TROUBLESHOOTING & CUSTOMER SUPPORT
| PROBLEM |
| POSSIBLE CAUSE |
| SOLUTION |
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| Unit fails to heat up and |
| Unit is not plugged in. |
| Plug into electrical outlet. |
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| steam. Power Indicator |
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| Light does not illuminate. |
| Household Circuit Breaker / |
| Reset Circuit Breaker / |
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| Ground Fault Interrupter has |
| Ground Fault Interrupter, or |
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| tripped or blown a fuse. |
| replace fuse. If you need |
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| assistance, contact a licensed |
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| electrician. |
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| Unit fails to heat up and |
| Auto |
| Refer to Auto |
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| steam. Power Indicator |
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| section on page 9 of this |
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| Light does illuminate. |
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| manual for proper |
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| procedure. |
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| Water Reservoir is empty. |
| Refill Water Reservoir using |
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| procedures on page 7 of this |
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| manual. |
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| Unit is damaged or |
| Immediately cease usage and |
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| malfunctioning. |
| contact our Customer |
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| Support department. |
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| Steam Burst output is weak |
| Pressing Plate needs to be |
| Refer to Cleaning the |
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| or intermittent. |
| cleaned. |
| Fabric Steam Press section |
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| on page 9 of this manual for |
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| proper procedure. |
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CUSTOMER SUPPORT
For problems with your Steame Press, please refer to the troubleshooting solutions located above. Additional inquiries should be directed to our Customer Support services through our Web site, www.steamfast.com, on the Service Request Web page.
If you do not have internet access, you may also contact our Customer Support Department by telephone, at (800)
NOTE: In order for our customer service representatives to help you as quickly and efficiently as possible, please have the following information ready before calling:
• Purchase information (where and when you purchased this product)
• Product Serial Number
10 | Top Innovations, Inc. |