Mitel 5505 manual Checklist, Frequently Asked Questions/Troubleshooting

Maintenance and Troubleshooting

Introduction

This section contains information on troubleshooting the 5505 Guest IP Phone.

Checklist

Please check:

•Have you used the LAN cable supplied?

•Have you fully inserted the LAN cable into the LAN port on the back of the phone?

•Have you inserted the batteries correctly?

•Have you charged the batteries for 8 hours?

Frequently Asked Questions/Troubleshooting

See the table below for error messages you may see on the 5505 Cordless Handset or problems with the handset or base.

Table 1: 5505 IP Phone Troubleshooting

Problem/Message	Cause	Solution
Nothing appears in	The handset is not switched on.	Press the end call key for approximately 5
the display.		seconds or place the handset in the base.
		Charge or replace the batteries.
The display is not	The display is protected by a	Remove the plastic film.
clear/seems to be	plastic film.
broken.
Base flashes on the	The handset is	Pair the handset. See “Pairing the 5505 Cordless
display. No	not paired with the base.	Handsets” on page 12.
connection to base.
Room name/	The handset is outside the range	Move the handset closer to the base.
number flashes on	of the base.
the display.	The base station is not connected.	Check the main plug on the base station.
!REG is displayed	The base is not registered with the
on the handset.	MCD. Possible causes are:
	- network connectivity	Check network connectivity.
	- DHCP settings - call_srv
	- MCD	Check the call_srv setting in DHCP.
	- phone not programmed on	Check that MCD is operational.
	MCD	Check programming on MCD and re-register.
	- Incorrect registration PIN
	- Incorrect DN	Re-register with the correct PIN and DN.
		Re-register with the correct PIN and DN.
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