Mitel
5320, 5340, 5330
manual
Communications Platform
Troubleshooting
Error messages
Bluetooth
Phone Signals
Default Access Codes
To stop the wrap-up timer
Ring/Message Indicator
Maintenance
Problem Possible Solution
Resetting Programmable Buttons
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MITEL
5000 COMMUNICATIONS PLATFORM
5320/5330/5340 IP PHONE USER GUIDE RELEASE 5.0
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Contents
Communications Platform
Page
Commonly Used Feature Codes
Feature Buttons
Feature Code
5320/5330/5340 IP Phone Quick Reference Guide
Answering Calls
Using Do-Not-Disturb
Placing Emergency Calls
Placing Internal Intercom Calls
Techpubs@mitel.com
Safety Notices
Important Safety Instructions and Precautions
Maintenance and Repair
Programming Emergency Numbers
Software Updates
Power Requirements
Product Disposal Instructions
Phone Usage
Directive 1999/5/EC of the European
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Contents
Answering and Placing Calls
Using Automatic Trunk Answer Placing Calls
Using the Directory Using Account Codes
Call Features
Messages
Using Meet-Me Conferencing
Hunt Groups
Troubleshooting
Cordless Devices
Index
Page
About Your IP Phone
Welcome
IP Phone
5320/5330 IP Phone Features
IP Phone Features
Ring/Message Indicator
Phone Feature Descriptions
Handset
Display
Dialpad Buttons
Menu Buttons 5340 IP Phones only
Programmable Buttons
Navigation Page Buttons
External Speaker
Comfort and Safety Tips
Phone Signals
Viewing the Phone Information
Using a Headset
To view system information
To connect and activate the headset
Accessing/Exiting the Conference Controller Application
Using the 5310 IP Conference Unit
Adjusting the Conference Unit Volume
Turning the Conference Unit On and Off
To enable/disable Presentation Mode
Placing the Conference Unit in Presentation Mode
Muting the Conference Unit
To mute the Conference Unit
Using the Line Interface Module LIM
To make a call using the Analog line
Making and Answering Calls Using the Analog Button
To answer a Call using the analog line
To end a current call when an incoming analog call arrives
Making and Answering Calls Using the Failover Mode
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To adjust the viewing angle
Adjusting the Viewing Angle
Adjusting the Display Contrast and Brightness
Changing Volume Levels
Changing the Ring Tone
To change the display/prompt language
Changing the Language
To change the text size on a display
Changing the Text Size on the Display
Press Large Text or Small Text
To configure the screen saver on your IP Phone
Using the Screen Saver
To wake your IP phone from screen saver mode
Viewing Call History
Viewing Call History
To view your call history
Reviewing Call Record Icons
Deleting Call Records
To delete an individual call record
Press Delete Log Entry To delete all calls by type
Adding Names to Your Contact List
Cutomizing Your Contact List
Editing Your Contact List
Dialing from Your Contact List
To play the beep, press Play button beep or Play error beep
To adjust the volume of the audio feedback
Specifying Audio Feedback Options
To use the dialpad to enter characters
Using the Dialpad Buttons to Enter Characters
Personalizing Your Phone
Lamp Signals Description
Using Programmable Buttons
To program a button
Default Feature Codes
Default Access Codes
Outside Line Access Codes
Extension Numbers
Answer Ringing Call 351 Automatic IC Access On/Off
Message View Messages
Resetting the IP Phone to the Default Settings
Resetting Programmable Buttons
Listening to Background Music
Viewing Button Assignments
To switch between keymaps when your IP phone is idle
Switching Keymaps
To switch between keymaps during a call
Activating Door Relay
Answering Calls
Using Automatic Call Access
Answering Waiting Calls
Redirecting Calls
Using Automatic Trunk Answer
To redirect calls
To use Automatic Trunk Answer
Placing Calls
Placing Emergency Calls using the LIM Line
Placing Emergency Calls
Placing Internal Calls
Using Camp-on
Requesting a Callback Queuing the Phone
Redialing a Number
Placing External Calls
To place an external call
To use Redial
Using System Speed Dial
Using Speed Dial
Using Station Speed Dial
Storing Station Speed-Dial Numbers
Deleting Station Speed-Dial Entries
Dialing Station Speed-Dial Numbers
To dial a Station Speed-Dial number
To delete a Station Speed-Dial entry
To program a Station Speed-Dial button
Assigning Speed-Dial Numbers to Programmable Buttons
To program a System Speed-Dial button
Button Characters Represented
Using the Directory
To search for a directory name or feature
Using Account Codes
To disable the code
To enter an optional account code
Using Ring Intercom Always
Using Handsfree Mode
Using Mute
Entering a Hookflash
Placing Calls On Hold
Transferring Calls
Using Reverse Transfer
Transferring Calls to Other Extensions
Transferring Calls to External Numbers
Viewing Caller ID Information
Viewing Your System Information
To display your user information and the date and time
To show the outside party’s name/number
Manual Call Forwarding
Forwarding Calls
System Forwarding
To enable Dynamic Extension Express
Using Dynamic Extension Express
To disable Dynamic Extension Express
To answer a call routed to your mobile or home phone
To use the Dynamic Extension Express Handoff push feature
Using the Handoff Push/Pull Feature
To use the Dynamic Extension Express Handoff pull feature
To cancel the Dynamic Extension Express Handoff feature
Callback Auto Attendant Number
Receiving Message Waiting Indications
Adding a Conference Party
Placing Ad Hoc Conference Calls
Transferring a Conference
Dropping Out of a Conference
To toggle between the held callers
Ending a Conference and Placing all Parties on Hold
Access Codes
Using Meet-Me Conferencing
Setting Up a Meet-Me Conference
To set up a Meet-Me Conference using a personal access code
Dropping Out of a Meet-Me Conference
Joining a Meet-Me Conference
Putting a Meet-Me Conference on Hold
Transferring a Meet-Me Conference
Using Group Listen
Using Record-A-Call
To use Record-A-Call
To stop Record-A-Call
To use Call Logging
Using Call Logging
To return a call or redial a number listed in a call log
To delete individual call log entries
Using Secondary Extension Buttons
To log on to a Hot Desk-enabled base phone
Using Hot Desking
To log off of a Hot Desk session
Changing Your Station Passcode
Using the Configuration Assistant
To change your station passcode
Changing the Dynamic Extension Express Settings
Accessing the Configuration Assistant
To access the Configuration Assistant
To change the DDE settings using Configuration Assistant
Changing the Manual Call Forwarding Settings
Changing the DND Settings
To change the DND settings using Configuration Assistant
To create a new Meet-Me Conference access code
Managing Meet-Me Conferencing Access Codes
To delete an existing Meet-Me Conference access code
To enable Dynamic Extension Express using Remote Programming
Using Remote Programming
To turn off DND using Remote Programming
To turn on DND using Remote Programming
To turn on Manual Call Forwarding using Remote Programming
To turn off Call Forwarding using Remote Programming
To change your station passcode using Remote Programming
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Leaving Messages at Other Extensions
Messages
Viewing and Responding to Messages
Canceling Messages Left at Other Extensions
Deleting Waiting Inter-Station Messages
Code Default Mes New Message Default Message Sage
Using Do-Not-Disturb DND
To turn on DND
To turn off DND
Code Default New Message
Using Reminder Messages
To cancel all Reminder message requests
To set a Reminder message
Paging Other System Users
Enabling or Disabling the Page Feature
Placing a Page Announcement
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To log in to one or more ACD hunt groups
Logging in to ACD Hunt Groups
To stop the wrap-up timer
Stopping the ACD Hunt Group Wrap-up Timer
Logging out of ACD Hunt Groups
To log out of one or more ACD hunt group
Requesting Agent Help
Other Hunt Group Features
Diverting Hunt Group Calls
To use Agent Help
Accepting or Rejecting Agent Help Calls
Hunt Group Supervisor Features
Monitoring Calls
Stealing Hunt Group Calls
To monitor and/or barge in on a call
Using Barge-In
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Cordless Devices
Feature Function
Handset and Headset Combinations
Cordless Module
Pairing a Bluetooth Accessory with a Bluetooth Module
Pairing the Cordless Module and Devices
To pair a Bluetooth accessory
To pair a Dect cordless device
To unpair a cordless device
Cordless Module LED Indicators
Blue LED Function
Using the Mute Key on a Cordless Device
Using a Cordless Device as a Remote Control
Using the Volume Keys on Cordless Device
Alerting Tones and LEDs
Low Battery Level
Cordless Handset Features
Using the Mitel Cordless Handset
Hanging Up
Answering Calls
Cordless Handset Alerting Tones and LEDs
To hang up
LED Color LED State Indicates
Cordless Headset Features
Using the Mitel Dect Cordless Headset
Cordless Headset Alerting Tones and LEDs
Answer a Call
Using a Bluetooth Headset
Hang Up
Enabling/Disabling Auto-Connect on a Bluetooth Headset
Using the Cordless Devices Application
Connecting/Disconnecting a Bluetooth Headset
Low Battery Level
To edit a name
Editing a Bluetooth Headset Name
Cordless Devices
Contact Information
Error Messages
Message Reason
Problem Possible Solution
Troubleshooting Tips
To Handoff
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