Mitel 5320 manual Call Handling, Mute, To retrieve a call from Hold, do one of the following

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CALL HANDLING

5320 IP Phone – User Guide

CALL HANDLING

Hold

To place a call on Hold:

1.Press Hold (HOLD).

2.Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call.

Note: You can only retrieve a call from hold when the phone is idle.

To retrieve a call from Hold, do one of the following:

∙Lift the handset and press the flashing line key.

∙Press the flashing indicator.

∙Use the Add Held feature to conference into the held call.

To retrieve a call from Hold at another phone, do one of the following:

∙Press the flashing line key.

∙Dial the appropriate feature access code and the number of the station that placed the call on Hold.

Mute

Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.

To turn Mute on during a call:

∙Press To retrieve a call from Hold, do one of the following: (MUTE). The Mute (MUTE) light turns ON.

To turn Mute off and return to the conversation:

∙Press To turn Mute on during a call: (MUTE). The To turn Mute off and return to the conversation: (MUTE) light turns OFF.

Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF.

NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS: If your phone switches to the secondary system while your speaker or handset is muted (that is, while the Mute key is lit) the call remains muted until you hang up.

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Contents `çããìåáÅ~íáçåë=aáêÉÅíçê= = = RPOM=fm=mÜçåÉ= rëÉê=dìáÇÉ=jfqbi= = TRADEMARKS Using the Dial Pad to Enter Information TIPS FOR YOUR COMFORT AND SAFETYUSING YOUR DEFAULT PHONE WINDOW AND KEYS ABOUT YOUR PHONEUSING OTHER FEATURES MAKING AND ANSWERING CALLSCALL HANDLING Call Forward - End Chaining Attendant Call Hold - Remote RetrieveCall Forward - Remote Im Here Call ParkOverride Intrude ABOUT YOUR PHONE The 5320 IP PhoneElements of Your Phone FeatureFunction When indicator is Ring/Message IndicatorsFor Users on Resilient 3300 ICP Systems it means thatDont Cradle the Handset TIPS FOR YOUR COMFORT AND SAFETYAdjust the Viewing Angle Protect your HearingUSING YOUR DEFAULT PHONE WINDOW AND KEYS Getting Started with Your Phone5320 IP Phone Window Programming Features on Your Keys 5320 IP Phone Default Window and KeysFeature FunctionUsing the Settings Application ABOUT YOUR PHONE APPLICATIONSUsing the Call History Application View Call Log DetailsReview Call Log Icons Delete LogsTips for Setting up Your Phone Getting Help∙ Press Launch PC Help to display http//edocs.mitel.com Using the Dial Pad to Enter Information CUSTOMIZING YOUR PHONEUsing the On-Screen Keyboard to Enter Information Specify Language1. Press Applications key 2. Press Settings Specify Display Contrast 1. Press Applications key 2. Press Settings 3. Press Contrast1. Press Applications key 2. Press Settings 3. Press Audio Feedback Specify Audio Feedback OptionsSpecify Text Size 1. Press Applications keyTo adjust the Ringer Volume while the phone is idle Adjust the RingerSpecify Call Notification Behavior To adjust the Ringer Volume while the phone is ringingTo adjust the Ringer Pitch while the phone is idle Enable a Screen SaverEnable PC Connectivity 1. Press Applications key 2. Press Settings 3. Press Screen SaverPROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features Features available for programming on programmable keysApplications available for programming on programmable keys Application2. Press Settings 3. Press Programmable Keys Program Feature Keys Using the Settings ApplicationTo program a Phone Feature or hard key 1. Press Applications key To program a Phone Application 1. Press Applications key3. Press Programmable Keys Clear Programming from a KeyTo program Speed Call 1. Press Applications key 2. Press Settings 5. Press Speed CallMAKING AND ANSWERING CALLS Phone BookRedial Answer a CallEnd a Call Redial - Saved NumberTo disable Handsfree operation Auto-AnswerTo hang up while using Handsfree operation To enable or disable Auto-AnswerMute CALL HANDLINGHold To retrieve a call from Hold, do one of the followingConference Split TransferConference Add HeldCall Forwarding USING QUICK CALL FORWARD ALWAYSSwap To call another party when you are in an established two-party call2. Press Deactivate PROGRAMMING CALL FORWARDING USING PROFILESTo deactivate Call Forward Always To create a Call Forward profileActivate Call Forward below CANCEL CALL FORWARDACTIVATE CALL FORWARD 2. Press Call Forwarding 3. Press ProfilesTo use Account Codes USING OTHER FEATURESAccount Codes To enter an Account Code during a callCall Forward - Remote Im Here Attendant Call Hold - Remote RetrieveCallback To request a Callback when you reach a busy or unanswered stationCall Forward - Override Call Forward - End ChainingCall Forward - Forced To cancel Call Forward - Remote from the station that was forwardedTo park an active call Call ParkCall Pickup To retrieve a parked callDirect Paging Direct Paging - Handsfree Answerback EnabledCampon To retrieve a call when you hear the Campon toneTo turn Handsfree Answerback on Direct Paging - Handsfree Answerback DisabledTo answer a call using Handsfree Answerback To turn Handsfree Answerback offDirect Voice Call To answer Direct Page calls when Handsfree Answerback is disabledTo end a Direct Page call, do one of the following EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED Do Not DisturbEmergency Calls To activate or deactivate Do Not DisturbEMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Group ListenGroup Paging / Meet Me Answer To make an Emergency Call if Emergency Call Routing is programmedTo join a group Group PresenceTo respond to a Group Page by using Meet Me Answer To leave a groupTo change another group members presence status Handoff - Personal Ring Groups∙ Press the Personal Ring Group Presence feature key To use Handoff to Push an in-progress call to the PRGTo answer a call when Auto Answer is disabled Headset OperationTo enable Headset Operation To answer call when Call Notification is enabledTo log into a Hot Desking phone the phone must be idle Hot DeskingHot Desk Remote Logout To log out of Hot Desking phone the phone must be idleMake Busy Message Waiting IndicatorHot Desk - PIN Change To enable Make BusyTo leave a Callback Message when you hear busy or ringback tone Messaging - AdvisoryMessaging - Callback To turn Messaging - Advisory onTo cancel a Callback Messaging - Cancel CallbackMessaging - Cancel All Callbacks To cancel all CallbacksOverride Intrude MusicNight Answer PagingTo activate Phone Lock Phone LockBefore locking a set, ensure that To de-activate Phone LockUser PIN To change the User PINTo dial a call using Speak@Ease Record-a-CallSpeak@Ease To start recording while on a 2-party callTo make a Speed Call Speed CallTag Call To tag a malicious callTo view, change, and/or cancel a pending Reminder Timed ReminderTrunk Flash To acknowledge a Timed Reminder when your phone rings once5320 IP Phone - User Guide
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5320 specifications

The Mitel 5320 is a feature-rich IP desktop phone designed for organizations seeking a reliable communication solution. This device is part of Mitel's family of IP phones, which are known for their advanced functionalities, ease of use, and integration capabilities within various enterprise environments.

One of the key features of the Mitel 5320 is its intuitive user interface. The phone includes a large graphical display that provides clear visibility of caller information, call statuses, and menu options. The screen is designed to enhance user experience by making navigation straightforward, even for those who may not be technologically inclined.

The Mitel 5320 also boasts a variety of programmable keys that allow for quick access to frequently used features or contacts. This customization not only improves efficiency but also ensures that users can tailor their communication preferences to suit their workflow. The phone supports multiple lines, enabling users to manage multiple calls simultaneously, which is particularly beneficial for roles in customer support or sales.

In terms of audio quality, the Mitel 5320 comes equipped with high-definition voice technology that delivers crystal clear sound. Moreover, it includes full-duplex audio capabilities, ensuring that both parties can communicate without interruptions or echoes, thereby enhancing the overall call experience.

Connectivity is another strong point of the Mitel 5320. It supports Power over Ethernet (PoE), allowing the device to receive power and data through a single Ethernet cable, simplifying installation and reducing clutter. It is compatible with various IP telephony environments, making it a versatile choice for different organizational needs.

The Mitel 5320 also integrates seamlessly with Mitel’s software solutions, offering additional features such as call recording, presence information, and voicemail management. These capabilities facilitate a more streamlined communication process across teams and departments.

Security is prioritized in the Mitel 5320, featuring encryption options to protect sensitive information during calls. This focus on security is vital in today's digital landscape, where data breaches are a concern for many organizations.

Overall, the Mitel 5320 is a robust and reliable IP phone that meets the demands of modern workplaces. Its combination of user-friendly design, advanced communication features, and integration capabilities make it an excellent choice for businesses of all sizes looking to enhance their communication infrastructure.
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