Mitel 5340, 5320, 5330 manual Placing Calls On Hold, Entering a Hookflash

Page 60

Call Features

Placing Calls On Hold

You can place calls on either Individual Hold or System Hold.

•Individual Hold: Places an internal or external call on hold at your IP phone.

•System Hold: Places an external call on hold in the system. You can then pick up the call from any phone that indicates a flashing Call button for the call, including the IP phone that placed it on hold.

To place a call on Individual Hold:

1.Press (Hold). ENTER EXTENSION NUMBER appears.

2.Hang up or place another call.

To place an outside call on System Hold:

1.Press (Special), and then dial 335. ENTER EXTENSION NUMBER appears.

2.Hang up or place another call.

To place a call on hold and answer a waiting call:

Press (Hold), and then press the flashing IC or Call Key button.

To return to a call that is on hold:

Press

(Hold), and then lift the handset or press

(Speaker). <Caller> WAS

HOLDING appears.

 

Entering a Hookflash

Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access.

To enter a hookflash:

While off-hook, press (Special), and then dial 330 or press the FLASH menu button (5340 IP Phones only).

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Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Contents Communications Platform Page Feature Buttons Commonly Used Feature CodesFeature Code 5320/5330/5340 IP Phone Quick Reference GuideUsing Do-Not-Disturb Answering CallsPlacing Emergency Calls Placing Internal Intercom CallsTechpubs@mitel.com Important Safety Instructions and Precautions Safety NoticesMaintenance and Repair Programming Emergency NumbersPower Requirements Software UpdatesProduct Disposal Instructions Phone Usage Directive 1999/5/EC of the European Page Contents Using Automatic Trunk Answer Placing Calls Answering and Placing CallsCall Features Using the Directory Using Account CodesUsing Meet-Me Conferencing MessagesTroubleshooting Hunt GroupsCordless Devices IndexPage Welcome About Your IP Phone5320/5330 IP Phone Features IP PhoneIP Phone Features Phone Feature Descriptions Ring/Message IndicatorHandset DisplayDialpad Buttons Programmable Buttons Menu Buttons 5340 IP Phones onlyNavigation Page Buttons External SpeakerPhone Signals Comfort and Safety TipsUsing a Headset Viewing the Phone InformationTo view system information To connect and activate the headsetUsing the 5310 IP Conference Unit Accessing/Exiting the Conference Controller ApplicationAdjusting the Conference Unit Volume Turning the Conference Unit On and OffPlacing the Conference Unit in Presentation Mode To enable/disable Presentation ModeMuting the Conference Unit To mute the Conference UnitUsing the Line Interface Module LIM Making and Answering Calls Using the Analog Button To make a call using the Analog lineTo answer a Call using the analog line To end a current call when an incoming analog call arrivesMaking and Answering Calls Using the Failover Mode Page Adjusting the Viewing Angle To adjust the viewing angleChanging Volume Levels Adjusting the Display Contrast and BrightnessChanging the Ring Tone Changing the Language To change the display/prompt languageChanging the Text Size on the Display To change the text size on a displayPress Large Text or Small Text Using the Screen Saver To configure the screen saver on your IP PhoneTo wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history Deleting Call Records Reviewing Call Record IconsTo delete an individual call record Press Delete Log Entry To delete all calls by typeCutomizing Your Contact List Adding Names to Your Contact ListEditing Your Contact List Dialing from Your Contact ListTo adjust the volume of the audio feedback To play the beep, press Play button beep or Play error beepSpecifying Audio Feedback Options Using the Dialpad Buttons to Enter Characters To use the dialpad to enter charactersPersonalizing Your Phone Using Programmable Buttons Lamp Signals DescriptionTo program a button Default Access Codes Default Feature CodesOutside Line Access Codes Extension NumbersAnswer Ringing Call 351 Automatic IC Access On/Off Message View Messages Resetting Programmable Buttons Resetting the IP Phone to the Default SettingsListening to Background Music Viewing Button AssignmentsSwitching Keymaps To switch between keymaps when your IP phone is idleTo switch between keymaps during a call Activating Door RelayUsing Automatic Call Access Answering CallsAnswering Waiting Calls Using Automatic Trunk Answer Redirecting CallsTo redirect calls To use Automatic Trunk AnswerPlacing Emergency Calls using the LIM Line Placing CallsPlacing Emergency Calls Using Camp-on Placing Internal CallsRequesting a Callback Queuing the Phone Placing External Calls Redialing a NumberTo place an external call To use RedialUsing Speed Dial Using System Speed DialUsing Station Speed Dial Storing Station Speed-Dial NumbersDialing Station Speed-Dial Numbers Deleting Station Speed-Dial EntriesTo dial a Station Speed-Dial number To delete a Station Speed-Dial entryAssigning Speed-Dial Numbers to Programmable Buttons To program a Station Speed-Dial buttonTo program a System Speed-Dial button Using the Directory Button Characters RepresentedUsing Account Codes To search for a directory name or featureTo disable the code To enter an optional account codeUsing Handsfree Mode Using Ring Intercom AlwaysUsing Mute Placing Calls On Hold Entering a HookflashUsing Reverse Transfer Transferring CallsTransferring Calls to Other Extensions Transferring Calls to External NumbersViewing Your System Information Viewing Caller ID InformationTo display your user information and the date and time To show the outside party’s name/numberForwarding Calls Manual Call ForwardingSystem Forwarding Using Dynamic Extension Express To enable Dynamic Extension ExpressTo disable Dynamic Extension Express To answer a call routed to your mobile or home phoneUsing the Handoff Push/Pull Feature To use the Dynamic Extension Express Handoff push featureTo use the Dynamic Extension Express Handoff pull feature To cancel the Dynamic Extension Express Handoff featureReceiving Message Waiting Indications Callback Auto Attendant NumberPlacing Ad Hoc Conference Calls Adding a Conference PartyTransferring a Conference Dropping Out of a ConferenceEnding a Conference and Placing all Parties on Hold To toggle between the held callersUsing Meet-Me Conferencing Access CodesSetting Up a Meet-Me Conference To set up a Meet-Me Conference using a personal access codeJoining a Meet-Me Conference Dropping Out of a Meet-Me ConferencePutting a Meet-Me Conference on Hold Transferring a Meet-Me ConferenceUsing Record-A-Call Using Group ListenTo use Record-A-Call To stop Record-A-CallUsing Call Logging To use Call LoggingTo return a call or redial a number listed in a call log To delete individual call log entriesUsing Secondary Extension Buttons Using Hot Desking To log on to a Hot Desk-enabled base phoneTo log off of a Hot Desk session Using the Configuration Assistant Changing Your Station PasscodeTo change your station passcode Accessing the Configuration Assistant Changing the Dynamic Extension Express SettingsTo access the Configuration Assistant To change the DDE settings using Configuration AssistantChanging the DND Settings Changing the Manual Call Forwarding SettingsTo change the DND settings using Configuration Assistant Managing Meet-Me Conferencing Access Codes To create a new Meet-Me Conference access codeTo delete an existing Meet-Me Conference access code Using Remote Programming To enable Dynamic Extension Express using Remote ProgrammingTo turn on DND using Remote Programming To turn off DND using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To turn off Call Forwarding using Remote ProgrammingTo change your station passcode using Remote Programming Page Messages Leaving Messages at Other ExtensionsCanceling Messages Left at Other Extensions Viewing and Responding to MessagesDeleting Waiting Inter-Station Messages Using Do-Not-Disturb DND Code Default Mes New Message Default Message SageTo turn on DND To turn off DNDUsing Reminder Messages Code Default New MessageTo cancel all Reminder message requests To set a Reminder messageEnabling or Disabling the Page Feature Paging Other System UsersPlacing a Page Announcement Page Logging in to ACD Hunt Groups To log in to one or more ACD hunt groupsStopping the ACD Hunt Group Wrap-up Timer To stop the wrap-up timerLogging out of ACD Hunt Groups To log out of one or more ACD hunt groupOther Hunt Group Features Requesting Agent HelpDiverting Hunt Group Calls To use Agent HelpHunt Group Supervisor Features Accepting or Rejecting Agent Help CallsMonitoring Calls Stealing Hunt Group CallsUsing Barge-In To monitor and/or barge in on a callPage Cordless Devices Feature Function Cordless Module Handset and Headset CombinationsPairing the Cordless Module and Devices Pairing a Bluetooth Accessory with a Bluetooth ModuleTo pair a Bluetooth accessory To pair a Dect cordless deviceCordless Module LED Indicators To unpair a cordless deviceBlue LED Function Using a Cordless Device as a Remote Control Using the Mute Key on a Cordless DeviceUsing the Volume Keys on Cordless Device Alerting Tones and LEDsLow Battery Level Using the Mitel Cordless Handset Cordless Handset FeaturesAnswering Calls Hanging UpCordless Handset Alerting Tones and LEDs To hang upLED Color LED State Indicates Using the Mitel Dect Cordless Headset Cordless Headset FeaturesCordless Headset Alerting Tones and LEDs Using a Bluetooth Headset Answer a CallHang Up Using the Cordless Devices Application Enabling/Disabling Auto-Connect on a Bluetooth HeadsetConnecting/Disconnecting a Bluetooth Headset Low Battery LevelEditing a Bluetooth Headset Name To edit a nameCordless Devices Error Messages Contact InformationMessage Reason Troubleshooting Tips Problem Possible SolutionTo Handoff
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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