John Lewis JLWM 1604 What to do if…, Problem Possible cause/Solution, Washing machine

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What to do if…

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.

Important! if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

During machine operation it is possible that the red Start/Pause pilot light flashes, one of the following alarm codes appears on the

display and some acoustic signals sound to indicate that the machine is not working:

•E10: problem with the water supply

•E20: problem with water draining

•E40: door open

Once the problem has been eliminated, press the button 9 to restart the programme. If after all checks, the problem persists, contact your local Service Force Centre.

Problem	Possible cause/Solution

	The door has not been closed (E40) .
	•	Close the door firmly.
	The plug is not properly inserted in the power socket.
	•	Insert the plug into the power socket.
	There is no power at the socket.
	• Please check your domestic electrical installation.
The washing machine	The main fuse or the fuse in a plug has blown.
does not start:	•	Replace the fuse.
	The button 9 has not been pressed.
	•	Please press the button 9 again.
	The «Delay start» option has been selected.
	• Please cancel the Delay start.
	The «Child lock» option has been enabled.
	•	Disable the Child lock.

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Contents Jlwm Spin washing machine Safety information General safetyInstallation UseChild safety Keep all detergents in a safe place out of children’s reachContents Page Product description Control panel Detergent dispenser drawerProgramme Dial SpinEasy Iron Extra RinseDelay Start DisplayQuick Start PauseChild lock symbol Acoustic signals First usePersonalisation Child lockDaily use Load the laundryMeasure out the detergent Select the required programmeSelect the delay start Selecting the delayed startOpening the door throughout the delay time Select the desired optionsHow to change an option or a programme during its cycle How to interrupt a programmeHow to open the door during the cycle of a programme Cancelling the delayed startHelpful hints and tips End of programmeSorting out the laundry Before loading the laundryRemoving stains Detergents and additivesQuantity of detergent to be used Ball point pen and glue moisten withWashing programmes Degrees of water hardnessWhite or fast colour cotton normally or slightly White or non fast colour cotton slightly soiledWhite and colour cotton normally soiled items Automatic Colour cotton and synthetic items can beDelicates SilkSpin phase, add more items, redistribute the load Main wash RinsesMaximum spin speed at Max. load 2 kgDrain SpinMinute wash OffTechnical data Consumption valuesProgramme1 Energy consumption Water consumption KWh2 Litre2 Care and cleaning Cleaning the drawer recess Cleaning the pumpWashing drum Door sealPage Cleaning the water inlet filters Frost precaution Emergency emptying outInstallation UnpackingPositioning and levelling PlumbingWater inlet Water-stop deviceWater drainage Into a drainage standpipeOnto a sink outlet spigot Special conditions Interest of the environmentElectrical connection Appliance is supplied with a 13 amp plug fitted Permanent connectionProblem Possible cause/Solution What to do if…Washing machine Does not startMachine does not fill Machine does notEmpty and/or does not Machine fills thanUnsatisfactory washing ResultsDoor will not open Machine vibratesRepairs After Sales Service Repairs After Sales ServiceSpare parts 0844 871Environment concerns Packaging materialsEcological hints Page Page Page 132944071-A-102011