Sprint Nextel 8830 Why can I not send or receive email messages?, Frequently Asked Questions

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3.Connect the larger end of the USB cable to an available USB port on your computer.

Note:

To find more help with connecting your BlackBerry® device to the computer, click Help in the BlackBerry® Desktop Software to view the BlackBerry® Desktop Software Online Help.

Why can I not send or receive email messages?

Verify that your BlackBerry® device is connected to the Sprint National Network and that you are in a wireless coverage area. See “Connect to the Sprint National Network” on page 9 for more information.

Verify that you have set up a supported email account for use with your BlackBerry® device. See “Choosing Your Email Setup Option” on page 11 for more information.

If you are using the BlackBerry® Internet Service, see the BlackBerry® Internet Service Online Help for more information about email message troubleshooting.

If you continue to be unable to send and receive messages, reset your BlackBerry® device by removing and reinserting the battery.

Note:

To find more help with sending and receiving email messages, in the messages list, click the trackball. Click Help > Email Messages.

Can I integrate my BlackBerry® device with a corporate email account if I do not have access to a BlackBerry® Enterprise Server?

If you use Microsoft Outlook (Workgroup installation) with an email account on a Microsoft Exchange Server version 5.5 or later and your BlackBerry® device does not have access to a BlackBerry® Enterprise Server, your system

60 Frequently Asked Questions

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Contents 24/07 Page Table of Contents Sprint WorldwideSM Wireless Service Frequently Asked Questions Page Welcome to Sprint Welcome and thank you for choosing SprintGetting Started With Your BlackBerry Getting to Know Your BlackBerry Your DeviceApplications Navigating With Your BlackBerryPress the Menu button to open a menu Getting to Know Your BlackBerryGetting to Know Your Device Setting Up Your BlackBerry Setting Up Your BlackBerrySet-Up Checklist To insert the battery Insert the BatterySetting Up Your Device Setting Up Your BlackBerry Charge the Battery Complete the Setup Wizard Turn Your BlackBerry 8830 OnUsing Your BlackBerry 8830 Without a Wireless Connection Connect to the Sprint National NetworkSet Up Your Sprint Voicemail Voicemail PasscodeSetting Up Email on Your BlackBerry Choosing Your Email Setup OptionBlackBerry Internet Service Option Setting Up Email BlackBerry Enterprise Server OptionBlackBerry Desktop Redirector Option Using the BlackBerry Internet Service OptionSetting Up Email on Your BlackBerry Setting Up Email To set up your email accounts from your deviceTo use Enterprise Activation from your device Using the BlackBerry Enterprise Server OptionUsing the BlackBerry Desktop Redirector Option Finding More Information Using Your BlackBerry Using Your BlackBerryUsing Your Device Answering a Phone Call Making and Answering Phone CallsMaking a Phone Call Using Call Waiting Using the Mute OptionUsing the Speakerphone In-Call OptionsTo make an emergency call Making Emergency Calls Domestic U.S. OnlyEnhanced 911 E911 Information Domestic U.S. Only Retrieving Your Voicemail Messages Using VoicemailNew Voicemail Message Alerts Using Another Phone to Access Your Voicemail Messages Sending Email MessagesVoicemail Options Click Compose EmailClick Compose PIN Sending PIN MessagesClick Compose SMS Text Using the Calendar Adding ContactsAdding an Appointment Viewing and Editing AppointmentsGoing to Web Pages TipsSetting a BlackBerry 8830 Password Click Options Security Options Click General SettingsLocking and Unlocking the BlackBerry To lock your BlackBerry deviceInserting a microSD Card Click Options Advanced Options GPS Location Settings Domestic U.S. OnlyTo enable your phone’s Location feature Using Bluetooth With Your BlackBerry Turning the Bluetooth Radio On or OffPairing With Another Bluetooth-Enabled Device To turn on the Bluetooth RadioTo set up your device-to-PC data connection Using Your BlackBerry 8830 as a ModemSetting Up a Data Connection With Your Personal Computer Using Your Device Click Begin BlackBerry Desktop Software Installing the BlackBerry Desktop SoftwareTo install the BlackBerry Desktop Software Using Your Device Using Your BlackBerry 8830 With a Hearing Aid Device Using Your Device Additional Resources Finding Help With Other FeaturesUser Guide Sprint WorldwideSM Wireless Service To activate Sprint Worldwide serviceGetting Started Sprint WorldwideSprint Worldwide Wireless Service Your SIM CardClick Manage Connections Mobile Network Options Activating Global Roaming ModeTo set your global roaming options To use Plus Code Dialing to place an international call Making Calls Using Plus + Code DialingMaking and Receiving Worldwide Calls Direct Dial Calling the United States From Another CountryTo place an international call by dialing direct To place a call to the United States from another countrySprint Voicemail Service Setting Up Your Voicemail Access NumberAccessing Your Voicemail Voicemail TroubleshootingNew Message Indicators Retrieving Voicemail MessagesInternational Data Roaming Getting Started With Data ServicesAccessing Your Email and Data Services on GSM Networks Accessing Your Email and Data Services on Cdma Networks To select a GSM data service carrier for a specific countryUnderstanding Status Messages Try Later Service ErrorConflict Again Self CheckContacting Sprint Please call the numbers below if you need assistanceFrom a landline phone when outside the United States France 0800-903200 DominicaBlackBerry 8830 Basics and Shortcuts BlackBerry 8830 Basics and ShortcutsNavigating Screens Typing and Editing Fields MenusBasics & Shortcuts Status IndicatorsBattery Status Wireless Network Coverage FeaturesShortcuts Phone ShortcutsBrowser Shortcuts Message List Shortcuts Calendar Shortcuts Move the cursor horizontallyWeek view Move the cursor verticallyFrequently Asked Questions FAQsWhy does my BlackBerry device not turn on? Why does my BlackBerry device not charge?Why can I not send or receive email messages? Frequently Asked QuestionsHow do I reset my BlackBerry device? How do I clean the screen? Where can I buy accessories for my BlackBerry device?BlackBerry Internet Service Frequently Asked Questions Why does the screen on my BlackBerry device turn off?Why can I not add a supported email address? Where Can I Find More Information? Services Covered By These Ts&Cs & Additional Terms Terms and ConditionsBasic Definitions Subscriber AgreementTerm Commitments & Early Termination Fees When You Accept The AgreementOur Policies Our Right To Change The Agreement & Your Related Rights When You Don’t Have To Pay An Early Termination FeeOur Right To Suspend Or Terminate Services Your Right To Terminate Services Credit Checks & Credit InformationDeposits & Returning Deposits Restrictions On Using ServicesAccount Spending Limits ASL Porting/Transferring Phone Numbers Coverage Where Your Device Will WorkYour Device, Number & E-mail Address Caller ID About Data Services & Content RoamingSpecific Terms & Restrictions On Using Data Services Account & Service Charges Pro-rating Unused MinutesActivation & Miscellaneous Charges How We Calculate Your Charges For Billing PurposesSubscriber Agreement General Terms and Conditions of Service Taxes & Government Fees Your BillYour Payments Late Fees Disputing Charges You Must Still Pay Undisputed Charges Protecting Our Network & ServicesSurcharges Or Other Emergency Calls Location Based ServicesYour Privacy Disclaimer of Warranties You Agree We Are Not Responsible For Certain ProblemsIf Your Device Is Lost or Stolen We Agree To First Contact Each Other With Any Disputes You Agree Our Liability Is Limited No Consequential DamagesSubscriber Agreement General Terms and Conditions of Service Exceptions To Our Agreement To Arbitrate Disputes No Class ActionsNo Trial By Jury IndemnificationOther Important Terms Legal Notice PRINTSPEC-023

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