John Lewis JLWM 1604 instruction manual Repairs After Sales Service, Spare parts, 0844 871

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Repairs - After Sales Service

Repairs - After Sales Service

Your appliance comes with a three year warranty.

If it is not working correctly; consult the fault finding guides within this instruction book ("What to do if ..."). If a fault occurs which you can not resolve through following the advice and information contained within this instruction manual, the next step is to contact our extended warranty administrators on:

0844 871 7771

They will give you details for your local Service engineer. Before calling out an engineer, please ensure you have read the details under the heading “What to do if...”. When you contact the local service engineer you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The purchase date as found on your receipt

5.The model number, product number and serial number of the appliance (found on the rating plate - see picture)

So that you always have these numbers at hand, we recommend you to make a note of them here:

•Mod.......................................

•P.N.C.....................................

•S.N.........................................

Please retain your purchase receipt safely for the service engineer to verify the purchase details.

Important! If you call out an engineer to a fault listed above, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

Spare parts

Always insist on genuine spare parts. An authorised service engineer should service this product, and only genuine spare parts should be used. Under no circumstances should you attempt to repair the machine yourself. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact your local John Lewis Branch.

Mod. ... ... ...

Prod. No. ... ... ...

Ser. No. ... ... ...

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Contents Jlwm Spin washing machine General safety Safety informationUse InstallationKeep all detergents in a safe place out of children’s reach Child safetyContents Page Product description Detergent dispenser drawer Control panelExtra Rinse Programme DialSpin Easy IronStart Pause Delay StartDisplay QuickChild lock symbol Child lock Acoustic signalsFirst use PersonalisationSelect the required programme Daily useLoad the laundry Measure out the detergentSelect the desired options Select the delay startSelecting the delayed start Opening the door throughout the delay timeCancelling the delayed start How to change an option or a programme during its cycleHow to interrupt a programme How to open the door during the cycle of a programmeBefore loading the laundry Helpful hints and tipsEnd of programme Sorting out the laundryBall point pen and glue moisten with Removing stainsDetergents and additives Quantity of detergent to be usedDegrees of water hardness Washing programmesWhite or fast colour cotton normally or slightly White or non fast colour cotton slightly soiledWhite and colour cotton normally soiled items Silk AutomaticColour cotton and synthetic items can be DelicatesMax. load 2 kg Spin phase, add more items, redistribute the loadMain wash Rinses Maximum spin speed atOff DrainSpin Minute washTechnical data Consumption valuesProgramme1 Energy consumption Water consumption KWh2 Litre2 Care and cleaning Door seal Cleaning the drawer recessCleaning the pump Washing drumPage Cleaning the water inlet filters Emergency emptying out Frost precautionUnpacking InstallationPlumbing Positioning and levellingWater-stop device Water inletWater drainage Into a drainage standpipeOnto a sink outlet spigot Interest of the environment Special conditionsElectrical connection Permanent connection Appliance is supplied with a 13 amp plug fittedDoes not start Problem Possible cause/SolutionWhat to do if… Washing machineMachine fills than Machine does not fillMachine does not Empty and/or does notMachine vibrates Unsatisfactory washingResults Door will not open0844 871 Repairs After Sales ServiceRepairs After Sales Service Spare partsEnvironment concerns Packaging materialsEcological hints Page Page Page 132944071-A-102011