Troubleshooting
Troubleshooting
The following sections can help you solve problems that you may be experiencing with your IP phone. Troubleshooting topics include:
•Contact Information: Information about system administrator contacts.
•Error Messages: Error messages and descriptions.
•Troubleshooting Tips: Possible problems and methods to solve them.
Contact Information
Your system administrator can help you with items such as changing your settings or modifying phone features. System administrator duties include:
•Adding new user accounts.
•Setting the date and time.
•Programming System
•Making database changes, such as changing user names and extension numbers.
Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level.
Error Messages
The following error messages may appear when using your IP phone.
Message | Reason |
|
|
CANNOT ACCESS FEATURE | The feature is enabled but other |
| conditions were not met. Make sure that all feature- |
| related conditions are met and retry. |
|
|
CANNOT ACCESS RESERVED | Your system does not support the feature. Contact your |
FEATURE | system administrator for more information. |
|
|
INVALID FEATURE CODE | The feature code entered does not exist. Retry using |
| the correct feature code (see page 34). |
|
|
INVALID EXTENSION NUMBER | The extension number entered does not exist. Retry |
| using a valid extension number. |
|
|
NO UPDATE PERFORMED | The feature was not completed or one or more feature |
| conditions were not met. |
|
|
Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013 | Page 87 |