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| Questions & Answers | 63 | |||
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Problem | Possible causes | Possible solution |
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System problems |
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Phone is not | Conflict created due to | First, try power cycling the phone (turn OFF then | ||||
responding. | downloaded software | ON). If phone is still not responding, try removing | ||||
| application. | and replacing the battery. If neither of the two | ||||
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| steps above correct the problem, you must "cold | ||||
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| boot" the phone. Note that performing this | ||||
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| procedure will remove all data, programs and | ||||
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| settings including contacts that you have added to | ||||
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| the phone. After completing this you will have to | ||||
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| proceed with the start up procedure again. See | ||||
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| "First time startup" on page 15. |
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| Cold boot procedure: first, remove then replace | ||||
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| the battery. With the phone off, simultaneously | ||||
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| hold down | , | and | until the | |
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| reinitialization screen appears. Select Yes to | ||||
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| complete the cold boot procedure. |
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| Use of | |||||
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| replacement. |
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| Use of | Check with your service provider for approved | ||||
| card. | cards. |
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| Too many software | First, try power cycling the phone (turn OFF then | ||||
| applications running. | ON). If phone is still not responding, try removing | ||||
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| and replacing the battery. It is a good practice to | ||||
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| keep the number of applications running at one | ||||
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| time to a minimum. |
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Battery will not | The battery or battery charger is | Contact the dealer. |
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charge. | damaged. |
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| The phone's temperature is | Adjust the battery charging environment to avoid | ||||
| below 0 °C or higher than 45 °C. | extremes of temperature. |
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| Poor contact between the | Check all connectors to make sure all connections | ||||
| battery and charger. | have been properly made. |
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