Mitel 5320 manual Attendant Call Hold - Remote Retrieve, Callback, Call Forward - Remote Im Here

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Attendant Call Hold - Remote Retrieve

5320 IP Phone – User Guide

Attendant Call Hold - Remote Retrieve

To retrieve a call placed on Hold by the attendant:

1.Lift the handset.

2.Dial the appropriate feature access code.

3.Dial the digits announced by the attendant.

Callback

The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered.

To request a Callback when you reach a busy or unanswered station:

1.Press Call Me Back.

2.Hang up.

When the party is available, your phone starts ringing, and the display shows the Callback ringing indicator.

To answer a Callback:

∙When you see the Callback ringing indicator, lift the handset.

Call Forward - Remote (I'm Here)

To forward calls from a remote station to your current location:

1.Press Superkey (must be programmed to a key).

2.Press the No softkey until "Call Forwarding?" appears.

3.Press the Forwarding softkey.

4.Press the Next softkey until "I Am Here" appears.

5.Press the To Me softkey.

6.Dial the extension of the remote station.

If you make an error while dialing, use the <— softkey to backspace and correct the number.

7.Press Callback (DOWN) or the Save softkey.

To cancel Call Forward – Remote from the station that set the remote forwarding:

1.Lift the handset.

2.Dial the appropriate feature access code.

3.Dial the extension of the remote station.

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Contents `çããìåáÅ~íáçåë=aáêÉÅíçê= = = RPOM=fm=mÜçåÉ= rëÉê=dìáÇÉ=jfqbi= = TRADEMARKS TIPS FOR YOUR COMFORT AND SAFETY USING YOUR DEFAULT PHONE WINDOW AND KEYSUsing the Dial Pad to Enter Information ABOUT YOUR PHONEUSING OTHER FEATURES MAKING AND ANSWERING CALLSCALL HANDLING Attendant Call Hold - Remote Retrieve Call Forward - Remote Im HereCall Forward - End Chaining Call ParkOverride Intrude ABOUT YOUR PHONE The 5320 IP PhoneElements of Your Phone FeatureFunction Ring/Message Indicators For Users on Resilient 3300 ICP SystemsWhen indicator is it means thatTIPS FOR YOUR COMFORT AND SAFETY Adjust the Viewing AngleDont Cradle the Handset Protect your HearingUSING YOUR DEFAULT PHONE WINDOW AND KEYS Getting Started with Your Phone5320 IP Phone Window 5320 IP Phone Default Window and Keys FeatureProgramming Features on Your Keys FunctionUsing the Settings Application ABOUT YOUR PHONE APPLICATIONSUsing the Call History Application View Call Log DetailsReview Call Log Icons Delete LogsTips for Setting up Your Phone Getting Help∙ Press Launch PC Help to display http//edocs.mitel.com Using the Dial Pad to Enter Information CUSTOMIZING YOUR PHONEUsing the On-Screen Keyboard to Enter Information Specify Language1. Press Applications key 2. Press Settings Specify Display Contrast 1. Press Applications key 2. Press Settings 3. Press ContrastSpecify Audio Feedback Options Specify Text Size1. Press Applications key 2. Press Settings 3. Press Audio Feedback 1. Press Applications keyAdjust the Ringer Specify Call Notification BehaviorTo adjust the Ringer Volume while the phone is idle To adjust the Ringer Volume while the phone is ringingEnable a Screen Saver Enable PC ConnectivityTo adjust the Ringer Pitch while the phone is idle 1. Press Applications key 2. Press Settings 3. Press Screen SaverPROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features Features available for programming on programmable keysApplications available for programming on programmable keys ApplicationProgram Feature Keys Using the Settings Application To program a Phone Feature or hard key 1. Press Applications key2. Press Settings 3. Press Programmable Keys To program a Phone Application 1. Press Applications keyClear Programming from a Key To program Speed Call 1. Press Applications key 2. Press Settings3. Press Programmable Keys 5. Press Speed CallMAKING AND ANSWERING CALLS Phone BookAnswer a Call End a CallRedial Redial - Saved NumberAuto-Answer To hang up while using Handsfree operationTo disable Handsfree operation To enable or disable Auto-AnswerCALL HANDLING HoldMute To retrieve a call from Hold, do one of the followingTransfer ConferenceConference Split Add HeldUSING QUICK CALL FORWARD ALWAYS SwapCall Forwarding To call another party when you are in an established two-party callPROGRAMMING CALL FORWARDING USING PROFILES To deactivate Call Forward Always2. Press Deactivate To create a Call Forward profileCANCEL CALL FORWARD ACTIVATE CALL FORWARDActivate Call Forward below 2. Press Call Forwarding 3. Press ProfilesUSING OTHER FEATURES Account CodesTo use Account Codes To enter an Account Code during a callAttendant Call Hold - Remote Retrieve CallbackCall Forward - Remote Im Here To request a Callback when you reach a busy or unanswered stationCall Forward - End Chaining Call Forward - ForcedCall Forward - Override To cancel Call Forward - Remote from the station that was forwardedCall Park Call PickupTo park an active call To retrieve a parked callDirect Paging - Handsfree Answerback Enabled CamponDirect Paging To retrieve a call when you hear the Campon toneDirect Paging - Handsfree Answerback Disabled To answer a call using Handsfree AnswerbackTo turn Handsfree Answerback on To turn Handsfree Answerback offDirect Voice Call To answer Direct Page calls when Handsfree Answerback is disabledTo end a Direct Page call, do one of the following Do Not Disturb Emergency CallsEMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED To activate or deactivate Do Not DisturbGroup Listen Group Paging / Meet Me AnswerEMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED To make an Emergency Call if Emergency Call Routing is programmedGroup Presence To respond to a Group Page by using Meet Me AnswerTo join a group To leave a groupHandoff - Personal Ring Groups ∙ Press the Personal Ring Group Presence feature keyTo change another group members presence status To use Handoff to Push an in-progress call to the PRGHeadset Operation To enable Headset OperationTo answer a call when Auto Answer is disabled To answer call when Call Notification is enabledHot Desking Hot Desk Remote LogoutTo log into a Hot Desking phone the phone must be idle To log out of Hot Desking phone the phone must be idleMessage Waiting Indicator Hot Desk - PIN ChangeMake Busy To enable Make BusyMessaging - Advisory Messaging - CallbackTo leave a Callback Message when you hear busy or ringback tone To turn Messaging - Advisory onMessaging - Cancel Callback Messaging - Cancel All CallbacksTo cancel a Callback To cancel all CallbacksMusic Night AnswerOverride Intrude PagingPhone Lock Before locking a set, ensure thatTo activate Phone Lock To de-activate Phone LockUser PIN To change the User PINRecord-a-Call Speak@EaseTo dial a call using Speak@Ease To start recording while on a 2-party callSpeed Call Tag CallTo make a Speed Call To tag a malicious callTimed Reminder Trunk FlashTo view, change, and/or cancel a pending Reminder To acknowledge a Timed Reminder when your phone rings once5320 IP Phone - User Guide
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5320 specifications

The Mitel 5320 is a feature-rich IP desktop phone designed for organizations seeking a reliable communication solution. This device is part of Mitel's family of IP phones, which are known for their advanced functionalities, ease of use, and integration capabilities within various enterprise environments.

One of the key features of the Mitel 5320 is its intuitive user interface. The phone includes a large graphical display that provides clear visibility of caller information, call statuses, and menu options. The screen is designed to enhance user experience by making navigation straightforward, even for those who may not be technologically inclined.

The Mitel 5320 also boasts a variety of programmable keys that allow for quick access to frequently used features or contacts. This customization not only improves efficiency but also ensures that users can tailor their communication preferences to suit their workflow. The phone supports multiple lines, enabling users to manage multiple calls simultaneously, which is particularly beneficial for roles in customer support or sales.

In terms of audio quality, the Mitel 5320 comes equipped with high-definition voice technology that delivers crystal clear sound. Moreover, it includes full-duplex audio capabilities, ensuring that both parties can communicate without interruptions or echoes, thereby enhancing the overall call experience.

Connectivity is another strong point of the Mitel 5320. It supports Power over Ethernet (PoE), allowing the device to receive power and data through a single Ethernet cable, simplifying installation and reducing clutter. It is compatible with various IP telephony environments, making it a versatile choice for different organizational needs.

The Mitel 5320 also integrates seamlessly with Mitel’s software solutions, offering additional features such as call recording, presence information, and voicemail management. These capabilities facilitate a more streamlined communication process across teams and departments.

Security is prioritized in the Mitel 5320, featuring encryption options to protect sensitive information during calls. This focus on security is vital in today's digital landscape, where data breaches are a concern for many organizations.

Overall, the Mitel 5320 is a robust and reliable IP phone that meets the demands of modern workplaces. Its combination of user-friendly design, advanced communication features, and integration capabilities make it an excellent choice for businesses of all sizes looking to enhance their communication infrastructure.
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