Mitel 5340, 5320, 5330 manual Using Barge-In, To monitor and/or barge in on a call

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Hunt Groups

Using Barge-In

While monitoring a hunt group call, you can use Barge-In to join the call.

To monitor and/or barge in on a call:

1.To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears.

To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears.

2.Dial the extension number (or press the lit station speed-dial or PKM button) of the station to be monitored. You are automatically connected to the call. MONITORING (extension number) appears.

3.While silent monitoring a call, you have the following options:

•To barge in on a call, dial 386 or press the BARGE-INmenu button (5340 IP Phones only). BARGE-IN IN PROGRESS appears. While on a call, you can monitor, record, or steal the call by entering the appropriate feature code or by pressing the appropriate menu button (5340 IP Phones only).

To return to silent monitoring of the call, dial 386 again or press the MONITOR menu button (5340 IP Phones only).

To record the call, dial 385 or press the RECORD CALL button (5340 IP Phones only).

•To record a call, dial 385 or press the RECORD menu button (5340 IP Phones only). MONITORING (extension number) appears. While on a call, you can monitor or steal the call by entering the appropriate feature code or by pressing the appropriate menu button (5340 IP Phones only).

To stop recording the call, dial 385 again or press the STOP RECORDING menu button (5340 IP Phones only).

•To steal a call, dial 387 or press the STEAL menu button (5340 IP Phones only). CALL STOLEN FROM (extension number) appears. The hunt group member’s display shows CALL STOLEN BY (extension number). After the supervisor steals the call, the call becomes a regular call. While on a call, you can record the call by dialing 385 or by pressing the RECORD menu button (5340 IP Phones only).

•To join and record a call, dial 386 or press the JOIN AND RECORD menu button, and then dial 385. BARGE-IN IN PROGRESS appears. While on a call, the supervisor can monitor, stop recording, or steal the call by entering the appropriate feature code, or by pressing the appropriate menu button (5340 IP Phones only).

To stop recording the call, dial 385 again, or press the MONITOR or STOP RECORDING menu button (5340 IP Phones only).

4.To terminate any of the features: If off hook, hang up or enter the specific feature code of the feature you want to terminate. If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate.

Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Contents Communications Platform Page Commonly Used Feature Codes Feature ButtonsFeature Code 5320/5330/5340 IP Phone Quick Reference GuideAnswering Calls Using Do-Not-DisturbPlacing Emergency Calls Placing Internal Intercom CallsTechpubs@mitel.com Safety Notices Important Safety Instructions and PrecautionsMaintenance and Repair Programming Emergency NumbersPower Requirements Software UpdatesProduct Disposal Instructions Phone Usage Directive 1999/5/EC of the European Page Contents Answering and Placing Calls Using Automatic Trunk Answer Placing CallsUsing the Directory Using Account Codes Call FeaturesMessages Using Meet-Me ConferencingHunt Groups TroubleshootingCordless Devices IndexPage About Your IP Phone WelcomeIP Phone 5320/5330 IP Phone FeaturesIP Phone Features Ring/Message Indicator Phone Feature DescriptionsHandset DisplayDialpad Buttons Menu Buttons 5340 IP Phones only Programmable ButtonsNavigation Page Buttons External SpeakerComfort and Safety Tips Phone SignalsViewing the Phone Information Using a HeadsetTo view system information To connect and activate the headsetAccessing/Exiting the Conference Controller Application Using the 5310 IP Conference UnitAdjusting the Conference Unit Volume Turning the Conference Unit On and OffTo enable/disable Presentation Mode Placing the Conference Unit in Presentation ModeMuting the Conference Unit To mute the Conference UnitUsing the Line Interface Module LIM To make a call using the Analog line Making and Answering Calls Using the Analog ButtonTo answer a Call using the analog line To end a current call when an incoming analog call arrivesMaking and Answering Calls Using the Failover Mode Page To adjust the viewing angle Adjusting the Viewing AngleChanging Volume Levels Adjusting the Display Contrast and BrightnessChanging the Ring Tone To change the display/prompt language Changing the LanguageChanging the Text Size on the Display To change the text size on a displayPress Large Text or Small Text To configure the screen saver on your IP Phone Using the Screen SaverTo wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history Reviewing Call Record Icons Deleting Call RecordsTo delete an individual call record Press Delete Log Entry To delete all calls by typeAdding Names to Your Contact List Cutomizing Your Contact ListEditing Your Contact List Dialing from Your Contact ListTo adjust the volume of the audio feedback To play the beep, press Play button beep or Play error beepSpecifying Audio Feedback Options To use the dialpad to enter characters Using the Dialpad Buttons to Enter CharactersPersonalizing Your Phone Using Programmable Buttons Lamp Signals DescriptionTo program a button Default Feature Codes Default Access CodesOutside Line Access Codes Extension NumbersAnswer Ringing Call 351 Automatic IC Access On/Off Message View Messages Resetting the IP Phone to the Default Settings Resetting Programmable ButtonsListening to Background Music Viewing Button AssignmentsTo switch between keymaps when your IP phone is idle Switching KeymapsTo switch between keymaps during a call Activating Door RelayUsing Automatic Call Access Answering CallsAnswering Waiting Calls Redirecting Calls Using Automatic Trunk AnswerTo redirect calls To use Automatic Trunk AnswerPlacing Emergency Calls using the LIM Line Placing CallsPlacing Emergency Calls Using Camp-on Placing Internal CallsRequesting a Callback Queuing the Phone Redialing a Number Placing External CallsTo place an external call To use RedialUsing System Speed Dial Using Speed DialUsing Station Speed Dial Storing Station Speed-Dial NumbersDeleting Station Speed-Dial Entries Dialing Station Speed-Dial NumbersTo dial a Station Speed-Dial number To delete a Station Speed-Dial entryAssigning Speed-Dial Numbers to Programmable Buttons To program a Station Speed-Dial buttonTo program a System Speed-Dial button Button Characters Represented Using the DirectoryTo search for a directory name or feature Using Account CodesTo disable the code To enter an optional account codeUsing Handsfree Mode Using Ring Intercom AlwaysUsing Mute Entering a Hookflash Placing Calls On HoldTransferring Calls Using Reverse TransferTransferring Calls to Other Extensions Transferring Calls to External NumbersViewing Caller ID Information Viewing Your System InformationTo display your user information and the date and time To show the outside party’s name/numberForwarding Calls Manual Call ForwardingSystem Forwarding To enable Dynamic Extension Express Using Dynamic Extension ExpressTo disable Dynamic Extension Express To answer a call routed to your mobile or home phoneTo use the Dynamic Extension Express Handoff push feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff pull feature To cancel the Dynamic Extension Express Handoff featureCallback Auto Attendant Number Receiving Message Waiting IndicationsAdding a Conference Party Placing Ad Hoc Conference CallsTransferring a Conference Dropping Out of a ConferenceTo toggle between the held callers Ending a Conference and Placing all Parties on HoldAccess Codes Using Meet-Me ConferencingSetting Up a Meet-Me Conference To set up a Meet-Me Conference using a personal access codeDropping Out of a Meet-Me Conference Joining a Meet-Me ConferencePutting a Meet-Me Conference on Hold Transferring a Meet-Me ConferenceUsing Group Listen Using Record-A-CallTo use Record-A-Call To stop Record-A-CallTo use Call Logging Using Call LoggingTo return a call or redial a number listed in a call log To delete individual call log entriesUsing Secondary Extension Buttons Using Hot Desking To log on to a Hot Desk-enabled base phoneTo log off of a Hot Desk session Using the Configuration Assistant Changing Your Station PasscodeTo change your station passcode Changing the Dynamic Extension Express Settings Accessing the Configuration AssistantTo access the Configuration Assistant To change the DDE settings using Configuration AssistantChanging the DND Settings Changing the Manual Call Forwarding SettingsTo change the DND settings using Configuration Assistant Managing Meet-Me Conferencing Access Codes To create a new Meet-Me Conference access codeTo delete an existing Meet-Me Conference access code To enable Dynamic Extension Express using Remote Programming Using Remote ProgrammingTo turn off DND using Remote Programming To turn on DND using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To turn off Call Forwarding using Remote ProgrammingTo change your station passcode using Remote Programming Page Leaving Messages at Other Extensions MessagesCanceling Messages Left at Other Extensions Viewing and Responding to MessagesDeleting Waiting Inter-Station Messages Code Default Mes New Message Default Message Sage Using Do-Not-Disturb DNDTo turn on DND To turn off DNDCode Default New Message Using Reminder MessagesTo cancel all Reminder message requests To set a Reminder messageEnabling or Disabling the Page Feature Paging Other System UsersPlacing a Page Announcement Page To log in to one or more ACD hunt groups Logging in to ACD Hunt GroupsTo stop the wrap-up timer Stopping the ACD Hunt Group Wrap-up TimerLogging out of ACD Hunt Groups To log out of one or more ACD hunt groupRequesting Agent Help Other Hunt Group FeaturesDiverting Hunt Group Calls To use Agent HelpAccepting or Rejecting Agent Help Calls Hunt Group Supervisor FeaturesMonitoring Calls Stealing Hunt Group CallsTo monitor and/or barge in on a call Using Barge-InPage Cordless Devices Feature Function Handset and Headset Combinations Cordless ModulePairing a Bluetooth Accessory with a Bluetooth Module Pairing the Cordless Module and DevicesTo pair a Bluetooth accessory To pair a Dect cordless deviceCordless Module LED Indicators To unpair a cordless deviceBlue LED Function Using the Mute Key on a Cordless Device Using a Cordless Device as a Remote ControlUsing the Volume Keys on Cordless Device Alerting Tones and LEDsLow Battery Level Cordless Handset Features Using the Mitel Cordless HandsetHanging Up Answering CallsCordless Handset Alerting Tones and LEDs To hang upLED Color LED State Indicates Cordless Headset Features Using the Mitel Dect Cordless HeadsetCordless Headset Alerting Tones and LEDs Using a Bluetooth Headset Answer a CallHang Up Enabling/Disabling Auto-Connect on a Bluetooth Headset Using the Cordless Devices ApplicationConnecting/Disconnecting a Bluetooth Headset Low Battery LevelTo edit a name Editing a Bluetooth Headset NameCordless Devices Error Messages Contact InformationMessage Reason Problem Possible Solution Troubleshooting TipsTo Handoff
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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