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Problems and Solutions Guide
IMPORTANT! If you experience a problem with your scooter, first check the Problems and Solutions Guide below. If you still experience a problem, please contact Power Wheels® Consumer Relations,
Problem |
| Possible Cause | Solution |
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Scooter does not run |
| Undercharged battery | Charge the battery. A new battery should have been |
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| charged for at least 18 hours before using the scooter for |
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| the first time. After |
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| least 14 hours after each use. Never charge the battery |
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| longer than 30 hours. |
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| Check all connections. Make sure the charger connector is |
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| plugged into the battery, and that the charger is plugged |
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| into the wall. |
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| Make sure power flow to the wall outlet is “ON”. |
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| Charger is not working | There is no sure way to tell if your charger is working unless |
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| you have a volt meter. If you suspect there is a problem with |
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| your charger, contact your local Power Wheels® authorized |
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| service center. They can test your charger for you. |
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| Tripped thermal fuse | Each Power Wheels® 12 volt 12Ah battery has a |
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| thermal fuse. A thermal fuse may “trip” and shut down |
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| operation of the scooter if the scooter is overloaded or the |
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| driving conditions too severe. The fuse will automatically |
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| reset itself after approximately 25 seconds, allowing the |
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| scooter to resume normal operation. To avoid repeated |
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| automatic shutdowns, do not overload the scooter by |
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| exceeding the 150 lb. maximum weight capacity or by |
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| towing anything behind the scooter. Do not drive up hills or |
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| run into fixed objects, which can cause the wheels to stop |
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| spinning while power is still being supplied to the motor. If a |
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| thermal fuse continually trips, contact your local Power |
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| Wheels® authorized service center. |
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| Loose wire or loose connectors | Check all wires and connectors. Make sure the motor |
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| harness connector is plugged into the battery, and that |
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| there are no loose wires around the motor. |
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| Dead battery | If your battery is old or if you have not followed Battery |
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| Care instructions, your battery may be dead. If you are |
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| unsure whether or not the battery is dead, you can have |
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| it tested at your local Power Wheels® authorized |
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| service center. |
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| Electrical switch damage | The electrical switches can become corroded due to |
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| exposure to water or moisture, or can jam due to loose dirt, |
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| sand or gravel. Contact your local Power Wheels® |
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| authorized service center for diagnosis and repair. |
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| Motor damage | Contact your local Power Wheels® authorized service center |
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| for diagnosis and repair. |
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| Brake is not properly adjusted | If there is a gap between the brake handle and the brake |
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| base, the scooter will not run. You need to adjust the brake |
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| so that it is tight, and there is no gap. Please refer to section |
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| F, Adjusting the Brakes, page 10. |
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