started Getting started Getting to know your monitor Front viewBack view Attach the monitor base How to assemble your monitor hardwareEither Connect the PC video cableConnect the power cable to the monitor Connect the headphonesPicture may differ from product supplied for your region Adjusting the monitor stand height Fully extend the monitor and tilt it Adjust the monitor to the desired viewing angleRotating the monitor Pivot the displayViewing angle adjustment How to detach the stand basePrepare the monitor and area Then pull the monitor stand backward away from the monitor Using the monitor wall mounting kitRemove the monitor base Remove the monitor standGetting the most from your BenQ monitor Click Finish Restart the computer How to install the monitor on a new computerHow to upgrade the monitor on an existing computer How to install on Windows 7 system Click the Hardware tabClick Close Click the Monitor tab and the Properties button How to install on Windows Vista systemsClick Finish How to install on Windows XP systemClick the Driver tab and the Update Driver button Click the Properties buttonHow to watch 3D content on your monitor Safety information for watching 3D contentSystem requirements Picture optimization Control panel How to adjust your monitorInput hot key Hot key modeDisplay Mode hot key Smart Scaling hot keyMain menu mode Display menu AdjustmentPosition Adjusts the horizontal Press Keys to Adjust the value PositionPhase Windows Picture menuBetween light and dark Gamma value tone Standard value forFactory defaults Default color Bluish Applies a cool tintSettings Red Adjust the valueTo return to the previous menu, press the Menu button Picture Advanced menuWill be saved User Game-2 for Function Operation Range Picture ModeWith low power Press Keys to StandardOverscan Full Aspect 19W 22W Press the or keys to change the settingsSmart Scaling Resizes the display Press Available when You can press the SmartMode is set to Display by a digit number 17, 19W, or Instant Mode Adjusts the image Press Keys to onColor Format is YUV Color FormatPress the Enter key to RGB YUVAudio menu System menu To that appropriate to yourSub VGA Spanish Language Sets the OSD menu Press Keys to English FrenchGerman ItalianFactory default values Press Menu to leave the OSD Settings menuAllows the monitor settings Auto Power Off Sets the time to power offFrequently asked questions FAQ TroubleshootingIs the prompt on the display illuminated in orange? Need more help?
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