Desa (V)TC36P SERIES, (V)TC36N SERIES installation manual Gas leak. See Warning statement, Above

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30

TROUBLESHOOTING

TROUBLESHOOTING

Continued

WARNING: If you smell gas

•Shut off gas supply.

•Do not try to light any appliance.

•Do not touch any electrical switch; do not use any phone in your building.

•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

•If you cannot reach your gas supplier, call the fire department.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

Fireplace produces unwanted odors

1.

Gas leak. See Warning statement

1.

Locate and correct all leaks (see Check-

 

 

 

above

 

ing Gas Connections, page 19)

 

 

 

 

 

 

Fireplace shuts off in use

1.

High or gusting winds

1.

Fireplace has been tested for up to

 

 

 

 

 

 

40mph winds. However, extreme condi-

 

 

 

 

 

tions may occur. See Lighting Instruc-

 

 

 

 

 

tions on page 23

 

 

2.

Low line pressure

2.

Contact local propane/LP or natural gas

 

 

 

 

 

company

 

 

3.

Pilot is partially clogged

3.

Clean pilot (see Cleaning and Mainte-

 

 

 

 

 

nance, page 27)

 

 

4.

Inner vent pipe leaking exhaust gasses

4.

Locate and correct all leaks (see Check-

 

 

 

into system

 

ing Gas Connections, page 19)

 

 

5.

Glass too loose and air tight gasket leaks

5.

Tighten glass

 

 

 

in corners after usage

 

 

 

 

 

6.

Bad thermopile or thermocouple

6.

Replace faulty component

 

 

7.

Improper vent cap installation

7.

Check for proper installation and free-

 

 

 

 

 

dom from debris or blockage

Gas odor even when control knob is in OFF

1.

Gas leak. See Warning statement

1.

Locate and correct all leaks (see Check-

position

 

above

 

ing Gas Connections, page 19)

 

 

2.

Control valve defective

2.

Replace control valve

 

 

 

 

 

 

 

Gas odor during combustion

1.

Gas leak. See Warning statement

1.

Locate and correct all leaks (see Check-

 

 

 

above

 

ing Gas Connections, page 19)

 

 

 

 

 

 

 

Dark residue on logs or inside of fireplace

1.

Air holes at burner inlet blocked

1.

Clean out air holes at burner inlets. Pe-

 

 

 

 

 

riodically repeat as needed

 

 

2.

Burner flame holes blocked

2.

Remove blockage or replace burner

 

 

3.

Improper venting or excessive blockage

3.

Have the vent system inspected, includ-

 

 

 

 

 

ing the termination cap. Remove any

 

 

 

 

 

restrictions or obstruction

 

 

4.

Excessive amounts of embers and pan

4.

Clear excess embers until a minimum

 

 

 

material

 

gap of 1/2" remains under the grate

www.desatech.com

116192-01B

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Contents For Your Safety For Your Safety What to do if YOU Smell GASSave this manual for future reference Table of Contents Safety InformationSafety Information Product Identification Local CodesProduct Features PRE-INSTALLATION PreparationLocation and Space Requirements Clearances Framing and FinishingLocation of Termination CAP Termination CAP AIR Supply Inlet GAS MeterVenting Installation Instructions Installation PrecautionsInstallation Planning Horizontal Termination InstallationInstalling Siding Standoff Combustible Horizontal Termination Configurations Vertical Horizontal HCorner Installation Min Max 12 max 18 max 20 max Venting with Two 90 ElbowsVertical Horizontal H Horizontal H 1 + Vertical Horizontal H 1 + Min Max 12 max 18 max 20 maxInstallation for Vertical Termination Flat Ceiling InstallationConnect a section of pipe and extend up through the hole Venting with One 90 Elbow Vertical Termination ConfigurationsVertical Horizontal H 1 + Min Max 20 max Vertical Horizontal H Min Max 20 maxHigh Altitude Installation Vertical Venting= 40 max Installing Optional Blower Accessories Venting InstallationFireplace Installation Check GAS TypeDecal on the firebox bottom approximately 12 in front Model BKT InstallationBy turning knob fully counterclockwise before continuing Blower see FigureInstallation Items Needed Installing GAS Piping to Fireplace LocationBlower Wiring Diagram Blower see ,Connecting Fireplace to GAS Supply Checking GAS ConnectionsOr servicing. Correct all leaks at once Installing Optional Wall Mount Switch GWMS2 Pressure Testing Fireplace Gas ConnectionsInstalling Remote Receiver REMOVING/REPLACING Glass DoorRemoving Louver Panels Installing Lava Rock and Glowing Embers Cleaning Glass DoorRemoving Glass Doors Operating Fireplace Installing Brick Liner Models BL36DASA and BL36DHASAFor Your Safety Read Before Lighting Lighting InstructionsOptional HAND-HELD Remote Operation Manual Lighting ProcedureTo Turn OFF GAS Shutting Off Burners Only pilot stays litAuto Thermostatic Mode Safety FeaturesManual Mode ON/OFF Series Model GhrcbInspecting Burners Operating Optional Blower AccessoryPilot Assembly Operating Optional GWMT1 Wall Mounted ThermostatPilot and Burners Cleaning and MaintenanceGlass Door LogsTroubleshooting Company Is low Remote controlInlet gas pressure is too low Thermopile leads disconnected or imGas leak. See Warning statement AboveTechnical Service Replacement PartsService Hints SpecificationsIllustrated Parts Breakdown Models TC36N, VTC36N, TC36P and VTC36PParts List KEY Part Number TC36N/P VTC36N/P Description QTYBurner Assembly for Models TC36N, VTC36N, TC36P and VTC36P KEY Part Number Description QTY Accessories Owners Registration Form Industrial Drive Box Bowling Green, KY 116192-01B Model Serial No Date Purchased Industrial Drive P.O. Box
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