Mitel 5330, 5340, 5320 manual Leaving Messages at Other Extensions

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Messages

Messages

This section describes the following system messaging features:

Inter-station messages: Inter-station messages are alerts sent to your IP phone by other internal parties, notifying you to contact the party who left the message. The

(Message) button and Message/Ring Indicator flash to notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.

Do-Not-Disturb (DND) messages: Messages that other internal parties see when your IP phone is in DND. See “Using Do-Not-Disturb (DND)” on page 69.

Reminder messages: Messages that you can use to notify yourself of upcoming appointments, meetings, and so on. See “Using Reminder Messages” on page 70.

Pages: Announcements sent over phone speakers or external speakers. See “Paging Other System Users” on page 71.

Voice messages: System voice mail messages.

NOTE

Because a variety of voice mail products work with the 5000 CP, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the Enterprise Messaging, Unified Voice Messaging, and Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guide on the Mitel Web site (http://edocs.mitel.com). Contact your system administrator for more information about your voice mail system.

Leaving Messages at Other Extensions

You can leave inter-station or voice mail messages for other internal parties.

To leave an inter-station or voice message for a busy IC extension:

1.Press (Message) or the LEAVE MESSAGE menu button (5340 IP Phones only). HANG UP OR WAIT FOR MSG CENTER appears.

2.Do one of the following:

Hang up to leave an inter-station message. MESSAGE LEFT FOR <name> appears.

Stay on the line to connect to the message center (usually voice mail).

To leave an inter-station message without placing an internal call:

1.Dial 367 (Leave Message), or press (Message), and then press the LEAVE MESSAGE menu button (5340 IP Phones only). LEAVE MESSAGE ON EXTENSION appears.

2.Enter the extension number. MESSAGE LEFT FOR <name> appears.

Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Contents Communications Platform Page 5320/5330/5340 IP Phone Quick Reference Guide Feature ButtonsCommonly Used Feature Codes Feature CodePlacing Internal Intercom Calls Using Do-Not-DisturbAnswering Calls Placing Emergency CallsTechpubs@mitel.com Programming Emergency Numbers Important Safety Instructions and PrecautionsSafety Notices Maintenance and RepairProduct Disposal Instructions Power RequirementsSoftware Updates Phone Usage Directive 1999/5/EC of the European Page Contents Answering and Placing Calls Using Automatic Trunk Answer Placing CallsUsing the Directory Using Account Codes Call FeaturesMessages Using Meet-Me ConferencingIndex TroubleshootingHunt Groups Cordless DevicesPage About Your IP Phone WelcomeIP Phone 5320/5330 IP Phone FeaturesIP Phone Features Display Phone Feature DescriptionsRing/Message Indicator HandsetDialpad Buttons External Speaker Programmable ButtonsMenu Buttons 5340 IP Phones only Navigation Page ButtonsComfort and Safety Tips Phone SignalsTo connect and activate the headset Using a HeadsetViewing the Phone Information To view system informationTurning the Conference Unit On and Off Using the 5310 IP Conference UnitAccessing/Exiting the Conference Controller Application Adjusting the Conference Unit VolumeTo mute the Conference Unit Placing the Conference Unit in Presentation ModeTo enable/disable Presentation Mode Muting the Conference UnitUsing the Line Interface Module LIM To end a current call when an incoming analog call arrives Making and Answering Calls Using the Analog ButtonTo make a call using the Analog line To answer a Call using the analog lineMaking and Answering Calls Using the Failover Mode Page To adjust the viewing angle Adjusting the Viewing AngleChanging the Ring Tone Changing Volume LevelsAdjusting the Display Contrast and Brightness To change the display/prompt language Changing the LanguagePress Large Text or Small Text Changing the Text Size on the DisplayTo change the text size on a display To configure the screen saver on your IP Phone Using the Screen SaverTo wake your IP phone from screen saver mode To view your call history Viewing Call HistoryViewing Call History Press Delete Log Entry To delete all calls by type Deleting Call RecordsReviewing Call Record Icons To delete an individual call recordDialing from Your Contact List Cutomizing Your Contact ListAdding Names to Your Contact List Editing Your Contact ListSpecifying Audio Feedback Options To adjust the volume of the audio feedbackTo play the beep, press Play button beep or Play error beep To use the dialpad to enter characters Using the Dialpad Buttons to Enter CharactersPersonalizing Your Phone To program a button Using Programmable ButtonsLamp Signals Description Extension Numbers Default Access CodesDefault Feature Codes Outside Line Access CodesAnswer Ringing Call 351 Automatic IC Access On/Off Message View Messages Viewing Button Assignments Resetting Programmable ButtonsResetting the IP Phone to the Default Settings Listening to Background MusicActivating Door Relay Switching KeymapsTo switch between keymaps when your IP phone is idle To switch between keymaps during a callAnswering Waiting Calls Using Automatic Call AccessAnswering Calls To use Automatic Trunk Answer Using Automatic Trunk AnswerRedirecting Calls To redirect callsPlacing Emergency Calls Placing Emergency Calls using the LIM LinePlacing Calls Requesting a Callback Queuing the Phone Using Camp-onPlacing Internal Calls To use Redial Placing External CallsRedialing a Number To place an external callStoring Station Speed-Dial Numbers Using Speed DialUsing System Speed Dial Using Station Speed DialTo delete a Station Speed-Dial entry Dialing Station Speed-Dial NumbersDeleting Station Speed-Dial Entries To dial a Station Speed-Dial numberTo program a System Speed-Dial button Assigning Speed-Dial Numbers to Programmable ButtonsTo program a Station Speed-Dial button Button Characters Represented Using the DirectoryTo enter an optional account code Using Account CodesTo search for a directory name or feature To disable the codeUsing Mute Using Handsfree ModeUsing Ring Intercom Always Entering a Hookflash Placing Calls On HoldTransferring Calls to External Numbers Using Reverse TransferTransferring Calls Transferring Calls to Other ExtensionsTo show the outside party’s name/number Viewing Your System InformationViewing Caller ID Information To display your user information and the date and timeSystem Forwarding Forwarding CallsManual Call Forwarding To answer a call routed to your mobile or home phone Using Dynamic Extension ExpressTo enable Dynamic Extension Express To disable Dynamic Extension ExpressTo cancel the Dynamic Extension Express Handoff feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff push feature To use the Dynamic Extension Express Handoff pull featureCallback Auto Attendant Number Receiving Message Waiting IndicationsDropping Out of a Conference Placing Ad Hoc Conference CallsAdding a Conference Party Transferring a ConferenceTo toggle between the held callers Ending a Conference and Placing all Parties on HoldTo set up a Meet-Me Conference using a personal access code Using Meet-Me ConferencingAccess Codes Setting Up a Meet-Me ConferenceTransferring a Meet-Me Conference Joining a Meet-Me ConferenceDropping Out of a Meet-Me Conference Putting a Meet-Me Conference on HoldTo stop Record-A-Call Using Record-A-CallUsing Group Listen To use Record-A-CallTo delete individual call log entries Using Call LoggingTo use Call Logging To return a call or redial a number listed in a call logUsing Secondary Extension Buttons To log off of a Hot Desk session Using Hot DeskingTo log on to a Hot Desk-enabled base phone To change your station passcode Using the Configuration AssistantChanging Your Station Passcode To change the DDE settings using Configuration Assistant Accessing the Configuration AssistantChanging the Dynamic Extension Express Settings To access the Configuration AssistantTo change the DND settings using Configuration Assistant Changing the DND SettingsChanging the Manual Call Forwarding Settings To delete an existing Meet-Me Conference access code Managing Meet-Me Conferencing Access CodesTo create a new Meet-Me Conference access code To enable Dynamic Extension Express using Remote Programming Using Remote Programming To turn off Call Forwarding using Remote Programming To turn on DND using Remote Programming To turn off DND using Remote Programming To turn on Manual Call Forwarding using Remote ProgrammingTo change your station passcode using Remote Programming Page Leaving Messages at Other Extensions MessagesDeleting Waiting Inter-Station Messages Canceling Messages Left at Other ExtensionsViewing and Responding to Messages To turn off DND Using Do-Not-Disturb DNDCode Default Mes New Message Default Message Sage To turn on DNDTo set a Reminder message Using Reminder MessagesCode Default New Message To cancel all Reminder message requestsPlacing a Page Announcement Enabling or Disabling the Page FeaturePaging Other System Users Page To log in to one or more ACD hunt groups Logging in to ACD Hunt GroupsTo log out of one or more ACD hunt group Stopping the ACD Hunt Group Wrap-up TimerTo stop the wrap-up timer Logging out of ACD Hunt GroupsTo use Agent Help Other Hunt Group FeaturesRequesting Agent Help Diverting Hunt Group CallsStealing Hunt Group Calls Hunt Group Supervisor FeaturesAccepting or Rejecting Agent Help Calls Monitoring CallsTo monitor and/or barge in on a call Using Barge-InPage Cordless Devices Feature Function Handset and Headset Combinations Cordless ModuleTo pair a Dect cordless device Pairing the Cordless Module and DevicesPairing a Bluetooth Accessory with a Bluetooth Module To pair a Bluetooth accessoryBlue LED Function Cordless Module LED IndicatorsTo unpair a cordless device Alerting Tones and LEDs Using a Cordless Device as a Remote ControlUsing the Mute Key on a Cordless Device Using the Volume Keys on Cordless DeviceLow Battery Level Cordless Handset Features Using the Mitel Cordless HandsetTo hang up Answering CallsHanging Up Cordless Handset Alerting Tones and LEDsLED Color LED State Indicates Cordless Headset Features Using the Mitel Dect Cordless HeadsetCordless Headset Alerting Tones and LEDs Hang Up Using a Bluetooth HeadsetAnswer a Call Low Battery Level Using the Cordless Devices ApplicationEnabling/Disabling Auto-Connect on a Bluetooth Headset Connecting/Disconnecting a Bluetooth HeadsetTo edit a name Editing a Bluetooth Headset NameCordless Devices Message Reason Error MessagesContact Information Problem Possible Solution Troubleshooting TipsTo Handoff
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