Service
Service
In the chapter "What to do if...“ , some faults are listed which you can remedy yourself. Look there first if a fault occurs. If you do not find any information there, please consult your Customer Service. (You can find the addresses and telephone numbers in the section "Customer Service Centres“.)
Always prepare in advance for the discussion. By doing so you will sim- plify the diagnosis and the decision on whether customer service is necessary.
Note the PNC number and S. num- ber. You will find both on the rating plate on the inside of the door of your washing machine.
PNC .....................................................
S. No. .....................................................
Answer as precisely as possible:
•What form does the fault take?
•Under what circumstances does the fault occur?
When do you incur costs even during the warranty period?
–If you could have remedied the fault yourself with the aid of the fault table (see the section "What to do if..."),
–If several journeys by the customer service technician are necessary because for example he did not receive all the important information before his visit and must collect spare parts. These multiple trips can be avoided if you prepare your phone call as described above.
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