WARRANTY
Regency® Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit thoroughly before it leaves our door. Regency® is pleased to extend this limited lifetime warranty to the original purchaser of a Regency® Product.
The Warranty: Lifetime
Covered under the agreement are the following components: The combustion chamber, heat exchanger, burner tubes/pans, logs, glass crystals, ceramic spa stones, pebbles, brick panels and gold plating (against defective manufacture only) are covered under the Limited Lifetime Warranty for five (5) years for parts and labour and parts only thereafter.
External casting, surrounds and grills are covered against cracks and warps resulting from manufacturer defects, parts and labour for one (1) year from the date of purchase and parts only thereafter.
Special Finishes - One year on stainless steel panels, nickel overlays, nickel faceplates, brushed nickel and antique copper full screens and doors. You can expect some changes in color as the product "ages" with constant heating and cooling. FPI warranties the product for any manufacturing defects on the original product. However, the manufacturers warranty does not cover changing colors and marks, ie. finger prints, etc applied after the purchase of the product. Damage from the use of abrasive cleaners is not covered by warranty.
Electrical components such as fans, switches, ignition modules, wiring, thermodiscs, remote control, thermopiles, thermocouples and gas valves are covered for one year for parts and labour from the date of purchase.
The warranty on brass parts is for one year, no labour. The brass is not warranted against tarnishing.
Repair/replacement parts purchased by the consumer from Regency® after the original coverage has expired on the unit will carry a 90 day warranty valid with a receipt only. Any item shown to be defective will be repaired or replaced at our discretion. No labour coverage is included with these parts.
Conditions:
All installations must be performed by a qualified gas fitter and installed according to all applicable local and national codes. Also, all service work must be carried out by a qualified gas service person provided by the selling dealer. It is the responsibility of the installer to ensure that the appliance is firing as per rating plate. Any part or parts of this unit which in our judgement show evidence of such defect will be repaired or replaced at Regency®'s option, through an accredited distributor or agent provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested. In areas where there is not an approved service agent or the closest approved service agent is situated more than thirty (30) kilometres from the installation, Regency is not obliged to arrange warranty repairs and travel and/ or additional labour charges will apply.
Porcelain/Enamel - Absolute perfection is neither guaranteed nor commercially possible. Any chips must be reported and inspected by an authorised dealer within three days of installation. Reported damage after this time will be subject to rejection.
It is the general practice of Regency® to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to Regency and evaluated fro manufacturer defect.
At all time Regency reserves the right to inspect product in the field which is claimed to be defective.
All claims must be submitted to Regency® by authorised selling dealers. It is essential that all submitted claims provide all of the necessary information including customer name, purchase date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Exclusions:
This limited Lifetime Warranty does not extend to or include paint, door or glass gasketing or trim. It does not cover installation and operational related problems such as over-firing, downdrafts or spillage caused by environmental conditions, nearby trees, buildings, hilltops, mountains, inadequate flueing or ventilation, excessive offsets, negative air pressures caused by insufficient make up air, mechanical systems such as furnaces, fans, clothes dryers etc.
Embers, rockwool, gaskets, door handles and paint are not covered under the terms of this warranty policy.
Regency® will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Performance problems due to operator error will not be covered by this warranty policy.
The warranty does not extend to any part or parts which show evidence of misuse or abuse, neglect, accident, lack of maintenance, or improper installation.
Products made by other manufacturers and used in conjunction with the operation of this appliance without authorisation from Regency®, may nullify your warranty on this product.
Regency shall in no event be liable for any special, indirect consequential damages of any nature whatsoever which are in excess of the original purchase price of the product. Any alteration to the unit which causes sooting or carboning that results in damage to the exterior facia is not the responsibility of FPI.
SUBJECT TO CHANGE.
DISTRIBUTORS: | Western Australia | Eastern Australia |
| Air Group Australia | FIREPLACE PRODUCTS AUSTRALIA PTY. Ltd. |
| 28 Division St | 21-23 South Link |
| Welshpool WA 6106 | Dandenong, VIC 3175 |
NOTE: PLEASE RETAIN YOUR INVOICE AS PROOF OF PURCHASE FOR WARRANTY VERIFICATION
INCORRECT INSTALLATION, ELECTRICAL SURGES WHICH MAY CAUSE DAMAGE TO ELECTRICAL COMPONENTS/ GAS VALVES OR GAS PRESSURE SETTINGS ARE NOT COVERED BY WARRANTY
A SERVICE OR CALL OUT FEE WILL BE CHARGED IN THESE CIRCUMSTANCES.
