Useful Information
Problem
Noise is heard, sound cuts in and out.
Sound quality seems to be getting worse.
The handset does not ring.
I cannot make a call.
Cause/solution
RYou are using the handset or base unit in an area with high electrical interference.
RMove closer to the base unit.
RIf you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.
RThe wireless network is congested. When using a smartphone to talk on landline calls (page 40), sound may cut out if large amounts of data are transmitted over the wireless network, such as when streaming video, downloading or uploading large files, etc.
RThe base unit’s
RThe base unit’s
RYou have registered a handset that is not recommended (page 4). The clearest sound quality is only possible by registering the recommended handset.
RThe ringer volume is turned off. Adjust ringer volume (page 15, 23).
RNight mode is turned on. Turn it off (page 28).
RThe dialling mode may be set incorrectly. Change the setting (page 14).
RYou dialled a call restricted number (page 31).
RThe key lock feature is turned on. Turn it off (page 17).
Caller ID
Problem
Caller information is not displayed.
Caller information is slow to display.
Cause/solution
RYou must subscribe to a Caller ID service. Contact your service provider/telephone company for details.
RIf your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack.
RIf you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.
ROther telephone equipment may be interfering with this unit. Disconnect the other equipment and try again.
RDepending on your service provider/telephone company, the unit may display the caller’s information at the 2nd ring or later. Set the first ring to “Off” (page 23).
RMove closer to the base unit.
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