Mitel 5320, 5340, 5330 manual Answering Calls, Answering Waiting Calls, Using Automatic Call Access

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Answering and Placing Calls

Answering and Placing Calls

The following instructions describe how to answer and place internal and external calls and how to use related features.

NOTE

By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the Call Key buttons.

Answering Calls

Your IP phone may be preset to automatically answer incoming internal calls in Handsfree Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on page 43. After disabling Handsfree Mode, you can use your handset or headset to answer incoming calls.

To answer a call:

Lift the handset, or press (Speaker) to answer a call while using a headset, or to answer a call in Handsfree Mode. See “Using Handsfree Mode” on page 43.

If you are currently on a call, press the flashing IC or Call Key button to answer a waiting call. See “Answering Waiting Calls” below.

Answering Waiting Calls

If you receive a call while you are on another call, you hear a “call waiting” tone, the IC or Call button flashes, and the display shows the Caller ID information (if available).

To answer a waiting call:

Press the flashing IC or Call Key button. This action hangs up on the connected call and connects you to the waiting call. You can also place the first call on hold before you answer the waiting call. See “Placing Calls On Hold” on page 44.

Using Automatic Call Access

Automatic Call Access connects you to incoming internal or external calls when you pick up the

handset or press (Speaker). When Automatic Call Access is turned off, you must press the flashing IC or Call Key button to answer incoming calls.

To use Automatic Call Access for incoming IC calls:

With the handset on-hook, dial 361 to turn on (or off). AUTO IC ACCESS ON (or OFF) appears.

To use Automatic Call Access for incoming external (trunk) calls:

With the handset on-hook, dial 360 to turn on (or off). AUTO TRNK ACCESS ON (or

OFF) appears.

Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Contents Communications Platform Page Commonly Used Feature Codes Feature ButtonsFeature Code 5320/5330/5340 IP Phone Quick Reference GuideAnswering Calls Using Do-Not-DisturbPlacing Emergency Calls Placing Internal Intercom CallsTechpubs@mitel.com Safety Notices Important Safety Instructions and PrecautionsMaintenance and Repair Programming Emergency NumbersSoftware Updates Power RequirementsProduct Disposal Instructions Phone Usage Directive 1999/5/EC of the European Page Contents Answering and Placing Calls Using Automatic Trunk Answer Placing CallsUsing the Directory Using Account Codes Call FeaturesMessages Using Meet-Me ConferencingHunt Groups TroubleshootingCordless Devices IndexPage About Your IP Phone WelcomeIP Phone 5320/5330 IP Phone FeaturesIP Phone Features Ring/Message Indicator Phone Feature DescriptionsHandset DisplayDialpad Buttons Menu Buttons 5340 IP Phones only Programmable ButtonsNavigation Page Buttons External SpeakerComfort and Safety Tips Phone SignalsViewing the Phone Information Using a HeadsetTo view system information To connect and activate the headsetAccessing/Exiting the Conference Controller Application Using the 5310 IP Conference UnitAdjusting the Conference Unit Volume Turning the Conference Unit On and OffTo enable/disable Presentation Mode Placing the Conference Unit in Presentation ModeMuting the Conference Unit To mute the Conference UnitUsing the Line Interface Module LIM To make a call using the Analog line Making and Answering Calls Using the Analog ButtonTo answer a Call using the analog line To end a current call when an incoming analog call arrivesMaking and Answering Calls Using the Failover Mode Page To adjust the viewing angle Adjusting the Viewing AngleAdjusting the Display Contrast and Brightness Changing Volume LevelsChanging the Ring Tone To change the display/prompt language Changing the LanguageTo change the text size on a display Changing the Text Size on the DisplayPress Large Text or Small Text To configure the screen saver on your IP Phone Using the Screen SaverTo wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history Reviewing Call Record Icons Deleting Call RecordsTo delete an individual call record Press Delete Log Entry To delete all calls by typeAdding Names to Your Contact List Cutomizing Your Contact ListEditing Your Contact List Dialing from Your Contact ListTo play the beep, press Play button beep or Play error beep To adjust the volume of the audio feedbackSpecifying Audio Feedback Options To use the dialpad to enter characters Using the Dialpad Buttons to Enter CharactersPersonalizing Your Phone Lamp Signals Description Using Programmable ButtonsTo program a button Default Feature Codes Default Access CodesOutside Line Access Codes Extension NumbersAnswer Ringing Call 351 Automatic IC Access On/Off Message View Messages Resetting the IP Phone to the Default Settings Resetting Programmable ButtonsListening to Background Music Viewing Button AssignmentsTo switch between keymaps when your IP phone is idle Switching KeymapsTo switch between keymaps during a call Activating Door RelayAnswering Calls Using Automatic Call AccessAnswering Waiting Calls Redirecting Calls Using Automatic Trunk AnswerTo redirect calls To use Automatic Trunk AnswerPlacing Calls Placing Emergency Calls using the LIM LinePlacing Emergency Calls Placing Internal Calls Using Camp-onRequesting a Callback Queuing the Phone Redialing a Number Placing External CallsTo place an external call To use RedialUsing System Speed Dial Using Speed DialUsing Station Speed Dial Storing Station Speed-Dial NumbersDeleting Station Speed-Dial Entries Dialing Station Speed-Dial NumbersTo dial a Station Speed-Dial number To delete a Station Speed-Dial entryTo program a Station Speed-Dial button Assigning Speed-Dial Numbers to Programmable ButtonsTo program a System Speed-Dial button Button Characters Represented Using the DirectoryTo search for a directory name or feature Using Account CodesTo disable the code To enter an optional account codeUsing Ring Intercom Always Using Handsfree ModeUsing Mute Entering a Hookflash Placing Calls On HoldTransferring Calls Using Reverse TransferTransferring Calls to Other Extensions Transferring Calls to External NumbersViewing Caller ID Information Viewing Your System InformationTo display your user information and the date and time To show the outside party’s name/numberManual Call Forwarding Forwarding CallsSystem Forwarding To enable Dynamic Extension Express Using Dynamic Extension ExpressTo disable Dynamic Extension Express To answer a call routed to your mobile or home phoneTo use the Dynamic Extension Express Handoff push feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff pull feature To cancel the Dynamic Extension Express Handoff featureCallback Auto Attendant Number Receiving Message Waiting IndicationsAdding a Conference Party Placing Ad Hoc Conference CallsTransferring a Conference Dropping Out of a ConferenceTo toggle between the held callers Ending a Conference and Placing all Parties on HoldAccess Codes Using Meet-Me ConferencingSetting Up a Meet-Me Conference To set up a Meet-Me Conference using a personal access codeDropping Out of a Meet-Me Conference Joining a Meet-Me ConferencePutting a Meet-Me Conference on Hold Transferring a Meet-Me ConferenceUsing Group Listen Using Record-A-CallTo use Record-A-Call To stop Record-A-CallTo use Call Logging Using Call LoggingTo return a call or redial a number listed in a call log To delete individual call log entriesUsing Secondary Extension Buttons To log on to a Hot Desk-enabled base phone Using Hot DeskingTo log off of a Hot Desk session Changing Your Station Passcode Using the Configuration AssistantTo change your station passcode Changing the Dynamic Extension Express Settings Accessing the Configuration AssistantTo access the Configuration Assistant To change the DDE settings using Configuration AssistantChanging the Manual Call Forwarding Settings Changing the DND SettingsTo change the DND settings using Configuration Assistant To create a new Meet-Me Conference access code Managing Meet-Me Conferencing Access CodesTo delete an existing Meet-Me Conference access code To enable Dynamic Extension Express using Remote Programming Using Remote ProgrammingTo turn off DND using Remote Programming To turn on DND using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To turn off Call Forwarding using Remote ProgrammingTo change your station passcode using Remote Programming Page Leaving Messages at Other Extensions MessagesViewing and Responding to Messages Canceling Messages Left at Other ExtensionsDeleting Waiting Inter-Station Messages Code Default Mes New Message Default Message Sage Using Do-Not-Disturb DNDTo turn on DND To turn off DNDCode Default New Message Using Reminder MessagesTo cancel all Reminder message requests To set a Reminder messagePaging Other System Users Enabling or Disabling the Page FeaturePlacing a Page Announcement Page To log in to one or more ACD hunt groups Logging in to ACD Hunt GroupsTo stop the wrap-up timer Stopping the ACD Hunt Group Wrap-up TimerLogging out of ACD Hunt Groups To log out of one or more ACD hunt groupRequesting Agent Help Other Hunt Group FeaturesDiverting Hunt Group Calls To use Agent HelpAccepting or Rejecting Agent Help Calls Hunt Group Supervisor FeaturesMonitoring Calls Stealing Hunt Group CallsTo monitor and/or barge in on a call Using Barge-InPage Cordless Devices Feature Function Handset and Headset Combinations Cordless ModulePairing a Bluetooth Accessory with a Bluetooth Module Pairing the Cordless Module and DevicesTo pair a Bluetooth accessory To pair a Dect cordless deviceTo unpair a cordless device Cordless Module LED IndicatorsBlue LED Function Using the Mute Key on a Cordless Device Using a Cordless Device as a Remote ControlUsing the Volume Keys on Cordless Device Alerting Tones and LEDsLow Battery Level Cordless Handset Features Using the Mitel Cordless HandsetHanging Up Answering CallsCordless Handset Alerting Tones and LEDs To hang upLED Color LED State Indicates Cordless Headset Features Using the Mitel Dect Cordless HeadsetCordless Headset Alerting Tones and LEDs Answer a Call Using a Bluetooth HeadsetHang Up Enabling/Disabling Auto-Connect on a Bluetooth Headset Using the Cordless Devices ApplicationConnecting/Disconnecting a Bluetooth Headset Low Battery LevelTo edit a name Editing a Bluetooth Headset NameCordless Devices Contact Information Error MessagesMessage Reason Problem Possible Solution Troubleshooting TipsTo Handoff
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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