5505 Guest IP Phone Administration Guide
Table 1: 5505 IP Phone Troubleshooting (continued)
Problem/Message | Cause | Solution |
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Incorrect PIN is | PIN is not correct. | |||
displayed on the |
| Configuration form and try to pair again. | ||
handset. |
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Register handset is | The handset is not paired with the | Pair the handset with the base. See “Pairing the | ||
on the display. | base. | 5505 Cordless Handsets” on page 12. | ||
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Registration failed | Base is powered off. | Turn on the base. |
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is displayed on the | Base is not in pairing mode. | Put the base in pairing mode. See “Pairing the 5505 | ||
handset. |
| Cordless Handsets” on page 12. |
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| Handset is out of range. | Place the handset closer to the base. | ||
| Ensure that the handset variant matches the base. | |||
| The handset variant (NA or UK) | |||
| doesn’t match the base. |
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Handset does not | The handset is not turned on. | Press the end call key for approximately 5 | ||
get dial tone. |
| seconds or place the handset in the base. | ||
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| Charge or replace the batteries. |
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| If the handset is turned on | A handset is in use. |
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| The phone may be stuck booting up. See “Phone | ||
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| State During Startup and First Registration” on | ||
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| page 42 for its current state. |
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The handset does | The ringer may be silenced. | Press and hold the * key |
| to turn the ringer |
not ring. |
| on. |
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DHCP failures - | Unable to obtain an IP address or | Check the network connectivity. |
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Waiting for DHCP | incorrect DHCP settings on the |
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is displayed on the | server. | Reconfigure the DHCP settings. |
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handset for more |
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than 5 minutes. |
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| Page 2 of 2 |
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Table 2: Phone State During Startup and First Registration
LED Behavior | Mode | Solution |
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Speakerphone flashing for more | LLDP & IP provisioning | Check the network connectivity. |
than 5 minutes |
| Reconfigure the DHCP settings. |
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Mute flashing for more than 5 | Upgrading firmware - l2 Boot, main | |
minutes | and recovery | and reboot the 5505 phone. |
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Messages flashing for more than 5 | Main startup and CVM firmware | Reboot the phone. |
minutes | upagrade |
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No LED flashing | Successful boot up |
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42