Mitel 5340, 5320, 5330 manual Receiving Message Waiting Indications, Callback Auto Attendant Number

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Call Features

Receiving Message Waiting Indications

If your main extension receives a message waiting indication (MWI) from voice mail or the system’s station messaging feature, the MWI is propagated (as applicable) to your other internal associated destinations. If any of your internal associated destinations responds to the MWI, then the MWI is cleared on all of them. Note that if any destination other than your main extension receives an MWI, it will not propagate to the other internal destinations. The MWI has to originate on your main extension.

If enabled, the system can send a text message to your mobile phone to indicate that your main system extension has received a new station message or voice mail message.

Here is an example of an e-mail message generated by a station message:

You have a message from <Username> at extension <Extension>.

Callback: <Auto Attendant Number>

Here is an example of an e-mail message generated by a voice mail message:

You have a new voice mail message for mailbox number <Mailbox Number>.

Callback: <Voice Mail Notification and Retrieval Number>

You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message. Check with your administrator if you would like to take advantage of this feature.

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Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Contents Communications Platform Page Feature Code Feature ButtonsCommonly Used Feature Codes 5320/5330/5340 IP Phone Quick Reference GuidePlacing Emergency Calls Using Do-Not-DisturbAnswering Calls Placing Internal Intercom CallsTechpubs@mitel.com Maintenance and Repair Important Safety Instructions and PrecautionsSafety Notices Programming Emergency NumbersPower Requirements Software UpdatesProduct Disposal Instructions Phone Usage Directive 1999/5/EC of the European Page Contents Using Automatic Trunk Answer Placing Calls Answering and Placing CallsCall Features Using the Directory Using Account CodesUsing Meet-Me Conferencing MessagesCordless Devices TroubleshootingHunt Groups IndexPage Welcome About Your IP Phone5320/5330 IP Phone Features IP PhoneIP Phone Features Handset Phone Feature DescriptionsRing/Message Indicator DisplayDialpad Buttons Navigation Page Buttons Programmable ButtonsMenu Buttons 5340 IP Phones only External SpeakerPhone Signals Comfort and Safety TipsTo view system information Using a HeadsetViewing the Phone Information To connect and activate the headsetAdjusting the Conference Unit Volume Using the 5310 IP Conference UnitAccessing/Exiting the Conference Controller Application Turning the Conference Unit On and OffMuting the Conference Unit Placing the Conference Unit in Presentation ModeTo enable/disable Presentation Mode To mute the Conference UnitUsing the Line Interface Module LIM To answer a Call using the analog line Making and Answering Calls Using the Analog ButtonTo make a call using the Analog line To end a current call when an incoming analog call arrivesMaking and Answering Calls Using the Failover Mode Page Adjusting the Viewing Angle To adjust the viewing angleChanging Volume Levels Adjusting the Display Contrast and BrightnessChanging the Ring Tone Changing the Language To change the display/prompt languageChanging the Text Size on the Display To change the text size on a displayPress Large Text or Small Text Using the Screen Saver To configure the screen saver on your IP PhoneTo wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history To delete an individual call record Deleting Call RecordsReviewing Call Record Icons Press Delete Log Entry To delete all calls by typeEditing Your Contact List Cutomizing Your Contact ListAdding Names to Your Contact List Dialing from Your Contact ListTo adjust the volume of the audio feedback To play the beep, press Play button beep or Play error beepSpecifying Audio Feedback Options Using the Dialpad Buttons to Enter Characters To use the dialpad to enter charactersPersonalizing Your Phone Using Programmable Buttons Lamp Signals DescriptionTo program a button Outside Line Access Codes Default Access CodesDefault Feature Codes Extension NumbersAnswer Ringing Call 351 Automatic IC Access On/Off Message View Messages Listening to Background Music Resetting Programmable ButtonsResetting the IP Phone to the Default Settings Viewing Button AssignmentsTo switch between keymaps during a call Switching KeymapsTo switch between keymaps when your IP phone is idle Activating Door RelayUsing Automatic Call Access Answering CallsAnswering Waiting Calls To redirect calls Using Automatic Trunk AnswerRedirecting Calls To use Automatic Trunk AnswerPlacing Emergency Calls using the LIM Line Placing CallsPlacing Emergency Calls Using Camp-on Placing Internal CallsRequesting a Callback Queuing the Phone To place an external call Placing External CallsRedialing a Number To use RedialUsing Station Speed Dial Using Speed DialUsing System Speed Dial Storing Station Speed-Dial NumbersTo dial a Station Speed-Dial number Dialing Station Speed-Dial NumbersDeleting Station Speed-Dial Entries To delete a Station Speed-Dial entryAssigning Speed-Dial Numbers to Programmable Buttons To program a Station Speed-Dial buttonTo program a System Speed-Dial button Using the Directory Button Characters RepresentedTo disable the code Using Account CodesTo search for a directory name or feature To enter an optional account codeUsing Handsfree Mode Using Ring Intercom AlwaysUsing Mute Placing Calls On Hold Entering a HookflashTransferring Calls to Other Extensions Using Reverse TransferTransferring Calls Transferring Calls to External NumbersTo display your user information and the date and time Viewing Your System InformationViewing Caller ID Information To show the outside party’s name/numberForwarding Calls Manual Call ForwardingSystem Forwarding To disable Dynamic Extension Express Using Dynamic Extension ExpressTo enable Dynamic Extension Express To answer a call routed to your mobile or home phoneTo use the Dynamic Extension Express Handoff pull feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff push feature To cancel the Dynamic Extension Express Handoff featureReceiving Message Waiting Indications Callback Auto Attendant NumberTransferring a Conference Placing Ad Hoc Conference CallsAdding a Conference Party Dropping Out of a ConferenceEnding a Conference and Placing all Parties on Hold To toggle between the held callersSetting Up a Meet-Me Conference Using Meet-Me ConferencingAccess Codes To set up a Meet-Me Conference using a personal access codePutting a Meet-Me Conference on Hold Joining a Meet-Me ConferenceDropping Out of a Meet-Me Conference Transferring a Meet-Me ConferenceTo use Record-A-Call Using Record-A-CallUsing Group Listen To stop Record-A-CallTo return a call or redial a number listed in a call log Using Call LoggingTo use Call Logging To delete individual call log entriesUsing Secondary Extension Buttons Using Hot Desking To log on to a Hot Desk-enabled base phoneTo log off of a Hot Desk session Using the Configuration Assistant Changing Your Station PasscodeTo change your station passcode To access the Configuration Assistant Accessing the Configuration AssistantChanging the Dynamic Extension Express Settings To change the DDE settings using Configuration AssistantChanging the DND Settings Changing the Manual Call Forwarding SettingsTo change the DND settings using Configuration Assistant Managing Meet-Me Conferencing Access Codes To create a new Meet-Me Conference access codeTo delete an existing Meet-Me Conference access code Using Remote Programming To enable Dynamic Extension Express using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To turn on DND using Remote ProgrammingTo turn off DND using Remote Programming To turn off Call Forwarding using Remote ProgrammingTo change your station passcode using Remote Programming Page Messages Leaving Messages at Other ExtensionsCanceling Messages Left at Other Extensions Viewing and Responding to MessagesDeleting Waiting Inter-Station Messages To turn on DND Using Do-Not-Disturb DNDCode Default Mes New Message Default Message Sage To turn off DNDTo cancel all Reminder message requests Using Reminder MessagesCode Default New Message To set a Reminder messageEnabling or Disabling the Page Feature Paging Other System UsersPlacing a Page Announcement Page Logging in to ACD Hunt Groups To log in to one or more ACD hunt groupsLogging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up TimerTo stop the wrap-up timer To log out of one or more ACD hunt groupDiverting Hunt Group Calls Other Hunt Group FeaturesRequesting Agent Help To use Agent HelpMonitoring Calls Hunt Group Supervisor FeaturesAccepting or Rejecting Agent Help Calls Stealing Hunt Group CallsUsing Barge-In To monitor and/or barge in on a callPage Cordless Devices Feature Function Cordless Module Handset and Headset CombinationsTo pair a Bluetooth accessory Pairing the Cordless Module and DevicesPairing a Bluetooth Accessory with a Bluetooth Module To pair a Dect cordless deviceCordless Module LED Indicators To unpair a cordless deviceBlue LED Function Using the Volume Keys on Cordless Device Using a Cordless Device as a Remote ControlUsing the Mute Key on a Cordless Device Alerting Tones and LEDsLow Battery Level Using the Mitel Cordless Handset Cordless Handset FeaturesCordless Handset Alerting Tones and LEDs Answering CallsHanging Up To hang upLED Color LED State Indicates Using the Mitel Dect Cordless Headset Cordless Headset FeaturesCordless Headset Alerting Tones and LEDs Using a Bluetooth Headset Answer a CallHang Up Connecting/Disconnecting a Bluetooth Headset Using the Cordless Devices ApplicationEnabling/Disabling Auto-Connect on a Bluetooth Headset Low Battery LevelEditing a Bluetooth Headset Name To edit a nameCordless Devices Error Messages Contact InformationMessage Reason Troubleshooting Tips Problem Possible SolutionTo Handoff
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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