Sprint Nextel 8830 Frequently Asked Questions, FAQs, Why does my BlackBerry device not turn on?

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Frequently Asked Questions

Why does my BlackBerry® device not turn on?

⬤The power might be off. Press the Power button on top of the device.

⬤The battery might not be charged. See “Charge the Battery” on page 7 for more information.

Why does my BlackBerry® device not charge?

⬤A connection might not be complete. Check that all cables and plugs are fully inserted into ports and power outlets. See “Charge the Battery” on page 7 for more information.

⬤The battery might not be inserted properly. Remove and reinsert the battery. Verify that the connectors align. See “Insert the Battery” on page 5 for more information.

⬤If you connect your BlackBerry® device to your computer to charge (see below), verify that the computer is turned on. If you connect your device to the computer using a USB hub, the hub must be self powered to provide enough power to charge your device.

Can I charge my BlackBerry® device by connecting it to my computer?

If you have installed the BlackBerry® Desktop Software or the BlackBerry® Device Manager on your computer, you can connect your BlackBerry® device to the computer to charge the battery.

1.Verify that the computer is turned on.

2.Connect the smaller end of the USB cable to your BlackBerry® device.

FAQs

Frequently Asked Questions

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Contents 24/07 Page Table of Contents Sprint WorldwideSM Wireless Service Frequently Asked Questions Page Welcome and thank you for choosing Sprint Welcome to SprintGetting Started With Your BlackBerry Your Device Getting to Know Your BlackBerryGetting to Know Your BlackBerry ApplicationsNavigating With Your BlackBerry Press the Menu button to open a menuGetting to Know Your Device Set-Up Checklist Setting Up Your BlackBerrySetting Up Your BlackBerry Setting Up Your Device Insert the BatteryTo insert the battery Setting Up Your BlackBerry Charge the Battery Turn Your BlackBerry 8830 On Complete the Setup WizardConnect to the Sprint National Network Using Your BlackBerry 8830 Without a Wireless ConnectionVoicemail Passcode Set Up Your Sprint VoicemailSetting Up Email BlackBerry Enterprise Server Option Setting Up Email on Your BlackBerryChoosing Your Email Setup Option BlackBerry Internet Service OptionSetting Up Email on Your BlackBerry Using the BlackBerry Internet Service OptionBlackBerry Desktop Redirector Option To set up your email accounts from your device Setting Up EmailUsing the BlackBerry Desktop Redirector Option Using the BlackBerry Enterprise Server OptionTo use Enterprise Activation from your device Finding More Information Using Your BlackBerry Using Your BlackBerryUsing Your Device Making a Phone Call Making and Answering Phone CallsAnswering a Phone Call In-Call Options Using Call WaitingUsing the Mute Option Using the SpeakerphoneEnhanced 911 E911 Information Domestic U.S. Only Making Emergency Calls Domestic U.S. OnlyTo make an emergency call New Voicemail Message Alerts Using VoicemailRetrieving Your Voicemail Messages Click Compose Email Using Another Phone to Access Your Voicemail MessagesSending Email Messages Voicemail OptionsClick Compose SMS Text Sending PIN MessagesClick Compose PIN Viewing and Editing Appointments Using the CalendarAdding Contacts Adding an AppointmentTips Going to Web PagesTo lock your BlackBerry device Setting a BlackBerry 8830 PasswordClick Options Security Options Click General Settings Locking and Unlocking the BlackBerryInserting a microSD Card To enable your phone’s Location feature Location Settings Domestic U.S. OnlyClick Options Advanced Options GPS To turn on the Bluetooth Radio Using Bluetooth With Your BlackBerryTurning the Bluetooth Radio On or Off Pairing With Another Bluetooth-Enabled DeviceSetting Up a Data Connection With Your Personal Computer Using Your BlackBerry 8830 as a ModemTo set up your device-to-PC data connection Using Your Device To install the BlackBerry Desktop Software Installing the BlackBerry Desktop SoftwareClick Begin BlackBerry Desktop Software Using Your Device Using Your BlackBerry 8830 With a Hearing Aid Device Using Your Device User Guide Finding Help With Other FeaturesAdditional Resources Sprint Worldwide Sprint WorldwideSM Wireless ServiceTo activate Sprint Worldwide service Getting StartedYour SIM Card Sprint Worldwide Wireless ServiceTo set your global roaming options Activating Global Roaming ModeClick Manage Connections Mobile Network Options Making and Receiving Worldwide Calls Making Calls Using Plus + Code DialingTo use Plus Code Dialing to place an international call To place a call to the United States from another country Direct DialCalling the United States From Another Country To place an international call by dialing directSetting Up Your Voicemail Access Number Sprint Voicemail ServiceRetrieving Voicemail Messages Accessing Your VoicemailVoicemail Troubleshooting New Message IndicatorsAccessing Your Email and Data Services on GSM Networks Getting Started With Data ServicesInternational Data Roaming To select a GSM data service carrier for a specific country Accessing Your Email and Data Services on Cdma NetworksUnderstanding Status Messages Again Self Check Try Later ServiceError ConflictPlease call the numbers below if you need assistance Contacting SprintFrance 0800-903200 Dominica From a landline phone when outside the United StatesNavigating Screens BlackBerry 8830 Basics and ShortcutsBlackBerry 8830 Basics and Shortcuts Typing and Editing Menus FieldsBattery Status Status IndicatorsBasics & Shortcuts Features Wireless Network CoveragePhone Shortcuts ShortcutsBrowser Shortcuts Message List Shortcuts Move the cursor vertically Calendar ShortcutsMove the cursor horizontally Week viewWhy does my BlackBerry device not charge? Frequently Asked QuestionsFAQs Why does my BlackBerry device not turn on?Frequently Asked Questions Why can I not send or receive email messages?How do I reset my BlackBerry device? Where can I buy accessories for my BlackBerry device? How do I clean the screen?Why does the screen on my BlackBerry device turn off? BlackBerry Internet Service Frequently Asked QuestionsWhy can I not add a supported email address? Where Can I Find More Information? Subscriber Agreement Services Covered By These Ts&Cs & Additional TermsTerms and Conditions Basic DefinitionsOur Policies When You Accept The AgreementTerm Commitments & Early Termination Fees Our Right To Suspend Or Terminate Services When You Don’t Have To Pay An Early Termination FeeOur Right To Change The Agreement & Your Related Rights Credit Checks & Credit Information Your Right To Terminate ServicesAccount Spending Limits ASL Restrictions On Using ServicesDeposits & Returning Deposits Your Device, Number & E-mail Address Caller ID Coverage Where Your Device Will WorkPorting/Transferring Phone Numbers Roaming About Data Services & ContentHow We Calculate Your Charges For Billing Purposes Specific Terms & Restrictions On Using Data ServicesAccount & Service Charges Pro-rating Unused Minutes Activation & Miscellaneous ChargesSubscriber Agreement General Terms and Conditions of Service Your Payments Late Fees Your BillTaxes & Government Fees Surcharges Protecting Our Network & ServicesDisputing Charges You Must Still Pay Undisputed Charges Your Privacy Location Based ServicesOr Other Emergency Calls If Your Device Is Lost or Stolen You Agree We Are Not Responsible For Certain ProblemsDisclaimer of Warranties You Agree Our Liability Is Limited No Consequential Damages We Agree To First Contact Each Other With Any DisputesSubscriber Agreement General Terms and Conditions of Service Indemnification Exceptions To Our Agreement To Arbitrate DisputesNo Class Actions No Trial By JuryOther Important Terms Legal Notice PRINTSPEC-023

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