Mitel 5330 Placing External Calls, Redialing a Number, To place an external call, To use Redial

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Answering and Placing Calls

Placing External Calls

The following sections describe features used when placing external calls.

To place an external call:

1.Press the Outgoing button, an unlit Call Key button, or enter the Outgoing Call access code (8 is the default code).

2.Dial the number.

NOTES

If you cannot place an external call because all outgoing lines are busy, you can request a callback, which prompts the system to contact you when a line becomes available. See “Requesting a Callback (Queuing the Phone)” on page 36.

If you are prompted for an account code (indicated by a single beep), you must enter an account code before you can place your call. See “Using Account Codes” on page 42.

Depending on system configuration, you may also be able to use one of the following methods to select an outgoing line:

•Enter the Select Line Group feature code. The default codes are 92001 to 92208.

•Enter the Automatic Route Selection (ARS) feature code. The default code is 92000.

Contact your system administrator for more information about using Select Line Group or ARS access codes.

Redialing a Number

You can quickly redial the last external number dialed. You cannot redial extension numbers.

To use Redial:

With or without the handset lifted, press (Redial). The system automatically selects a line and dials the number.

Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Contents Communications Platform Page Commonly Used Feature Codes Feature ButtonsFeature Code 5320/5330/5340 IP Phone Quick Reference GuideAnswering Calls Using Do-Not-DisturbPlacing Emergency Calls Placing Internal Intercom CallsTechpubs@mitel.com Safety Notices Important Safety Instructions and PrecautionsMaintenance and Repair Programming Emergency NumbersProduct Disposal Instructions Power RequirementsSoftware Updates Phone Usage Directive 1999/5/EC of the European Page Contents Answering and Placing Calls Using Automatic Trunk Answer Placing CallsUsing the Directory Using Account Codes Call FeaturesMessages Using Meet-Me ConferencingHunt Groups TroubleshootingCordless Devices IndexPage About Your IP Phone WelcomeIP Phone 5320/5330 IP Phone FeaturesIP Phone Features Ring/Message Indicator Phone Feature DescriptionsHandset DisplayDialpad Buttons Menu Buttons 5340 IP Phones only Programmable ButtonsNavigation Page Buttons External SpeakerComfort and Safety Tips Phone SignalsViewing the Phone Information Using a HeadsetTo view system information To connect and activate the headsetAccessing/Exiting the Conference Controller Application Using the 5310 IP Conference UnitAdjusting the Conference Unit Volume Turning the Conference Unit On and OffTo enable/disable Presentation Mode Placing the Conference Unit in Presentation ModeMuting the Conference Unit To mute the Conference UnitUsing the Line Interface Module LIM To make a call using the Analog line Making and Answering Calls Using the Analog ButtonTo answer a Call using the analog line To end a current call when an incoming analog call arrivesMaking and Answering Calls Using the Failover Mode Page To adjust the viewing angle Adjusting the Viewing AngleChanging the Ring Tone Changing Volume LevelsAdjusting the Display Contrast and Brightness To change the display/prompt language Changing the LanguagePress Large Text or Small Text Changing the Text Size on the DisplayTo change the text size on a display To configure the screen saver on your IP Phone Using the Screen SaverTo wake your IP phone from screen saver mode To view your call history Viewing Call HistoryViewing Call History Reviewing Call Record Icons Deleting Call RecordsTo delete an individual call record Press Delete Log Entry To delete all calls by typeAdding Names to Your Contact List Cutomizing Your Contact ListEditing Your Contact List Dialing from Your Contact ListSpecifying Audio Feedback Options To adjust the volume of the audio feedbackTo play the beep, press Play button beep or Play error beep To use the dialpad to enter characters Using the Dialpad Buttons to Enter CharactersPersonalizing Your Phone To program a button Using Programmable ButtonsLamp Signals Description Default Feature Codes Default Access CodesOutside Line Access Codes Extension NumbersAnswer Ringing Call 351 Automatic IC Access On/Off Message View Messages Resetting the IP Phone to the Default Settings Resetting Programmable ButtonsListening to Background Music Viewing Button AssignmentsTo switch between keymaps when your IP phone is idle Switching KeymapsTo switch between keymaps during a call Activating Door RelayAnswering Waiting Calls Using Automatic Call AccessAnswering Calls Redirecting Calls Using Automatic Trunk AnswerTo redirect calls To use Automatic Trunk AnswerPlacing Emergency Calls Placing Emergency Calls using the LIM LinePlacing Calls Requesting a Callback Queuing the Phone Using Camp-onPlacing Internal Calls Redialing a Number Placing External CallsTo place an external call To use RedialUsing System Speed Dial Using Speed DialUsing Station Speed Dial Storing Station Speed-Dial NumbersDeleting Station Speed-Dial Entries Dialing Station Speed-Dial NumbersTo dial a Station Speed-Dial number To delete a Station Speed-Dial entryTo program a System Speed-Dial button Assigning Speed-Dial Numbers to Programmable ButtonsTo program a Station Speed-Dial button Button Characters Represented Using the DirectoryTo search for a directory name or feature Using Account CodesTo disable the code To enter an optional account codeUsing Mute Using Handsfree ModeUsing Ring Intercom Always Entering a Hookflash Placing Calls On HoldTransferring Calls Using Reverse TransferTransferring Calls to Other Extensions Transferring Calls to External NumbersViewing Caller ID Information Viewing Your System InformationTo display your user information and the date and time To show the outside party’s name/numberSystem Forwarding Forwarding CallsManual Call Forwarding To enable Dynamic Extension Express Using Dynamic Extension ExpressTo disable Dynamic Extension Express To answer a call routed to your mobile or home phoneTo use the Dynamic Extension Express Handoff push feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff pull feature To cancel the Dynamic Extension Express Handoff featureCallback Auto Attendant Number Receiving Message Waiting IndicationsAdding a Conference Party Placing Ad Hoc Conference CallsTransferring a Conference Dropping Out of a ConferenceTo toggle between the held callers Ending a Conference and Placing all Parties on HoldAccess Codes Using Meet-Me ConferencingSetting Up a Meet-Me Conference To set up a Meet-Me Conference using a personal access codeDropping Out of a Meet-Me Conference Joining a Meet-Me ConferencePutting a Meet-Me Conference on Hold Transferring a Meet-Me ConferenceUsing Group Listen Using Record-A-CallTo use Record-A-Call To stop Record-A-CallTo use Call Logging Using Call LoggingTo return a call or redial a number listed in a call log To delete individual call log entriesUsing Secondary Extension Buttons To log off of a Hot Desk session Using Hot DeskingTo log on to a Hot Desk-enabled base phone To change your station passcode Using the Configuration AssistantChanging Your Station Passcode Changing the Dynamic Extension Express Settings Accessing the Configuration AssistantTo access the Configuration Assistant To change the DDE settings using Configuration AssistantTo change the DND settings using Configuration Assistant Changing the DND SettingsChanging the Manual Call Forwarding Settings To delete an existing Meet-Me Conference access code Managing Meet-Me Conferencing Access CodesTo create a new Meet-Me Conference access code To enable Dynamic Extension Express using Remote Programming Using Remote ProgrammingTo turn off DND using Remote Programming To turn on DND using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To turn off Call Forwarding using Remote ProgrammingTo change your station passcode using Remote Programming Page Leaving Messages at Other Extensions MessagesDeleting Waiting Inter-Station Messages Canceling Messages Left at Other ExtensionsViewing and Responding to Messages Code Default Mes New Message Default Message Sage Using Do-Not-Disturb DNDTo turn on DND To turn off DNDCode Default New Message Using Reminder MessagesTo cancel all Reminder message requests To set a Reminder messagePlacing a Page Announcement Enabling or Disabling the Page FeaturePaging Other System Users Page To log in to one or more ACD hunt groups Logging in to ACD Hunt GroupsTo stop the wrap-up timer Stopping the ACD Hunt Group Wrap-up TimerLogging out of ACD Hunt Groups To log out of one or more ACD hunt groupRequesting Agent Help Other Hunt Group FeaturesDiverting Hunt Group Calls To use Agent HelpAccepting or Rejecting Agent Help Calls Hunt Group Supervisor FeaturesMonitoring Calls Stealing Hunt Group CallsTo monitor and/or barge in on a call Using Barge-InPage Cordless Devices Feature Function Handset and Headset Combinations Cordless ModulePairing a Bluetooth Accessory with a Bluetooth Module Pairing the Cordless Module and DevicesTo pair a Bluetooth accessory To pair a Dect cordless deviceBlue LED Function Cordless Module LED IndicatorsTo unpair a cordless device Using the Mute Key on a Cordless Device Using a Cordless Device as a Remote ControlUsing the Volume Keys on Cordless Device Alerting Tones and LEDsLow Battery Level Cordless Handset Features Using the Mitel Cordless HandsetHanging Up Answering CallsCordless Handset Alerting Tones and LEDs To hang upLED Color LED State Indicates Cordless Headset Features Using the Mitel Dect Cordless HeadsetCordless Headset Alerting Tones and LEDs Hang Up Using a Bluetooth HeadsetAnswer a Call Enabling/Disabling Auto-Connect on a Bluetooth Headset Using the Cordless Devices ApplicationConnecting/Disconnecting a Bluetooth Headset Low Battery LevelTo edit a name Editing a Bluetooth Headset NameCordless Devices Message Reason Error MessagesContact Information Problem Possible Solution Troubleshooting TipsTo Handoff
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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