Desa VI33PR installation manual Observed Problem Possible Cause Remedy

Page 18

DESA INTERNATIONAL

UNVENTED PROPANE/LP GAS FIREPLACE INSERT

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Burner does not light after ODS/pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and Main-

 

 

 

 

 

tenance, page 21) or replace burner orifice

 

 

2.

Inlet gas pressure is too low

2.

Contact local propane/LP gas company

 

 

3.

Burner orifice diameter is too small

3.

Replace burner orifice

 

 

4.

Thermopile leads disconnected or im-

4.

Reconnect leads (see Wiring Diagram,

 

 

 

properly connected

 

page 20)

 

 

5.

Burners will not come on in remote po-

5.

Replace battery in transmitter and

 

 

 

sition

 

receiver

 

 

 

 

 

 

Delayed ignition burner

1.

Manifold pressure is too low

1.

Contact local propane/LP gas company

 

 

2.

Burner orifice clogged

2.

Clean burner (see Cleaning and Main-

 

 

 

 

 

tenance, page 21) or replace burner orifice

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and

 

 

 

 

 

Maintenance, page 21) or replace burner

 

 

 

 

 

orifice

 

 

2.

Damaged burner

2.

Replace damaged burner

 

 

3.

Gas regulator defective

3.

Replace gas control

 

 

 

 

 

 

Slight smoke or odor during initial operation

1.

Not enough air

1.

Check burner for dirt and debris. If

 

 

 

 

 

found, clean burner (see Cleaning and

 

 

 

 

 

Maintenance, page 21)

 

 

2.

Gas regulator defective

2.

Replace gas control

 

 

3.

Residues from manufacturing processes

3.

Problem will stop after a few hours of

 

 

 

and logs curing

 

operation

 

 

 

 

 

Moisture/condensation noticed on windows

1.

Not enough combustion/ventilation air

1.

Refer to Air for Combustion and Venti-

 

 

 

 

 

lation requirements (page 4)

 

 

 

 

 

Heater produces a whistling noise when

1.

Turning control knob to HI position

1.

Turn control knob to LO position and

burner is lit

 

when burner is cold

 

let warm up for a minute

 

 

2.

Air in gas line

2.

Operate burner until air is removed from

 

 

 

 

 

line. Have gas line checked by local pro-

 

 

 

 

 

pane/LP gas company

 

 

3.

Air passageways on heater blocked

3.

Observe minimum installation clear-

 

 

 

 

 

ances (see page 8)

 

 

4.

Dirty or partially clogged burner orifice

4.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 21) or replace burner orifice

White powder residue forming within burner box or on adjacent walls or furniture

1.When heated, vapors from furniture pol- ish, wax, carpet cleaners, etc. turn into white powder residue

1.Turn heater off when using furniture pol- ish, wax, cleaners, or similar products

Remote does not function (GHRC and GHRCTA Series only)

1.Battery is not installed. Battery power is low

1.Replace 9-volt batteries in receiver and remote control

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105648

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Contents OWNER’S Operation and Installation Manual What to do if YOU Smell GASSafety Information Desa International Unvented PROPANE/LP GAS Fireplace InsertRemote Control Accessories Local CodesUnpacking Product Identification Product Features AIR for Combustion and VentilationAIR for Combustion Ventilation Determining FRESH-AIR Flow for Fireplace LocationDetermining if You Have a Confined or Unconfined Space Building Ventilation AIRVentilation Air From Inside Ventilation Air From OutdoorsCheck GAS Type InstallationInstalling Surround KIT Blower Electrical HookupInstalling Hood Installation ClearancesFireplace Insert Installation Into Masonry Fireplace Fireplace Insert Installation Into FRAMED-IN EnclosureMantel Clearances for Insert Installation Installing GAS Piping to Fireplace LocationConnecting Fireplace Insert to GAS Supply Installation Items NeededPressure Testing Gas Supply Piping System Checking GAS ConnectionsInstalling Logs Pressure Testing Fireplace Insert Gas ConnectionsInstalling Remote Receiver Unit Optional Wireless HAND- Held Remote Control AccessoriesInstalling 9-VOLT Batteries Installing 9-Volt Battery Not Included in ReceiverFor Your Safety Read Before Lighting Operating Fireplace InsertLighting Instructions Manual Lighting Procedure To Turn OFF GAS To ApplianceOptional Remote Operation Inspecting Burners Troubleshooting Observed Problem Possible CauseObserved Problem Possible Cause Remedy Gas leak. See Warning statement Service Hints Wiring DiagramSpecifications Replacement PartsCleaning and Maintenance Cleaning Burner Injector Holder and Pilot AIR Inlet HoleLogs Illustrated Parts Breakdown Remote Ready Model VI33PRParts List KEY Part Number Description QTYFireplace Insert VI33PR Magnet Catch Accessories 105648 Warranty Information