Troubleshooting Guide
Problem | Possible Cause | solution |
Product does not run | Product is rolling backwards | Throttle will not engage if the product is rolling backwards. Come to a |
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| complete stop and then activate the throttle. |
| Undercharged battery | Charge the battery. A new battery should have been charged for at |
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| least 12 hours before using the product for the first time and up to 12 |
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| hours after each subsequent use. |
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| Check all connectors. Make sure the charger connector is tightly |
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| plugged into the charging port, and that the charger is plugged into |
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| the wall. |
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Product suddenly | Loose wires or connectors |
stopped working while | |
in use |
Motor or electrical switch damage
Check all wires and connectors to make sure they are tight.
The fuse will burn out and automatically shut off the power if the motor is overloaded.
An excessive overload, such as too heavy a rider or too steep a hill, could cause the motor to overheat. Refer to replacing the fuse instructions on page 5 of this manual. Correct the conditions that caused the fuse to burn out and avoid repeatedly burning out fuse.
Contact your local Razor authorized service center for diagnosis and repair.
Short run time (less than | Undercharged battery | Charge the battery. A new battery should have been charged for at |
15 minutes per charge) |
| least 12 hours before using the product for the first time and up to 12 |
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| hours after each subsequent use. |
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| Check all wires and connectors. Make sure the battery connector is |
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| tightly plugged into the charger connector, and that the charger is |
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| plugged into the wall. |
| Brakes are not adjusted properly | Refer to brake adjustment instructions on page 4 of this manual. |
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Product runs sluggishly | Riding conditions are too stressful | Use only on solid, flat clean and dry surfaces such as pavement or |
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| level ground. |
| Tires are not properly inflated | The tires are inflated when shipped, but they invariably will lose some |
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| pressure between the point of manufacturing and your purchase. Refer |
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| to instructions on page 4 of this manual to properly inflate tires. |
Sometimes the product doesn’t run, but other times it does
Product is overloaded
Loose wires or connectors
Motor or electrical switch damage
Make sure you do not overload the product by allowing more than one rider at one time, exceeding the maximum weight limit, going up too steep a hill or towing objects behind the product.
Check all wires around the motors and all connectors to make sure they are tight.
Contact your local Razor authorized service center for diagnosis and repair.
Product makes loud | Chain is too dry | Apply a lubricant such as 3 in 1TM or |
noises or grinding |
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sounds |
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