7. OPERATING PROBLEMS
Many checks have been carried out during the manufacture of your washing machine. However, if you face a problem with its operation, please read the following sections before calling the After Sales service.
Symptom | Cause |
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The washing machine will not start or will not fill: | • the washing machine is not correctly connected, the elec- |
| trical installation is not working, |
| • the cover of your washing machine and the drum flaps are |
| not correctly closed, |
| • you did not control the program start correctly, |
| • there is a power failure, |
| • the water supply is closed off, |
| • the water tap is closed, |
| • the water inlet is blocked. |
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The washing machine fills up but empties again | • the drain siphon is attached too low (see installation sec- |
immediately: | tion). |
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The washing machine will not spin or will not | • the drain pipe is blocked or kinked, |
empty: | • the drain filter is blocked, |
| • the |
| distribution of washing in the drum, |
| • the «Drain» program or the «Rinse hold» option is selected, |
| • the height of the drain siphon is wrong. |
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There is water on the floor around the washing | • excess detergent has made too much foam that over- |
machine: | flowed, |
| • the detergent is not suitable for washing machine, |
| • the drain siphon is not hooked on properly, |
| • the drain filter was not put back into place, |
| • the water inlet pipe is leaking. |
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Washing results are not satisfactory: | • the detergent is not suitable for machine washing, |
| • there is too much washing in the drum, |
| • the washing program is not appropriate, |
| • there is not enough detergent. |
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The machine is vibrating or noisy: | • not all the packing was removed from the machine (see |
| unpacking section), |
| • the washing machine is not leveled and properly packed, |
| • the washing machine is too close to the wall or furniture, |
| • the washing is not well distributed in the drum, |
| • the load is not sufficient. |
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The washing cycle is much too long : | • the water inlet is blocked, |
| • there was a power supply failure or the water was cut off, |
| • the motor temperature safety device tripped, |
| • the water inlet temperature is lower than normal, |
| • the foam detection safety system tripped (too much deter- |
| gent) and the washing machine evacuated the foam, |
| • the |
| nal phase was added to distribute the washing in the drum |
| better. |
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The washing machine stops during a washing cy- | • the water or electricity supply is defective, |
cle : | • a rinse hold was programmed. |
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The cover does not open during the cycle : | • the «IMMEDIATE OPENING»* light is off, |
| • the temperature of the washing water is too high. |
| • the cover cannot open until 1 to 2 minutes after the |
| washing machine has stopped*. |
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