Desa BHDV41PC, BHDV41NC, BHDV37PC, BHDV37NC Observed Problem Possible Cause Remedy

Page 30

®

DIRECT-VENT FIREPLACE (NATURAL/PROPANE/LP)

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Burner does not light after pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and

 

 

 

 

Maintenance, page 28) or replace burner

 

 

 

 

orifice

 

2.

Inlet gas pressure is too low

2.

Contact local propane/LP or natural gas

 

 

 

 

company

 

3.

Thermopile leads disconnected or im-

3.

Reconnect leads (see Wiring Diagram,

 

 

properly connected

 

page 32)

 

4.

Thermopile is defective

4.

Replace thermopile

 

 

 

 

 

 

Delayed ignition burner

1.

Manifold pressure is too low

1.

Contact local propane/LP or natural gas

 

 

 

 

company

 

2.

Burner porting or orifice clogged

2.

Clean burner (see Cleaning and Main-

 

 

 

 

tenance, page 28) or replace burner orifice

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and

 

 

 

 

Maintenance, page 28) or replace burner

 

 

 

 

orifice

 

2.

Damaged burner

2.

Replace damaged burner

 

3.

Gas regulator defective

3.

Replace gas control

Slight smoke or odor during initial operation 1. Residues from manufacturing processes and logs curing

1.Problem will stop after a few hours of operation

Heater produces a whistling noise when

1.

Turning gas control knob to HI position

1.

Turn gas control knob to LO position and

burner is lit

 

when burner is cold

 

let warm up for a minute

 

2.

Air in gas line

2.

Operate burner until air is removed from

 

 

 

 

line. Have gas line checked by local pro-

 

 

 

 

pane/LP or natural gas company

 

3.

Dirty or partially clogged burner orifice

3.

Clean burner (see Cleaning and

 

 

 

 

Maintenance, page 28) or replace burner

 

 

 

 

orifice

 

 

 

 

 

Glass soots

1.

Flame impingement on logs

1.

Adjust the log set so that the flame does

 

 

 

 

not excessively impinge on it

 

2.

Debris around burner air mixer

2.

Inspect the opening at the base of the

 

 

 

 

burner to see that it is NOT packed with

 

 

 

 

any type of material

 

 

 

 

 

Fireplace produces a clicking/ticking noise just after burners are lit or shut off

1.Metal expanding while heating or con- tracting while cooling

1.This is common. If noise is excessive, contact qualified service person

Remote does not function

1. Battery is not installed or battery power

 

is low

1.Replace 9-volt batteries in receiver and remote control

www.desatech.com

30

106517

Image 30
Contents For Your Safety For Your Safety What to do if YOU Smell GASBHDV37NC, BHDV37PC BHDV41NC, and BHDV41PC Safety Information DIRECT-VENT Fireplace NATURAL/PROPANE/LPGlossary Terms Product FeaturesProduct Identification Local CodesLocation and Space Requirements PRE-INSTALLATION PreparationClearances Framing and FinishingPRE-INSTALLATION Preparation General Venting Location of Vent TerminationGeneral Venting Installation Planning Venting InstallationInstallation Precautions Installing Vent System in a ChaseInstallation for Horizontal Termination Snorkel TerminationVent Pipe Connections Horizontal Termination Configurations Horizontal VentingVenting with Two 90 Elbows Installation for Vertical Termination Flat Ceiling InstallationCathedral Ceiling Installation Vertical Termination Configurations Venting with One 90 ElbowVertical Venting Venting InstallationParts Lists for Venting High AltitudeInstalling GA3700/DA3610TA Blowers Fireplace InstallationInstalling Optional Blower Accessory Check GAS TypeSide View Installing GAS Piping to Fireplace Location Installation Items NeededConnecting Fireplace to GAS Supply Pressure Testing Gas Supply Piping SystemChecking GAS Connections Pressure Testing Fireplace Gas Connections Close equipment shutoff valve see Fig- ureInstalling Optional Wall Mounted Thermostat GWMT1 Installing Optional Wall Mount Switch GWMS2REMOVING/REPLACING Glass Door Removing/Replacing Glass DoorInstalling Optional Brick Liner D8037A/D8041 Installing Left Side Brick PanelInstalling LOGS, Lava Rock and Glowing Embers Installing Log NoOperating Fireplace Operating Optional Blower Accessory Ghrc Series OperationGhrcta Series Operation Inspecting Burners Operating Optional GWMS2 Wall Mounted SwitchPilot Assembly Operating Optional GWMT1 Wall Mounted ThermostatPilot and Burners Cleaning and MaintenanceGlass Door LogsTroubleshooting Observed Problem Possible CauseObserved Problem Possible Cause Remedy Gas leak. See Warning statement Wiring Diagram Replacement PartsTechnical Service Service HintsSpecifications BHDV37NC BHDV37PC BHDV41NC BHDV41PCIllustrated Parts Breakdown BHDV37NC BHDV41NC36Parts List DIRECT-VENT Fireplace BHDV37NC BHDV41NCBHDV37PC BHDV41PC36 DIRECT-VENT Fireplace BHDV37PC BHDV41PC Accessories Cabinet Mantel with Square LEG Styling Unfinished GM501U37 GM103U41Warranty Information