Mitel 5320 Using Other Features, To use Account Codes, To enter an Account Code during a call

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USING OTHER FEATURES

5320 IP Phone – User Guide

USING OTHER FEATURES

Certain features require access to a Superkey menu; therefore, a Superkey must be programmed to a key to access this menu. See PROGRAMING FEATURES ON YOUR KEYS for information on how to program a Superkey.

Account Codes

An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not. If you want this feature enabled on your phone, ask your System Administrator.

To use Account Codes:

1.Lift the handset.

2.Dial the Account Code digits.

3.Press #.

To enter an Account Code during a call:

1.Press Superkey (must be programmed to a key).

2.Select Account Code.

3.Dial the Account Code digits.

4.Press the Save softkey.

5.Do one of the following:

∙For a verified account code, press the Yes key.

∙For a non-verified account code, press the No key.

ACD

If your phone is ACD-enabled, you can log in as an agent. When there is no agent logged onto an ACD-enabled set, LOGGED OUT is displayed.

To log in as an ACD agent:

1.Press Superkey.

2.Press Yes.

3.Enter your Agent ID, using the key pad.

4.Press Enter.

The text, LOGGED OUT disappears.

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Contents jfqbi= = `çããìåáÅ~íáçåë=aáêÉÅíçê= = =RPOM=fm=mÜçåÉ= rëÉê=dìáÇÉ= TRADEMARKS ABOUT YOUR PHONE TIPS FOR YOUR COMFORT AND SAFETYUSING YOUR DEFAULT PHONE WINDOW AND KEYS Using the Dial Pad to Enter InformationCALL HANDLING USING OTHER FEATURESMAKING AND ANSWERING CALLS Call Park Attendant Call Hold - Remote RetrieveCall Forward - Remote Im Here Call Forward - End ChainingOverride Intrude The 5320 IP Phone ABOUT YOUR PHONEFunction Elements of Your PhoneFeature it means that Ring/Message IndicatorsFor Users on Resilient 3300 ICP Systems When indicator isProtect your Hearing TIPS FOR YOUR COMFORT AND SAFETYAdjust the Viewing Angle Dont Cradle the Handset5320 IP Phone Window USING YOUR DEFAULT PHONE WINDOW AND KEYSGetting Started with Your Phone Function 5320 IP Phone Default Window and KeysFeature Programming Features on Your KeysABOUT YOUR PHONE APPLICATIONS Using the Settings ApplicationView Call Log Details Using the Call History ApplicationDelete Logs Review Call Log Icons∙ Press Launch PC Help to display http//edocs.mitel.com Tips for Setting up Your PhoneGetting Help CUSTOMIZING YOUR PHONE Using the Dial Pad to Enter Information1. Press Applications key 2. Press Settings Using the On-Screen Keyboard to Enter InformationSpecify Language 1. Press Applications key 2. Press Settings 3. Press Contrast Specify Display Contrast1. Press Applications key Specify Audio Feedback OptionsSpecify Text Size 1. Press Applications key 2. Press Settings 3. Press Audio FeedbackTo adjust the Ringer Volume while the phone is ringing Adjust the RingerSpecify Call Notification Behavior To adjust the Ringer Volume while the phone is idle1. Press Applications key 2. Press Settings 3. Press Screen Saver Enable a Screen SaverEnable PC Connectivity To adjust the Ringer Pitch while the phone is idleFeatures available for programming on programmable keys PROGRAMING FEATURES ON YOUR KEYS Tips on Programming FeaturesApplication Applications available for programming on programmable keysTo program a Phone Application 1. Press Applications key Program Feature Keys Using the Settings ApplicationTo program a Phone Feature or hard key 1. Press Applications key 2. Press Settings 3. Press Programmable Keys5. Press Speed Call Clear Programming from a KeyTo program Speed Call 1. Press Applications key 2. Press Settings 3. Press Programmable KeysPhone Book MAKING AND ANSWERING CALLSRedial - Saved Number Answer a CallEnd a Call RedialTo enable or disable Auto-Answer Auto-AnswerTo hang up while using Handsfree operation To disable Handsfree operationTo retrieve a call from Hold, do one of the following CALL HANDLINGHold MuteAdd Held TransferConference Conference SplitTo call another party when you are in an established two-party call USING QUICK CALL FORWARD ALWAYSSwap Call ForwardingTo create a Call Forward profile PROGRAMMING CALL FORWARDING USING PROFILESTo deactivate Call Forward Always 2. Press Deactivate2. Press Call Forwarding 3. Press Profiles CANCEL CALL FORWARDACTIVATE CALL FORWARD Activate Call Forward belowTo enter an Account Code during a call USING OTHER FEATURESAccount Codes To use Account CodesTo request a Callback when you reach a busy or unanswered station Attendant Call Hold - Remote RetrieveCallback Call Forward - Remote Im HereTo cancel Call Forward - Remote from the station that was forwarded Call Forward - End ChainingCall Forward - Forced Call Forward - OverrideTo retrieve a parked call Call ParkCall Pickup To park an active callTo retrieve a call when you hear the Campon tone Direct Paging - Handsfree Answerback EnabledCampon Direct PagingTo turn Handsfree Answerback off Direct Paging - Handsfree Answerback DisabledTo answer a call using Handsfree Answerback To turn Handsfree Answerback onTo end a Direct Page call, do one of the following Direct Voice CallTo answer Direct Page calls when Handsfree Answerback is disabled To activate or deactivate Do Not Disturb Do Not DisturbEmergency Calls EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMEDTo make an Emergency Call if Emergency Call Routing is programmed Group ListenGroup Paging / Meet Me Answer EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMEDTo leave a group Group PresenceTo respond to a Group Page by using Meet Me Answer To join a groupTo use Handoff to Push an in-progress call to the PRG Handoff - Personal Ring Groups∙ Press the Personal Ring Group Presence feature key To change another group members presence statusTo answer call when Call Notification is enabled Headset OperationTo enable Headset Operation To answer a call when Auto Answer is disabledTo log out of Hot Desking phone the phone must be idle Hot DeskingHot Desk Remote Logout To log into a Hot Desking phone the phone must be idleTo enable Make Busy Message Waiting IndicatorHot Desk - PIN Change Make BusyTo turn Messaging - Advisory on Messaging - AdvisoryMessaging - Callback To leave a Callback Message when you hear busy or ringback toneTo cancel all Callbacks Messaging - Cancel CallbackMessaging - Cancel All Callbacks To cancel a CallbackPaging MusicNight Answer Override IntrudeTo de-activate Phone Lock Phone LockBefore locking a set, ensure that To activate Phone LockTo change the User PIN User PINTo start recording while on a 2-party call Record-a-CallSpeak@Ease To dial a call using Speak@EaseTo tag a malicious call Speed CallTag Call To make a Speed CallTo acknowledge a Timed Reminder when your phone rings once Timed ReminderTrunk Flash To view, change, and/or cancel a pending Reminder5320 IP Phone - User Guide
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5320 specifications

The Mitel 5320 is a feature-rich IP desktop phone designed for organizations seeking a reliable communication solution. This device is part of Mitel's family of IP phones, which are known for their advanced functionalities, ease of use, and integration capabilities within various enterprise environments.

One of the key features of the Mitel 5320 is its intuitive user interface. The phone includes a large graphical display that provides clear visibility of caller information, call statuses, and menu options. The screen is designed to enhance user experience by making navigation straightforward, even for those who may not be technologically inclined.

The Mitel 5320 also boasts a variety of programmable keys that allow for quick access to frequently used features or contacts. This customization not only improves efficiency but also ensures that users can tailor their communication preferences to suit their workflow. The phone supports multiple lines, enabling users to manage multiple calls simultaneously, which is particularly beneficial for roles in customer support or sales.

In terms of audio quality, the Mitel 5320 comes equipped with high-definition voice technology that delivers crystal clear sound. Moreover, it includes full-duplex audio capabilities, ensuring that both parties can communicate without interruptions or echoes, thereby enhancing the overall call experience.

Connectivity is another strong point of the Mitel 5320. It supports Power over Ethernet (PoE), allowing the device to receive power and data through a single Ethernet cable, simplifying installation and reducing clutter. It is compatible with various IP telephony environments, making it a versatile choice for different organizational needs.

The Mitel 5320 also integrates seamlessly with Mitel’s software solutions, offering additional features such as call recording, presence information, and voicemail management. These capabilities facilitate a more streamlined communication process across teams and departments.

Security is prioritized in the Mitel 5320, featuring encryption options to protect sensitive information during calls. This focus on security is vital in today's digital landscape, where data breaches are a concern for many organizations.

Overall, the Mitel 5320 is a robust and reliable IP phone that meets the demands of modern workplaces. Its combination of user-friendly design, advanced communication features, and integration capabilities make it an excellent choice for businesses of all sizes looking to enhance their communication infrastructure.
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