Mitel 5340, 5320, 5330 manual Hunt Groups, Cordless Devices, Troubleshooting, Index

Page 15

Hunt Groups

73

 

 

Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Stopping the ACD Hunt Group Wrap-up Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Diverting Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Stealing Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Using Barge-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Cordless Devices

79

 

 

Cordless Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Handset and Headset Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Pairing the Cordless Module and Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Using a Cordless Device as a Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Alerting Tones and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Low Battery Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Cordless Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Cordless Handset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Cordless Handset LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Cordless Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Cordless Headset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Cordless Headset LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using the Cordless Devices Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Troubleshooting

87

 

 

Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Index

91

 

 

Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Contents Communications Platform Page 5320/5330/5340 IP Phone Quick Reference Guide Feature ButtonsCommonly Used Feature Codes Feature CodePlacing Internal Intercom Calls Using Do-Not-DisturbAnswering Calls Placing Emergency CallsTechpubs@mitel.com Programming Emergency Numbers Important Safety Instructions and PrecautionsSafety Notices Maintenance and RepairPower Requirements Software UpdatesProduct Disposal Instructions Phone Usage Directive 1999/5/EC of the European Page Contents Answering and Placing Calls Using Automatic Trunk Answer Placing CallsUsing the Directory Using Account Codes Call FeaturesMessages Using Meet-Me ConferencingIndex TroubleshootingHunt Groups Cordless DevicesPage About Your IP Phone WelcomeIP Phone 5320/5330 IP Phone FeaturesIP Phone Features Display Phone Feature DescriptionsRing/Message Indicator HandsetDialpad Buttons External Speaker Programmable ButtonsMenu Buttons 5340 IP Phones only Navigation Page ButtonsComfort and Safety Tips Phone SignalsTo connect and activate the headset Using a HeadsetViewing the Phone Information To view system informationTurning the Conference Unit On and Off Using the 5310 IP Conference UnitAccessing/Exiting the Conference Controller Application Adjusting the Conference Unit VolumeTo mute the Conference Unit Placing the Conference Unit in Presentation ModeTo enable/disable Presentation Mode Muting the Conference UnitUsing the Line Interface Module LIM To end a current call when an incoming analog call arrives Making and Answering Calls Using the Analog ButtonTo make a call using the Analog line To answer a Call using the analog lineMaking and Answering Calls Using the Failover Mode Page To adjust the viewing angle Adjusting the Viewing AngleChanging Volume Levels Adjusting the Display Contrast and BrightnessChanging the Ring Tone To change the display/prompt language Changing the LanguageChanging the Text Size on the Display To change the text size on a displayPress Large Text or Small Text To configure the screen saver on your IP Phone Using the Screen SaverTo wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history Press Delete Log Entry To delete all calls by type Deleting Call RecordsReviewing Call Record Icons To delete an individual call recordDialing from Your Contact List Cutomizing Your Contact ListAdding Names to Your Contact List Editing Your Contact ListTo adjust the volume of the audio feedback To play the beep, press Play button beep or Play error beepSpecifying Audio Feedback Options To use the dialpad to enter characters Using the Dialpad Buttons to Enter CharactersPersonalizing Your Phone Using Programmable Buttons Lamp Signals DescriptionTo program a button Extension Numbers Default Access CodesDefault Feature Codes Outside Line Access CodesAnswer Ringing Call 351 Automatic IC Access On/Off Message View Messages Viewing Button Assignments Resetting Programmable ButtonsResetting the IP Phone to the Default Settings Listening to Background MusicActivating Door Relay Switching KeymapsTo switch between keymaps when your IP phone is idle To switch between keymaps during a callUsing Automatic Call Access Answering CallsAnswering Waiting Calls To use Automatic Trunk Answer Using Automatic Trunk AnswerRedirecting Calls To redirect callsPlacing Emergency Calls using the LIM Line Placing CallsPlacing Emergency Calls Using Camp-on Placing Internal CallsRequesting a Callback Queuing the Phone To use Redial Placing External CallsRedialing a Number To place an external callStoring Station Speed-Dial Numbers Using Speed DialUsing System Speed Dial Using Station Speed DialTo delete a Station Speed-Dial entry Dialing Station Speed-Dial NumbersDeleting Station Speed-Dial Entries To dial a Station Speed-Dial numberAssigning Speed-Dial Numbers to Programmable Buttons To program a Station Speed-Dial buttonTo program a System Speed-Dial button Button Characters Represented Using the DirectoryTo enter an optional account code Using Account CodesTo search for a directory name or feature To disable the codeUsing Handsfree Mode Using Ring Intercom AlwaysUsing Mute Entering a Hookflash Placing Calls On HoldTransferring Calls to External Numbers Using Reverse TransferTransferring Calls Transferring Calls to Other ExtensionsTo show the outside party’s name/number Viewing Your System InformationViewing Caller ID Information To display your user information and the date and timeForwarding Calls Manual Call ForwardingSystem Forwarding To answer a call routed to your mobile or home phone Using Dynamic Extension ExpressTo enable Dynamic Extension Express To disable Dynamic Extension ExpressTo cancel the Dynamic Extension Express Handoff feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff push feature To use the Dynamic Extension Express Handoff pull featureCallback Auto Attendant Number Receiving Message Waiting IndicationsDropping Out of a Conference Placing Ad Hoc Conference CallsAdding a Conference Party Transferring a ConferenceTo toggle between the held callers Ending a Conference and Placing all Parties on HoldTo set up a Meet-Me Conference using a personal access code Using Meet-Me ConferencingAccess Codes Setting Up a Meet-Me ConferenceTransferring a Meet-Me Conference Joining a Meet-Me ConferenceDropping Out of a Meet-Me Conference Putting a Meet-Me Conference on HoldTo stop Record-A-Call Using Record-A-CallUsing Group Listen To use Record-A-CallTo delete individual call log entries Using Call LoggingTo use Call Logging To return a call or redial a number listed in a call logUsing Secondary Extension Buttons Using Hot Desking To log on to a Hot Desk-enabled base phoneTo log off of a Hot Desk session Using the Configuration Assistant Changing Your Station PasscodeTo change your station passcode To change the DDE settings using Configuration Assistant Accessing the Configuration AssistantChanging the Dynamic Extension Express Settings To access the Configuration AssistantChanging the DND Settings Changing the Manual Call Forwarding SettingsTo change the DND settings using Configuration Assistant Managing Meet-Me Conferencing Access Codes To create a new Meet-Me Conference access codeTo delete an existing Meet-Me Conference access code To enable Dynamic Extension Express using Remote Programming Using Remote ProgrammingTo turn off Call Forwarding using Remote Programming To turn on DND using Remote ProgrammingTo turn off DND using Remote Programming To turn on Manual Call Forwarding using Remote ProgrammingTo change your station passcode using Remote Programming Page Leaving Messages at Other Extensions MessagesCanceling Messages Left at Other Extensions Viewing and Responding to MessagesDeleting Waiting Inter-Station Messages To turn off DND Using Do-Not-Disturb DNDCode Default Mes New Message Default Message Sage To turn on DNDTo set a Reminder message Using Reminder MessagesCode Default New Message To cancel all Reminder message requestsEnabling or Disabling the Page Feature Paging Other System UsersPlacing a Page Announcement Page To log in to one or more ACD hunt groups Logging in to ACD Hunt GroupsTo log out of one or more ACD hunt group Stopping the ACD Hunt Group Wrap-up TimerTo stop the wrap-up timer Logging out of ACD Hunt GroupsTo use Agent Help Other Hunt Group FeaturesRequesting Agent Help Diverting Hunt Group CallsStealing Hunt Group Calls Hunt Group Supervisor FeaturesAccepting or Rejecting Agent Help Calls Monitoring CallsTo monitor and/or barge in on a call Using Barge-InPage Cordless Devices Feature Function Handset and Headset Combinations Cordless ModuleTo pair a Dect cordless device Pairing the Cordless Module and DevicesPairing a Bluetooth Accessory with a Bluetooth Module To pair a Bluetooth accessoryCordless Module LED Indicators To unpair a cordless deviceBlue LED Function Alerting Tones and LEDs Using a Cordless Device as a Remote ControlUsing the Mute Key on a Cordless Device Using the Volume Keys on Cordless DeviceLow Battery Level Cordless Handset Features Using the Mitel Cordless HandsetTo hang up Answering CallsHanging Up Cordless Handset Alerting Tones and LEDsLED Color LED State Indicates Cordless Headset Features Using the Mitel Dect Cordless HeadsetCordless Headset Alerting Tones and LEDs Using a Bluetooth Headset Answer a CallHang Up Low Battery Level Using the Cordless Devices ApplicationEnabling/Disabling Auto-Connect on a Bluetooth Headset Connecting/Disconnecting a Bluetooth HeadsetTo edit a name Editing a Bluetooth Headset NameCordless Devices Error Messages Contact InformationMessage Reason Problem Possible Solution Troubleshooting TipsTo Handoff
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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