Bayer HealthCare 2 manual Customer Service

Page 49

Customer Service:

If a problem arises, work through the Solving Problems section (see pg. 39). You may easily find your solution there. If you are still having trouble, please call our Bayer Diabetes Care Helpline. We have friendly and knowledge- able staff to help you 7 days a week. In Canada, call toll free: 1-800-268-7200. For more information visit us at www.ascensia.ca.

Important:

•Always speak with a customer service representative before returning your meter for any reason. They

will be able to provide information that may help solve your problem quickly.

•Have your Breeze Meter ready for testing when you phone. It would also be helpful to have a bottle of Breeze Normal Control Solution with you.

•Fill out the following check list before you call:

Check List:

1. The meter serial number:____________________________

2. Date and time the problem occurred: ________________

3. I have tested with Normal Control: Yes______ No______

The Normal Control result was: ______________________

Lot Number: ___________ Expiration Date:____________

4.Please also give the Lot Number and Expiration Date of the test strip disc currently being used. This information is printed on the test strip disc and the test strip disc box. Lot Number:___________ Expiration Date:_____________

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Contents User Guide As Easy as Table of Contents Technical Information Introduction Look at Your Breeze Meter Down Buttons Explanation of Display Symbols Here is what each display element means TEstIng matErIals Open Test Disc Package Open MeterClose Meter Insert DiscCounting the Number of Strips Left Prepare Lancing Device RunnIng a Blood glucosE tEstPush Out Test Strip Stick your finger and form a small round drop of blood Test  Bayer Diabetes Care Helpline Strip may not release properly Precautions Marking a Deleted Blood Test Expected Blood Glucose Values Symptoms of High or Low Blood GlucoseUnusual Test Results RunnIng a control tEst Test Marking a Control Test Page REcallIng tEst rEsults BEyond EvEryday usEViewing Your Averages Clearing Stored Test Results Setting the Time SEtuP functIonSetting the Date Page Setting the Buzzer Level Setting the Time Format 12- or 24-hour Clock Setting the Date Format TransfErrIng rEsults to a comPutEr ClEanIng your mEtEr REPlacIng thE BattEry To replace the battery, follow these steps Page Technical Information Solving Problems Troubleshooting and Error Codes What You See What It Means What You Should Do What You See What It Means What You Should Do This is a normal expected action Control solution with an acceptable Customer Service Replacement Items Lifetime Warranty Bayer Diabetes Care Helpline Manufactured for
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