Mitel 5320, 5340, 5330 Answering Calls, Placing Emergency Calls, Placing Internal Intercom Calls

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Answering Calls

Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode.

Placing Emergency Calls

Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line.

Placing Internal (Intercom) Calls

With or without the handset lifted, dial the extension number. If you enter incorrect digits,

you can press (Hold) to move the cursor backward, deleting the last digits entered. If you are using Handsfree Mode, listen for the double tone, and then begin to speak.

Placing External Calls

Press the Outgoing button, an unlit Call button, or enter the Outgoing Call access code (8 is the default code), and then dial the number.

Redialing External Numbers

With or without the handset lifted, press the (Redial). The system automatically selects

a line and dials the number.

Transferring Calls to Other Extensions

1.While on the call, press (Transfer), and then enter the extension number.

2.Do one of the following:

•Wait for an answer, announce the call, and then hang up. If the extension is unavailable, press the flashing IC or Call button to return to the caller.

•Hang up to transfer the call and disconnect the call from your IP phone.

Forwarding Calls

1.Press the Fwd button, and then enter the feature code, if applicable. ENTER FORWARD DEST appears.

2.Enter the extension number, or press the Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the telephone number.

Placing Ad Hoc Conference Calls

1.While on the first call, press the Conf button to place the call on hold. CALL NEXT PARTY TO CNF appears.

2.Place a call to the next conference party. For external calls, press the Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the number.

3.After the party answers, announce the conference, and then press the Conf button to place the call on hold. If necessary, repeat this step to add the remaining conference party.

4.Press the Conf button again to start the conference. CNF IN PROGRESS appears.

Viewing and Responding to Messages

1.With the handset on-hook, press (Message) or the VIEW MESSAGE menu button (5340 IP Phones only). Messages are displayed as first in/ first out. If there is more than one message, you

can repeatedly press (Message) to scroll through the messages.

2.When the desired message is displayed, press #, or lift the handset for privacy, and then press # to respond. (If your handset is off-hook and you

press [Message], you automatically place a call to the party or message center who left the message.)

Using Do-Not-Disturb

1.Press the DND button, and then do one of the following:

•Press (Up) or (Down) to scroll through the messages.

•Enter the two-digit number for the DND message.

2.If applicable, enter the additional text for the DND description.

3. Press

(Speaker), or lift and replace the

handset.

 

Placing a Page Announcement

1.Press 7.

2.Enter the page-zone number (0 to 9).

3.After the tone, make your announcement, and then hang up.

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Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Contents Communications Platform Page Feature Buttons Commonly Used Feature CodesFeature Code 5320/5330/5340 IP Phone Quick Reference GuideUsing Do-Not-Disturb Answering CallsPlacing Emergency Calls Placing Internal Intercom CallsTechpubs@mitel.com Important Safety Instructions and Precautions Safety NoticesMaintenance and Repair Programming Emergency NumbersSoftware Updates Power RequirementsProduct Disposal Instructions Phone Usage Directive 1999/5/EC of the European Page Contents Using Automatic Trunk Answer Placing Calls Answering and Placing CallsCall Features Using the Directory Using Account CodesUsing Meet-Me Conferencing MessagesTroubleshooting Hunt GroupsCordless Devices IndexPage Welcome About Your IP Phone5320/5330 IP Phone Features IP PhoneIP Phone Features Phone Feature Descriptions Ring/Message IndicatorHandset DisplayDialpad Buttons Programmable Buttons Menu Buttons 5340 IP Phones onlyNavigation Page Buttons External SpeakerPhone Signals Comfort and Safety TipsUsing a Headset Viewing the Phone InformationTo view system information To connect and activate the headsetUsing the 5310 IP Conference Unit Accessing/Exiting the Conference Controller ApplicationAdjusting the Conference Unit Volume Turning the Conference Unit On and OffPlacing the Conference Unit in Presentation Mode To enable/disable Presentation ModeMuting the Conference Unit To mute the Conference UnitUsing the Line Interface Module LIM Making and Answering Calls Using the Analog Button To make a call using the Analog lineTo answer a Call using the analog line To end a current call when an incoming analog call arrivesMaking and Answering Calls Using the Failover Mode Page Adjusting the Viewing Angle To adjust the viewing angleAdjusting the Display Contrast and Brightness Changing Volume LevelsChanging the Ring Tone Changing the Language To change the display/prompt languageTo change the text size on a display Changing the Text Size on the DisplayPress Large Text or Small Text Using the Screen Saver To configure the screen saver on your IP PhoneTo wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history Deleting Call Records Reviewing Call Record IconsTo delete an individual call record Press Delete Log Entry To delete all calls by typeCutomizing Your Contact List Adding Names to Your Contact ListEditing Your Contact List Dialing from Your Contact ListTo play the beep, press Play button beep or Play error beep To adjust the volume of the audio feedbackSpecifying Audio Feedback Options Using the Dialpad Buttons to Enter Characters To use the dialpad to enter charactersPersonalizing Your Phone Lamp Signals Description Using Programmable ButtonsTo program a button Default Access Codes Default Feature CodesOutside Line Access Codes Extension NumbersAnswer Ringing Call 351 Automatic IC Access On/Off Message View Messages Resetting Programmable Buttons Resetting the IP Phone to the Default SettingsListening to Background Music Viewing Button AssignmentsSwitching Keymaps To switch between keymaps when your IP phone is idleTo switch between keymaps during a call Activating Door RelayAnswering Calls Using Automatic Call AccessAnswering Waiting Calls Using Automatic Trunk Answer Redirecting CallsTo redirect calls To use Automatic Trunk AnswerPlacing Calls Placing Emergency Calls using the LIM LinePlacing Emergency Calls Placing Internal Calls Using Camp-onRequesting a Callback Queuing the Phone Placing External Calls Redialing a NumberTo place an external call To use RedialUsing Speed Dial Using System Speed DialUsing Station Speed Dial Storing Station Speed-Dial NumbersDialing Station Speed-Dial Numbers Deleting Station Speed-Dial EntriesTo dial a Station Speed-Dial number To delete a Station Speed-Dial entryTo program a Station Speed-Dial button Assigning Speed-Dial Numbers to Programmable ButtonsTo program a System Speed-Dial button Using the Directory Button Characters RepresentedUsing Account Codes To search for a directory name or featureTo disable the code To enter an optional account codeUsing Ring Intercom Always Using Handsfree ModeUsing Mute Placing Calls On Hold Entering a HookflashUsing Reverse Transfer Transferring CallsTransferring Calls to Other Extensions Transferring Calls to External NumbersViewing Your System Information Viewing Caller ID InformationTo display your user information and the date and time To show the outside party’s name/numberManual Call Forwarding Forwarding CallsSystem Forwarding Using Dynamic Extension Express To enable Dynamic Extension ExpressTo disable Dynamic Extension Express To answer a call routed to your mobile or home phoneUsing the Handoff Push/Pull Feature To use the Dynamic Extension Express Handoff push featureTo use the Dynamic Extension Express Handoff pull feature To cancel the Dynamic Extension Express Handoff featureReceiving Message Waiting Indications Callback Auto Attendant NumberPlacing Ad Hoc Conference Calls Adding a Conference PartyTransferring a Conference Dropping Out of a ConferenceEnding a Conference and Placing all Parties on Hold To toggle between the held callersUsing Meet-Me Conferencing Access CodesSetting Up a Meet-Me Conference To set up a Meet-Me Conference using a personal access codeJoining a Meet-Me Conference Dropping Out of a Meet-Me ConferencePutting a Meet-Me Conference on Hold Transferring a Meet-Me ConferenceUsing Record-A-Call Using Group ListenTo use Record-A-Call To stop Record-A-CallUsing Call Logging To use Call LoggingTo return a call or redial a number listed in a call log To delete individual call log entriesUsing Secondary Extension Buttons To log on to a Hot Desk-enabled base phone Using Hot DeskingTo log off of a Hot Desk session Changing Your Station Passcode Using the Configuration AssistantTo change your station passcode Accessing the Configuration Assistant Changing the Dynamic Extension Express SettingsTo access the Configuration Assistant To change the DDE settings using Configuration AssistantChanging the Manual Call Forwarding Settings Changing the DND SettingsTo change the DND settings using Configuration Assistant To create a new Meet-Me Conference access code Managing Meet-Me Conferencing Access CodesTo delete an existing Meet-Me Conference access code Using Remote Programming To enable Dynamic Extension Express using Remote ProgrammingTo turn on DND using Remote Programming To turn off DND using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To turn off Call Forwarding using Remote ProgrammingTo change your station passcode using Remote Programming Page Messages Leaving Messages at Other ExtensionsViewing and Responding to Messages Canceling Messages Left at Other ExtensionsDeleting Waiting Inter-Station Messages Using Do-Not-Disturb DND Code Default Mes New Message Default Message SageTo turn on DND To turn off DNDUsing Reminder Messages Code Default New MessageTo cancel all Reminder message requests To set a Reminder messagePaging Other System Users Enabling or Disabling the Page FeaturePlacing a Page Announcement Page Logging in to ACD Hunt Groups To log in to one or more ACD hunt groupsStopping the ACD Hunt Group Wrap-up Timer To stop the wrap-up timerLogging out of ACD Hunt Groups To log out of one or more ACD hunt groupOther Hunt Group Features Requesting Agent HelpDiverting Hunt Group Calls To use Agent HelpHunt Group Supervisor Features Accepting or Rejecting Agent Help CallsMonitoring Calls Stealing Hunt Group CallsUsing Barge-In To monitor and/or barge in on a callPage Cordless Devices Feature Function Cordless Module Handset and Headset CombinationsPairing the Cordless Module and Devices Pairing a Bluetooth Accessory with a Bluetooth ModuleTo pair a Bluetooth accessory To pair a Dect cordless deviceTo unpair a cordless device Cordless Module LED IndicatorsBlue LED Function Using a Cordless Device as a Remote Control Using the Mute Key on a Cordless DeviceUsing the Volume Keys on Cordless Device Alerting Tones and LEDsLow Battery Level Using the Mitel Cordless Handset Cordless Handset FeaturesAnswering Calls Hanging UpCordless Handset Alerting Tones and LEDs To hang upLED Color LED State Indicates Using the Mitel Dect Cordless Headset Cordless Headset FeaturesCordless Headset Alerting Tones and LEDs Answer a Call Using a Bluetooth HeadsetHang Up Using the Cordless Devices Application Enabling/Disabling Auto-Connect on a Bluetooth HeadsetConnecting/Disconnecting a Bluetooth Headset Low Battery LevelEditing a Bluetooth Headset Name To edit a nameCordless Devices Contact Information Error MessagesMessage Reason Troubleshooting Tips Problem Possible SolutionTo Handoff
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