Troubleshooting

USING THE BUILT-IN TROUBLESHOOTING FEATURE

1. Press MORE INFO

2. Select TROUBLESHOOT

Est. Cycle Time 59min

Normal/Casual

Press and hold START/PAUSE to begin cycle.

Warm/Cold	Extra High	Normal	O
Temperature	Spin Speed	Soil Level	Stain Treat

With the washer on, press MORE INFO to access the built-in troubleshooting feature. Use the LCD control buttons to select ALL INFO CATEGORIES. Then use the LCD control buttons to select the TROUBLESHOOT topic.

The t and u buttons can be used to advance through the different options and categories.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Washer Operation

Washer will not run

Door not closed completely.	Make sure the washer door is closed completely.
START/PAUSE button not pressed	Press and hold the START/PAUSE button 2-5 seconds.
firmly or held long enough.

Household fuse is blown or circuit	Check that the household fuse is intact and tight, or that the
breaker has tripped.	circuit breaker has not tripped. Replace the fuse or reset the
	circuit breaker. If the problem continues, call an electrician.

Incorrect power supply.	This washer requires a 120-volt power supply.
	Check with a qualified electrician.

Wrong type of fuse.	Use a time-delay fuse.

Water Leaks

Water leaks

Fill hoses not attached tightly.	Tighten fill-hose connections.

Fill hose washers missing.	Make sure all 4 fill hose washers are installed correctly.

Drain hose connection not correct.	Properly secure drain hose to drainpipe or laundry tub. Refer to
	the Installation Instructions for additional information.

	Do not place tape over drain opening.

Check household plumbing for leaks	Water can backup out of a clogged sink or drainpipe. Check all
or clogged sink or drain.	household plumbing for leaks (laundry tubs, drain pipe, water
	pipes, and faucets.)

Door seal is dirty.	Clean the door seal. See “Washer Maintenance.”

Not using HE detergent or using too	Use only HE High Efficiency detergents and follow the
much HE detergent.	manufacturer’s recommendations.

Dispenser is clogged.	Remove and clean the dispenser. See “Washer Maintenance.”

Other Issues

Single-dose laundry	Packet not dissolving.	Make sure single-dose laundry packet is added to washer drum
packet		before adding clothes. Follow the manufacturer’s recommendations.

Other performance	Refer to the built-in troubleshooting	See the instructions above to access the built-in TROUBLESHOOT
or operation issues	feature on the washer.	menus using the MORE INFO button.