T R O U B L E S H O O T I N G
Your Horizon Fitness elliptical is designed to be reliable. However, if you do experience problems with your elliptical, please reference the troubleshooting guide listed below.
PROBLEM: The console does not light up.
SOLUTION: Verify the following:
•The outlet the machine is plugged into is functional. Double check that the breaker has not tripped.
•The correct power cord is being used. Only use the power cord provided or authorized by Horizon Fitness.
•The power cord is not pinched or damaged and is properly plugged into the outlet AND the machine.
•The power switch is turned to the ON position (may not apply to all models).
•Turn off the machine and unplug power cord. Remove the console and check that all connections to the console are secure and not damaged or pinched.
NOTE: If your console uses batteries, they may need to be replaced.
PROBLEM: The console lights up but the Time/RPM’s do not count.
SOLUTION: Verify the following:
•Turn off machine and unplug power cord. Remove the console and check that all connections to the console are secure and not damaged or pinched.
•If doing the above does not fix the problem, the speed sensor and/or magnet may have become dislodged or damaged.
PROBLEM: The resistance levels seem to be incorrect, seeming too hard or too easy.
SOLUTION: Verify the following:
•The correct power cord is being used. Only use the power cord provided or authorized by Horizon Fitness.
•Reset the console and allow the resistance to reset to the default position. Restart and retry the resistance levels.
PROBLEM: The roller wheels appear to be leaving particles on the guide rails.
SOLUTION: This is considered normal wear of the elliptical wheels.
To remove, simply wipe off the roller wheels and guide rails with a damp cloth.
PROBLEM: The elliptical makes a squeaking or chirping noise.
SOLUTION: Verify the following:
•The elliptical is on a level surface.
•Loosen all bolts attached during the assembly process, grease the threads, and tighten again.
PROBLEM: When MP3 player is connected there is no sound coming from the speakers or the speakers sound fuzzy.
SOLUTION: Verify the following:
• Make sure audio cable is plugged in securely to both the console and MP3 Player jacks.
PROBLEM: iPod® is not charging from the docking station and/or does not respond to console controls.
SOLUTION: Verify the following:
•Make sure you are using the proper size iPod® insert.
•Make sure the iPod® dock connector is securely plugged into the connector pin on the elliptical.
HEART RATE TROUBLESHOOTING
PROBLEM: There is no heart rate reading.
SOLUTION: Remove the console and verify that the heart rate cables are attached properly, making sure that the cables are securely inserted into the console.
YOU MAY EXPERIENCE AN ERRATIC READOUT UNDER THE FOLLOWING CONDITIONS:
•Gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
•Constant movement and vibration due to constantly holding the heart rate grips while exercising.
•When you are breathing heavily during a workout.
•When your hands are constricted by wearing a ring.
•When your hands are dry or cold. Try moistening your palms or rubbing them together to warm.
•Anyone with heavy arrhythmia.
•Anyone with arteriosclerosis or peripheral circulation disorder.
•Anyone whose skin on the measuring palms is especially thick.
NOTE: Outside interference sources such as computers, motors and fluorescent lights may cause the heart rate reading to be erratic. Check your exercise environment for sources of interference such as high power lines, large motors, etc.
If the above troubleshooting section does not remedy the problem, discontinue use and turn the power off.
CALL CUSTOMER TECH SUPPORT AT THE NUMBER ON THE BACK PANEL
WHEN YOU ARE NEAR THE EQUIPMENT.
The following information may be asked of you when you call. Please have these items readily available:
•Model Name
•Serial Number
•Date of Purchase (receipt or credit card statement)
In order for Customer Tech Support to service your elliptical they may need to ask detailed questions about the symptoms that are occurring. Some troubleshooting questions that may be asked are:
•How long has this problem been occurring?
•Does this problem occur with every use? With every user?
•If you are hearing a noise, does it come from the front, back or inside? What kind of noise is it (thumping, grinding, squeaking, chirping etc.)?
•If you are having a resistance problem what is occurring? Is the resistance always too hard or too easy? Does the resistance respond when pushing the buttons on the console? Does the resistance constantly cycle through the levels during the workout?
•Has the machine been maintained per the maintenance schedule?
•Does the problem occur when using the handlebars? Without using the handlebars?
Answering these and other questions will give the technicians the ability to send proper replacement parts and the service necessary to get you and your Horizon Fitness elliptical running again!
