Troubleshooting
Important Error Messages
These are some of the most important error messages which may be displayed:
Area Not Allowed | Roaming in the selected area is not allowed | |
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Network Not Allowed | Roaming with the selected network is not allowed | |
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Security Failure | The network has detected an authentication failure because your SIM is not registered with that | |
network - contact your service provider | ||
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SIM Blocked / Contact Service provider
The SIM is blocked because one of the PIN/PIN2 unblocking keys (PUK/PUK2) has been entered incorrectly ten times - contact your service provider
SIM Error
The phone has detected a problem with the SIM - switch the phone off and then back on; if the message is still displayed contact your service provider
SIM Invalid
The SIM has failed one or more of the SIM personalisation checks - contact your service provider
Function Unavailable
The selected feature is either not supported by the SIM or is not available with the current subscription - contact your service provider
PIN2 Invalidated
The PIN2 is blocked permanently because the wrong PUK2 has been entered ten times, services controlled by PIN2 cannot be used - contact your service provider
Message Rejected Store Full
Phone Number Too Long
A message has been received but the message store is full - to receive messages, delete some of the currently stored messages or set messages to Auto Delete
(Max:20)
The edited or newly created Phonebook number is too long for the SIM
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