Napoleon Grills BGD38PT, BGD38NT manual Trouble Shooting Guide, Symptom Problem Test Solution

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TROUBLE SHOOTING GUIDE

BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE PILOT AND THE MAIN BURNER WITH THE GLASS DOOR OPEN.

		SYMPTOM						PROBLEM		TEST SOLUTION
	Main burner goes					Pilot flame is not large			-	turn up pilot flame.
	out; pilot stays on.					enough or not engulfing the			- replace pilot assembly.
						thermopile
						Thermopile shorting			- clean thermopile connection to the valve. Reconnect.
									- replace thermopile / valve.
						Remote wall switch wire is			-	shorten wire to correct length or wire gauge.
						too long; too much resist-
						ance in the system.
						Faulty thermostat or switch.			-	replace.
Main burner goes						Refer to "MAIN BURNER GOES OUT; PILOT STAYS ON"
out; pilot goes out.
						Vent is blocked			-	check for vent blockage.
						Vent is re-circulating			-	check joint seals and installation.
						5" flexible vent has become			-	re-attach to fireplace.
						disconnected from fireplace.
	Pilot goes out when						System is not correctly		-	purge the gas line.
	the gas knob is re-						purged.
	leased.
							Out of propane gas.		-	fill the tank.
	The gas valve has
							Pilot flame is not large		-	turn up the pilot flame.
	an interlock device
	which will not allow						enough
	the pilot burner to						Pilot flame is not engulfing		-	gently twist the pilot head to improve the flame pattern around the
	be lit until the ther-						the thermocouple.		thermocouple.
	mocouple			has			Thermocouple shorting /		-	loosen and tighten thermocouple.
	cooled. Allow ap-						faulty.		-	clean thermocouple and valve connection.
	proximately				60				-	replace thermocouple.
	seconds for the
									-	replace valve.
	thermocouple to
							Faulty valve.		-	replace.
	cool.
		Pilot	burning;		no			Themostat or switch is de-	-	connect a jumper wire across the wall switch terminals; if main
		gas	to	main				fective.	burner lights, replace switch / thermostat.
		burner; gas knob
								Wall switch wiring is defec-	-	disconnect the switch wires & connect a jumper wire across termi-
		is on 'HI'; walltive.							nals 1 & 3; if the main burner lights, check the wires for defects and
		switch / thermostat							/ or replace wires.
		is on.
						Main burner orifice is plugged.			-	remove stoppage in orifice.
							Faulty valve.		-	replace.
Pilot will not light.							No spark at pilot burner		-	check if pilot can be lit by a match
									-	check that the wire is connected to the push button ignitor.
									-	check if the push button ignitor needs tightening.
									-	replace the wire if the wire insulation is broken or frayed.
									-	replace the electrode if the ceramic insulator is cracked or broken.
									-	replace the push button ignitor.
						Out of propane gas			-	fill the tank.
						Spark gap is incorrect			-	spark gap should be 0.150" to 0.175" (5/32" to 11/64" approx.) from
									the electrode tip and the pilot burner. To ensure proper electrode
									location, tighten securing nut (finger tight plus 1/4 turn).
						No gas at the pilot burner			-	check that the manual valve is turned on.
									-	check the pilot orifice for blockage.
									-	replace the valve.
									-	call the gas distributor.

W415-0244 / A / 05.15.03