Mitel 5320, 5340, 5330 Using Programmable Buttons, To program a button, Lamp Signals Description

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Personalizing Your Phone

Using Programmable Buttons

For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. The new button assignments are self labeled, which means the button labels automatically appear on the Display when the buttons are programmed. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes” and “Default Feature Codes” on page 27 for code lists. You cannot reprogram the default button assignments. See “Programmable Buttons” on page 6.

To program a button:

1.With the handset on-hook, dial 397.

2.Press the button that you want to program. If the button is:

not programmed, UNDEFINED KEY appears.

programmed, the feature or extension programmed for the button appears.

not programmable, NON-PROGRAMMABLE KEY appears.

3.Enter the feature code, extension number, station speed-dial number, or system speed- dial number to be assigned to the button. To assign speed-dial numbers to programmable buttons, see “Assigning Speed-Dial Numbers to Programmable Buttons” on page 40.

NOTE

Before or after assigning the speed-dial number to a programmable button, make sure the speed-dial number has either a Station Speed Dial bin or System Speed Dial location assigned to it. For System Speed Dial numbers, numbers are pre-assigned to the System Speed Dial locations (000 to 999) by your system administrator. Therefore, you just need to choose a System Speed Dial location that you want to use (see “Using System Speed Dial” on page 38 for details). For Station Speed Dial numbers, you must manually store numbers in the Station Speed Dial bins (0 to 9). See “Using Station Speed Dial” on page 38.

After you program a button, you can:

Press the button to place a call to the assigned extension.

Press the button and then hang up to transfer a call to the assigned extension. If the call is transferred to voice mail you hear repeating double tones.

Visually monitor the call activity of the assigned extension if the button you assign has a lamp.

The following table describes the lamp signals and the indicated call activity for a PKM button (station speed-dials do not show status).

Lamp Signals

Description

 

 

Continuously Lit

The extension is busy or off-hook.

 

 

Slowly flashing

The extension is in Do-Not-Disturb (DND).

 

 

Quickly flashing

The extension has a call ringing in.

 

 

Continuously flashing

The extension is causing a “Station Off-Hook” system alarm.

 

 

Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Contents Communications Platform Page 5320/5330/5340 IP Phone Quick Reference Guide Feature ButtonsCommonly Used Feature Codes Feature CodePlacing Internal Intercom Calls Using Do-Not-DisturbAnswering Calls Placing Emergency CallsTechpubs@mitel.com Programming Emergency Numbers Important Safety Instructions and PrecautionsSafety Notices Maintenance and RepairSoftware Updates Power RequirementsProduct Disposal Instructions Phone Usage Directive 1999/5/EC of the European Page Contents Answering and Placing Calls Using Automatic Trunk Answer Placing CallsUsing the Directory Using Account Codes Call FeaturesMessages Using Meet-Me ConferencingIndex TroubleshootingHunt Groups Cordless DevicesPage About Your IP Phone WelcomeIP Phone 5320/5330 IP Phone FeaturesIP Phone Features Display Phone Feature DescriptionsRing/Message Indicator HandsetDialpad Buttons External Speaker Programmable ButtonsMenu Buttons 5340 IP Phones only Navigation Page ButtonsComfort and Safety Tips Phone SignalsTo connect and activate the headset Using a HeadsetViewing the Phone Information To view system informationTurning the Conference Unit On and Off Using the 5310 IP Conference UnitAccessing/Exiting the Conference Controller Application Adjusting the Conference Unit VolumeTo mute the Conference Unit Placing the Conference Unit in Presentation ModeTo enable/disable Presentation Mode Muting the Conference UnitUsing the Line Interface Module LIM To end a current call when an incoming analog call arrives Making and Answering Calls Using the Analog ButtonTo make a call using the Analog line To answer a Call using the analog lineMaking and Answering Calls Using the Failover Mode Page To adjust the viewing angle Adjusting the Viewing AngleAdjusting the Display Contrast and Brightness Changing Volume LevelsChanging the Ring Tone To change the display/prompt language Changing the LanguageTo change the text size on a display Changing the Text Size on the DisplayPress Large Text or Small Text To configure the screen saver on your IP Phone Using the Screen SaverTo wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history Press Delete Log Entry To delete all calls by type Deleting Call RecordsReviewing Call Record Icons To delete an individual call recordDialing from Your Contact List Cutomizing Your Contact ListAdding Names to Your Contact List Editing Your Contact List To play the beep, press Play button beep or Play error beep To adjust the volume of the audio feedback Specifying Audio Feedback Options To use the dialpad to enter characters Using the Dialpad Buttons to Enter CharactersPersonalizing Your Phone Lamp Signals Description Using Programmable ButtonsTo program a button Extension Numbers Default Access CodesDefault Feature Codes Outside Line Access CodesAnswer Ringing Call 351 Automatic IC Access On/Off Message View Messages Viewing Button Assignments Resetting Programmable ButtonsResetting the IP Phone to the Default Settings Listening to Background MusicActivating Door Relay Switching KeymapsTo switch between keymaps when your IP phone is idle To switch between keymaps during a callAnswering Calls Using Automatic Call AccessAnswering Waiting Calls To use Automatic Trunk Answer Using Automatic Trunk AnswerRedirecting Calls To redirect callsPlacing Calls Placing Emergency Calls using the LIM LinePlacing Emergency Calls Placing Internal Calls Using Camp-onRequesting a Callback Queuing the Phone To use Redial Placing External CallsRedialing a Number To place an external callStoring Station Speed-Dial Numbers Using Speed DialUsing System Speed Dial Using Station Speed DialTo delete a Station Speed-Dial entry Dialing Station Speed-Dial NumbersDeleting Station Speed-Dial Entries To dial a Station Speed-Dial numberTo program a Station Speed-Dial button Assigning Speed-Dial Numbers to Programmable ButtonsTo program a System Speed-Dial button Button Characters Represented Using the DirectoryTo enter an optional account code Using Account CodesTo search for a directory name or feature To disable the codeUsing Ring Intercom Always Using Handsfree ModeUsing Mute Entering a Hookflash Placing Calls On HoldTransferring Calls to External Numbers Using Reverse TransferTransferring Calls Transferring Calls to Other ExtensionsTo show the outside party’s name/number Viewing Your System InformationViewing Caller ID Information To display your user information and the date and timeManual Call Forwarding Forwarding CallsSystem Forwarding To answer a call routed to your mobile or home phone Using Dynamic Extension ExpressTo enable Dynamic Extension Express To disable Dynamic Extension ExpressTo cancel the Dynamic Extension Express Handoff feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff push feature To use the Dynamic Extension Express Handoff pull featureCallback Auto Attendant Number Receiving Message Waiting IndicationsDropping Out of a Conference Placing Ad Hoc Conference CallsAdding a Conference Party Transferring a ConferenceTo toggle between the held callers Ending a Conference and Placing all Parties on HoldTo set up a Meet-Me Conference using a personal access code Using Meet-Me ConferencingAccess Codes Setting Up a Meet-Me ConferenceTransferring a Meet-Me Conference Joining a Meet-Me ConferenceDropping Out of a Meet-Me Conference Putting a Meet-Me Conference on HoldTo stop Record-A-Call Using Record-A-CallUsing Group Listen To use Record-A-CallTo delete individual call log entries Using Call LoggingTo use Call Logging To return a call or redial a number listed in a call logUsing Secondary Extension Buttons To log on to a Hot Desk-enabled base phone Using Hot DeskingTo log off of a Hot Desk session Changing Your Station Passcode Using the Configuration AssistantTo change your station passcode To change the DDE settings using Configuration Assistant Accessing the Configuration AssistantChanging the Dynamic Extension Express Settings To access the Configuration AssistantChanging the Manual Call Forwarding Settings Changing the DND SettingsTo change the DND settings using Configuration Assistant To create a new Meet-Me Conference access code Managing Meet-Me Conferencing Access CodesTo delete an existing Meet-Me Conference access code To enable Dynamic Extension Express using Remote Programming Using Remote ProgrammingTo turn off Call Forwarding using Remote Programming To turn on DND using Remote ProgrammingTo turn off DND using Remote Programming To turn on Manual Call Forwarding using Remote ProgrammingTo change your station passcode using Remote Programming Page Leaving Messages at Other Extensions MessagesViewing and Responding to Messages Canceling Messages Left at Other ExtensionsDeleting Waiting Inter-Station Messages To turn off DND Using Do-Not-Disturb DNDCode Default Mes New Message Default Message Sage To turn on DNDTo set a Reminder message Using Reminder MessagesCode Default New Message To cancel all Reminder message requestsPaging Other System Users Enabling or Disabling the Page FeaturePlacing a Page Announcement Page To log in to one or more ACD hunt groups Logging in to ACD Hunt GroupsTo log out of one or more ACD hunt group Stopping the ACD Hunt Group Wrap-up TimerTo stop the wrap-up timer Logging out of ACD Hunt GroupsTo use Agent Help Other Hunt Group FeaturesRequesting Agent Help Diverting Hunt Group CallsStealing Hunt Group Calls Hunt Group Supervisor FeaturesAccepting or Rejecting Agent Help Calls Monitoring CallsTo monitor and/or barge in on a call Using Barge-InPage Cordless Devices Feature Function Handset and Headset Combinations Cordless ModuleTo pair a Dect cordless device Pairing the Cordless Module and DevicesPairing a Bluetooth Accessory with a Bluetooth Module To pair a Bluetooth accessoryTo unpair a cordless device Cordless Module LED IndicatorsBlue LED Function Alerting Tones and LEDs Using a Cordless Device as a Remote ControlUsing the Mute Key on a Cordless Device Using the Volume Keys on Cordless DeviceLow Battery Level Cordless Handset Features Using the Mitel Cordless HandsetTo hang up Answering CallsHanging Up Cordless Handset Alerting Tones and LEDsLED Color LED State Indicates Cordless Headset Features Using the Mitel Dect Cordless HeadsetCordless Headset Alerting Tones and LEDs Answer a Call Using a Bluetooth HeadsetHang Up Low Battery Level Using the Cordless Devices ApplicationEnabling/Disabling Auto-Connect on a Bluetooth Headset Connecting/Disconnecting a Bluetooth HeadsetTo edit a name Editing a Bluetooth Headset NameCordless Devices Contact Information Error MessagesMessage Reason Problem Possible Solution Troubleshooting TipsTo Handoff
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