Desa (V)TC36N SERIES Inlet gas pressure is too low, Company, Thermopile leads disconnected or im

Page 29

TROUBLESHOOTING

29

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Burner does not light after pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 27) or replace burner orifice

 

 

2.

Inlet gas pressure is too low

2.

Contact local propane/LP or natural gas

 

 

 

 

 

company

 

 

3.

Thermopile leads disconnected or im-

3.

Reconnect leads to TP & TPTH termi-

 

 

 

properly connected

 

nals on control valve

 

 

4.

Thermopile is defective

4.

Replace thermopile

 

 

 

 

 

 

 

Delayed ignition burner

1.

Manifold pressure is too low

1.

Contact local propane/LP or natural gas

 

 

 

 

 

company

 

 

2.

Burner porting or orifice clogged

2.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 27) or replace burner orifice

 

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 27) or replace burner orifice

 

 

2.

Damaged burner

2.

Replace damaged burner

 

 

3.

Gas regulator defective

3.

Replace gas control

 

 

 

 

 

 

Slight smoke or odor during initial opera-

1.

Residues from manufacturing processes

1.

Problem will stop after a few hours of

tion

 

and logs curing

 

operation

 

 

 

 

 

Heater produces a whistling noise when

1.

Turning gas control knob to HI position

1.

Turn gas control knob to LO position

burner is lit

 

when burner is cold

 

and let warm up for a minute

 

 

2.

Air in gas line

2.

Operate burner until air is removed from

 

 

 

 

 

line. Have gas line checked by local

 

 

 

 

 

propane/LP or natural gas company

 

 

3.

Dirty or partially clogged burner ori-

3.

Clean burner (see Cleaning and Main-

 

 

 

fice

 

tenance, page 27) or replace burner

 

 

 

 

 

orifice

 

 

 

 

 

Glass soots

1.

Debris around burner air mixer

1.

Inspect the opening at the base of the

 

 

 

 

 

burner to see that it is NOT packed

 

 

 

 

 

with any type of material [see Installing

 

 

 

 

 

Brick Liner Models BL36DA(SA) and

 

 

 

 

 

BL36DHA(SA), page 23] for log/grate

 

 

 

 

 

removal

 

 

2.

Improper vent configuration

2.

Check vent configuration specifica-

 

 

 

 

 

tions (see Vent Installation Instruc-

 

 

 

 

 

tions, page 7)

 

 

 

 

 

Fireplace produces a clicking/ticking noise

1.

Metal expanding while heating or con-

1.

This is common. If noise is excessive,

just after burners are lit or shut off

 

tracting while cooling

 

contact qualified service person

 

 

 

 

 

Remote does not function

1.

Battery is not installed or battery power

1.

Replace 9-volt batteries in receiver and

 

 

 

is low

 

remote control

116192-01B

www.desatech.com

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Contents Save this manual for future reference For Your SafetyFor Your Safety What to do if YOU Smell GAS Safety Information Table of ContentsLocal Codes Safety Information Product IdentificationLocation and Space Requirements Product FeaturesPRE-INSTALLATION Preparation Framing and Finishing ClearancesTermination CAP AIR Supply Inlet GAS Meter Location of Termination CAPInstallation Precautions Venting Installation InstructionsHorizontal Termination Installation Installation PlanningInstalling Siding Standoff Combustible Vertical Horizontal H Horizontal Termination ConfigurationsCorner Installation Vertical Horizontal H Horizontal H 1 + Venting with Two 90 ElbowsMin Max 12 max 18 max 20 max Vertical Horizontal H 1 + Min Max 12 max 18 max 20 maxConnect a section of pipe and extend up through the hole Installation for Vertical TerminationFlat Ceiling Installation Vertical Horizontal H 1 + Min Max 20 max Vertical Termination ConfigurationsVenting with One 90 Elbow Vertical Horizontal H Min Max 20 max= 40 max High Altitude InstallationVertical Venting Fireplace Installation Venting InstallationInstalling Optional Blower Accessories Check GAS TypeBy turning knob fully counterclockwise before continuing Model BKT InstallationDecal on the firebox bottom approximately 12 in front Blower see FigureBlower Wiring Diagram Installing GAS Piping to Fireplace LocationInstallation Items Needed Blower see ,Or servicing. Correct all leaks at once Connecting Fireplace to GAS SupplyChecking GAS Connections Pressure Testing Fireplace Gas Connections Installing Optional Wall Mount Switch GWMS2Removing Louver Panels Installing Remote ReceiverREMOVING/REPLACING Glass Door Removing Glass Doors Installing Lava Rock and Glowing EmbersCleaning Glass Door For Your Safety Read Before Lighting Installing Brick Liner Models BL36DASA and BL36DHASAOperating Fireplace Lighting InstructionsTo Turn OFF GAS Manual Lighting ProcedureOptional HAND-HELD Remote Operation Shutting Off Burners Only pilot stays litManual Mode Safety FeaturesAuto Thermostatic Mode ON/OFF Series Model GhrcbPilot Assembly Operating Optional Blower AccessoryInspecting Burners Operating Optional GWMT1 Wall Mounted ThermostatGlass Door Cleaning and MaintenancePilot and Burners LogsTroubleshooting Inlet gas pressure is too low Is low Remote controlCompany Thermopile leads disconnected or imAbove Gas leak. See Warning statementService Hints Replacement PartsTechnical Service SpecificationsModels TC36N, VTC36N, TC36P and VTC36P Illustrated Parts BreakdownKEY Part Number TC36N/P VTC36N/P Description QTY Parts ListBurner Assembly for Models TC36N, VTC36N, TC36P and VTC36P KEY Part Number Description QTY Accessories Owners Registration Form Industrial Drive Box Bowling Green, KY 116192-01B Industrial Drive P.O. Box Model Serial No Date Purchased
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