Panasonic AWHE50HN, AWHE50SN Unit does not move, Multiple color bands color bars are displayed

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What to do when encountering problems in the basic shooting operations

If the trouble is not resolved by taking the action suggested below, refer to “Troubleshooting” (page 36 in the <Basics>).

When performing the operations using the wireless remote control

The unit does not move.

ppPress the [CAM1], [CAM2], [CAM3] or [CAM4] button to

select the unit which is to be operated.

If only one unit is being used, it is normally selected using the [CAM1] button.

ppIf the unit’s status display lamp is off or lights up orange, it means that the unit’s power is not on.

Refer to “How to turn the power on and off” (page 7), and turn on the power.

ppIf the unit’s status display lamp does not blink even when the wireless remote control is operated near the unit’s wireless remote control signal light-sensing area, it means that the wireless remote control’s batteries have run down.

Replace the batteries.

Multiple color bands (color bars) are displayed.

Press the [MODE] button to switch to the camera picture.

The menu screen is displayed.

Press the [MENU] button for 2 seconds to exit the menu.

The lens focus is not adjusted automatically.

Press the [A/FOCUS] button to switch to auto focusing.

The camera picture is too light or too dark.

1.Press the [A/IRIS] button to switch automatically to the lens iris adjustment.

2.Press the [AUTO] button of [GAIN] to switch automatically to the gain adjustment.

Something is wrong with the coloring of the camera pictures.

Refer to “Auto tracking white adjustment (ATW)” (page 24), and switch to “ATW”.

The camera menus are not displayed.

When color bar signals are output, the camera menus are not displayed with composite signals.

To operate the camera menus with composite signals, set the color bar display to OFF.

When performing the operations using the controller

The unit does not move.

ppSelect the unit to be operated by following the procedure below.

When the AW‑RP655 is connected:

Press the [1], [2], [3], [4] or [5] button of [CONTROL/

PREVIEW MONITOR OUT SEL].

When the AW‑RP555 is connected:

Press the [1], [2], [3], [4] or [5] button of [CONTROL].

When the AW‑RP50 is connected:

Refer to the Operating Instructions of the controller.

ppIf the [OPERATE] lamp on the controller is off, it means that the power of the controller is not on.

ppIf the unit’s status display lamp is off or lights up orange, it means that the unit’s power is not on.

Refer to “How to turn the power on and off” (page 7), and turn on the power.

Multiple color bands (color bars) are displayed.

Press the [MODE] button to switch to the camera picture.

The menu screen is displayed.

Press the [MENU] button to exit the menu.

The lens focus is not adjusted automatically.

Press the [EXT(AF)] button to switch to auto focusing.

The camera picture is too light or too dark.

1.Press the [IRIS] button several times to turn on its lamp, and switch the lens iris adjustment to auto.

2.Press the [GAIN] button several times to turn on its lamp, and switch the gain adjustment to auto.

Something is wrong with the coloring of the camera pictures.

Refer to “Auto tracking white adjustment (ATW)” (page 24), and switch to “ATW”.

The camera menus are not displayed.

When color bar signals are output, the camera menus are not displayed with composite signals.

To operate the camera menus with composite signals, set the color bar display to OFF.

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Contents AW‑HE50SN Contents WwOverview Before useWwConcerning the Operating Instructions WwTrademarks and registered trademarks WwRequired personal computer environmentWwAbout copyright and licence WwNetwork security WwDisclaimer of warrantyBasic shooting operations Select the shooting modeWwTurning the power on How to turn the power on and offSet the Operate switch on the controller to on When the AW‑RP50 is connectedSet the Operate switch on the controller to OFF WwTurning the power offSelecting the shooting modes scene files Selecting the unitsWwTypes of shooting modes WwHow to select the shooting mode Turn the jog dial main Press the Menu buttonPress the OK button Press the OK button againQqSwitching the direction or zoom speed QqUsing the zoom functionShooting QqChanging the camera’s directionUnit does not move Lens focus is not adjusted automaticallyMultiple color bands color bars are displayed Menu screen is displayedMore advanced operations Manual shooting WwManually adjusting the focusWwManually adjusting the iris Press the Shutter button and turn its lamp on WwManually adjusting the shutter speedPress the OFF, LOW or HI button WwManually adjusting the gainPress the Gain button to turn off its lamp Position may occur Preset memoriesSet the memory recording mode Set to the memory recording modeHold down the Reset button Hold down the Memory buttonWhen the AW‑RP555 is connected WwWhite balance adjustment White balance adjustmentQqAutomatic adjustment AWB AWB A or AWB B Press the AWC button Press the SET button for 2 secondsQqAuto tracking white adjustment ATW WwBlack level master pedestal adjustment Black level master pedestal adjustmentPress the M/IRIS button Press the IRIS - buttonPress the Iris button several times to turn off its lamp WwGenlock adjustment Genlock adjustment AW‑HE50S onlyQqHorizontal phase adjustment Press the Mode button QqColor phase adjustmentGenlock adjustment AW‑HE50S only Table of operations Basic operationsChanging Press the  or  button to change the setting Jog dial R Jog dial mainPress the Menu button for 2 seconds to exit the camera menu QqProcedure for camera menu operation AW‑RP655Mode button lights up at the BAR setting Press the Menu button of the AW‑RP555 for 2 seconds QqProcedure for camera menu operation AW‑RP555Perform one of the following steps to select the menu item Press the Item buttonCamera OSD QqProcedure for camera menu operation AW‑RP50WwSetting the menu items Setting the menu itemsWwTop Menu WwCamera screen When Manual1 to 3 is selected WwCamera screen When FullAuto is selectedWwContrast screen WwPicture 1/2 screen WwSystem screen WwPicture 2/2 screenWwOutput screen WwGenlock screen AW‑HE50S onlyRGB-NOR Format change check screen QqChanging the formatFormat Set screen Format unchanged screenWwOther 1/2 screen Wireless Control Disable, Enable Tally Enable Disable, EnableWwOther 2/2 screen OSD Off With Tally Off, OnWwFirmware Version screen WwMaintenance screenMenu settings unchanged screen Menu settings initialized screenQqConcerning initialization Initialize screenMenu item table Menu Factory setting Selection items FullAutoWeb setting screen WwMenu operations Control Setup Power on button / Standby button  Control button / Setup button Zoom  Focus WwControl screen Control pad and its buttons  Preset Brightness QqBasic screen WwSetup screen Basic button Preset position Image  Image Image adjustQqImage screen Image adjust screen  Scene FullAuto, Manual1, Manual2, Manual3  Contrast Contrast Mode Auto, ManualAWB  Picture Chroma Level -3 to +3Preset position setting screen  Preset  Zoom  Limitation Setting  Genlock AW‑HE50S only  Output ENH setting instead Other QqUser mng  IP address Host auth. screen  Host auth Host check QqServer Network screen  IP network QqNetworkIP address Subnet mask Default gatewayPort numbers already used 20, 21, 23, 25, 42, 53, 67, 68  Access interval  Password 0 to 32 half-size charactersDdns screen  Host name 1 to 64 half-size characters Community 0 to 32 half-size characters Snmp screen Location 0 to 32 half-size characters  Contact 0 to 255 half-size characters Error description QqMaintenanceSystem log screen  Time & dateUpgrade screen Enter the software version in the xxxxx part  Reset to the default Except the network settings Default reset screen Load the default Html files setup menu  Reset to the default and load the default Html files Download Back up screen Upload Other screen NTP-related error displays DDNS-related error displaysLogin-related displays Category Display Description of errorLimiters WwSetting the limiters Setting/releasing the limitersWwBasic limiter operations Press one of the CAM1 to CAM4 buttons to select the unitWwReleasing the limiters WwResetting the limitersPp Releasing the upper limit position of the movement range Pp Releasing the lower limit position of the movement rangeWwConcerning the safe mode Safe modeTrouble-triggered safe mode CPU WwSystem requirements for a PCSymptom WwPrecautions when using Windows VistaSolution Symptom QqRestrictions Restriction When activating audio on the web browserWwPrecautions when using Windows Restriction 2 When using Windows 7 with some products Restriction 1 On the setup pages for some productsPanasonic Solutions Company
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AWHE50SN, AWHE50HN specifications

The Panasonic AW-HE50HN is a state-of-the-art PTZ (Pan-Tilt-Zoom) camera designed for professional video production and broadcasting. This versatile camera is favored for its compact design and advanced features, making it an excellent choice for a variety of applications such as live events, education, houses of worship, and corporate environments.

One of the primary highlights of the AW-HE50HN is its impressive imaging capabilities. Equipped with a 1/2.3-inch sensor, it delivers high-definition video quality up to 1080p with a remarkable dynamic range. The camera features a powerful 20x optical zoom lens that allows users to capture distant subjects with clarity while maintaining the quality of the image. This feature is particularly valuable in large venues where the camera might be located far from the action.

The AW-HE50HN also stands out for its superb low-light performance. With a minimum illumination requirement of just 1.6 lux in color mode and 0.3 lux in black and white mode, this camera excels in dimly lit environments, ensuring that every important moment is recorded in high detail.

Networking capabilities are another key aspect of the AW-HE50HN. It supports various streaming protocols, including RTSP and RTMP, allowing for seamless integration into existing networks. This feature makes it ideal for live streaming events directly to the web or for remote monitoring via IP networks. Additionally, the camera can be controlled remotely, offering great flexibility for operators managing multiple cameras during broadcasts.

In terms of usability, the AW-HE50HN is designed with real-time control in mind. It includes multiple control interfaces such as RS-232, RS-422, and LAN, giving operators the freedom to choose the best method for their setup. The camera’s robust built-in protocols ensure compatibility with a variety of third-party controllers, making it a versatile addition to any video production setup.

The AW-HE50HN also boasts a number of special features, including face detection technology and various image stabilization options, which help enhance production quality. Its compact and lightweight design allows for easy installation in any environment, whether it's mounted on a wall, placed on a tripod, or integrated into a more complex studio setup.

In conclusion, the Panasonic AW-HE50HN is a sophisticated and adaptable camera that combines advanced imaging technology with versatile connectivity and remote control options. Its ability to deliver high-quality video in diverse lighting conditions, along with its ease of integration into video production workflows, makes it a preferred choice for professionals in the field. Whether for broadcasting, live events, or corporate use, the AW-HE50HN stands out as a reliable and powerful solution.
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