IBM 835, 890, 870 manual Where to Get Help, Planning Guide Feedback

Where to Get Help

The following information will help you quickly find the assistance you need.

Problem with collecting/transmitting required CUoD Data (VPD)

=> Manual Process: Fax required information to 507-253-4553 (If problems and/or questions, call the CUoD administrator at 507-253-7019)

=> Electronic Process: Use Electronic Service Agent to automatically send required information (Electronic Service Agent Users Guide is available at: http://publib.boulder.ibm.com/as400_sd/sdsadoc.html

Problem with a Capacity Card (part failure)

#1) Call your service provider

#2) IBM service personnel can contact Level II hardware support, in Rochester, to reset the

appropriate capacity after the card has been replaced (refreshed Activation/Enablement Codes )

Problem with function of Capacity Upgrade on Demand

#1) Review appropriate sections in this Planning Guide

#2) Contact product offering support at TCOD@US.IBM.COM #3) Work with Level II and/or Techline support in your geography

Problem with selling/marketing Capacity Upgrade on Demand

=> Review appropriate sections in this Planning Guide and other available materials at the following

website: http://www.ibm.com/servers/eserver/iseries/ondemand/cod

=> Work with account teams and/or marketing specialists in your Geography

Planning Guide Feedback

You may directly contact the author of this Planning Guide if you have information that may be of assistance in updating the guide or making it a more useful Planning Guide.

Randy Grimm

Tieline 8-553-5137 or outside (507) 253-5137

Internet address: grimmr@us.ibm.com

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12/15/2003