5. Error Messages
Error 1
Possible Causes
• Sample is too small.
•Problem with the test strip.
•Problem with the meter.
•Very low blood glucose
(less than 20 mg/dL [1.1 mmol/L]).
What You Should Do
1.If you have symptoms such as weakness, sweating, nervousness, headache, or confusion, follow your doctor’s recommendation for treating hypoglycemia.
2.Conduct a control solution test using a new test strip. If the results of the control solution test are within the range printed on the side of your test strip vial, retest using blood and a new test strip.
3.If the retest using control solution does not work, or the error persists, call Customer Care.
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